The food and drinks are so overpriced., we ended up ordering dominos from a takeout service at a quarter of the price

Toilets were clean Staff were amazing Lego sessions were awesome my kids loved them. The gifts in the room add a beaut touch

Stayed in February 2024

The check in computers took all our details then said it couldnt check us in and to go to the desk. The playroom staff and entertainment staff weren't really interested in the children, made no attempt to interact with our five year old (except one male "elf"in the evening) The situation at the pool was ridiculous... I booked for all three of us. On the day I chose not to swim but as counted in the numbers I'd booked was told I could go through to the pool and watch if i took off my shoes and socks. Great. Got poolside for the very young pool attendant to tell me I couldnt stand by the wall to watch as was wearing my clothes. I explained I'd booked a place and it shouldnt make a difference what i was wearing but she told me I couldnt stay. I offered to go and change into my bra and knickers (fully covering just like a bikini and probably would have passed for a bikini) to which she said "no it would be made of the wrong material ". (Honestly!!) I asked if she checked the material off all the swimwear people wear and she said yes ! (Laughable) Another mother and a set of grandparents had the same issue, the grandchildren aged 5 and 6 were told by the pool attendent they had to be in there alone and she would keep an eye on them! There was only her on duty, this was not safe! The wall at the head end of the top bunk had smears of godness knows what on the wall (probably bogeys, was gross) The cooked breakfast was very poor quality but server nice and continental food good.

The little treasure hunt in the room. The staff on reception. The theming. The playroom (mostly beacuse it was so quiet and free for our visit)

Stayed in December 2023

Food was terribly overpriced and not too a good standard.

Kids loved it, pool was great.

Stayed in December 2023

The staff member at check in was really rude, when asked where everything was she rolled her eyes for the price of the hotel you would want a decent welcome.. The room needs a good clean and some paint definitely wouldn't pay full price in the summer. We just used it as a base for laplanduk.

Legoland play room was amazing and a lovely little sensory room

Stayed in December 2023

Pool too cold

Kids loved their stay! Will return in the summer

Stayed in December 2023

Entertainment was bit poor . To girls either just played with lego or made animal balloons.

Love how child friendly it is. Grandson loves it . All lifts need key cards . Rooms are fantastic. They have ther own end .

Stayed in November 2023

Place was incredible to be fair.

Stayed in December 2023

The food! Worst food I have ever eaten

The pool, the room and room activity for kids on arrival

Stayed in December 2023

Entrance area (parking and little road) seemed a bit underwhelming and scruffy

Great location. (We were off to lapland uk) Lovely brightly coloured themed hotel. We booked the Pirate rooms and they were brilliant fun. Well appointed and very clean. The children had a good time trying to work out the treasure chest hunt and screamed when they found their "treasure" Bricks restaurant very good .food tasty and fresh. Service was excellent!

Stayed in December 2023

Nothing we didn't like

The treasure hunt for son was fab and lots to see around the hotel staff was friendly and approachable. Breakfast was good.

Stayed in November 2023

Bed was so hard and very uncomfortable

Location

Stayed in December 2023

I was so impressed by the hotel! We have never stayed there before but would definitely return. The hotel was exceptionally clean. The kids loved the bunkbeds, especially with the little lights on the bed its a fantastic idea as my daughter doesnt like falling asleep in the dark. We returned late and the staff members were very accommodating as we needed drinks and they opened the shop. Would highly recommend!!

Stayed in December 2023

The food It was terrible Dinner and breakfast. Overpriced and not very nice at all

Facilities and entertainment for kids

Stayed in December 2023

The pool was a bit dated and the pool walls looked dirty.

The treasure hunt for the Lego, the staff in the playroom, breakfast was amazing.

Stayed in December 2023

There was nothing great place

Great place for children xx

Stayed in December 2023

Service was slow in the restaurant 'Bricks', despite it not being very busy.

Fantastic hotel, lots to do there to keep the children busy. Great location.

Stayed in December 2023

Very clean and excellently maintained. My son was delighted with his pirate themed room and the playroom was a wonderful extra.

Stayed in December 2023

The food

Lovely rooms and play areas for children but the pool needs updating. The food served is also of poor choice and quality. Our order was wrong but we were compensated with two drinks. The food is also overpriced and below average.

Stayed in December 2023

I didn’t like that you had to book a slot in the pool.. we ate in the restaurant.. the food was poor standards.. my mushroom starter was unedible..

The hotel was beautiful outside. Our room was lovely.. the staff could have not been more helpful 😊

Stayed in November 2023

From the arrival was poor. The reception staff were non informative about any times of entertainment , facility opening time, restaurant information etc. we had to ask everything. we had a pirates room was very basic , children had bunk bed s in a separate section of the room where they were simply freezing we had to move the mattresses to main part for them to sleep on the floor ! Carpets through out disgusting. Looks so tired. The restaurant was beyond basic food you were restricted to a three course only menu in the evening at £24.99 per child an more per adult no light bites or snack menu. Restaurant staff in evening more than slow. When you have travelled for 3 hours arriving late at night to the have to pay over £100 for a family of four to eat, at a Merlin branded an globally known brand this hotel was shocking. The swimming pool was horrible. Changing rooms where worse literally showering on the pool side. Hardly any changing room. Hugely hugely disappointed I am a platinum Merlin pass hold have been for years, thus was the worst place I have been under the group. Unfortunately would not recommend or stay again. Such a shame !

Literally the only think we liked was the newly refurbished playroom.

Stayed in November 2023

Nothing

So much to do for children, everywhere was spotless, including the swimming pool and changing areas. We really couldn’t fault it.

Stayed in December 2023

Lovely and clean hotel throughout, has so much to offer little ones even when the theme park is closed, Staff are welcoming and helpful. We would especially like to say a massive thank you to Jennifer at the restaurant. She made our stay even more magical, our twins and us where amazed by her kindness, she is a credit and went above and beyond!!

Stayed in December 2023

Staff seemed a bit rude

Very clean, lots to do for the kids but enjoyable for the adults

Stayed in November 2023

We were at the front of the hotel and the Lego dragon noises were extremely annoying when trying to get a baby to nap in the day but also when it started back up at 7am!!

Everything

Stayed in November 2023

The bed was very hard and uncomfortable. The entertainment in the evening (which was the main reason we went!) Was appalling. They had a schedule of what would be on however this wasn't true and there were no performers or shows for little ones. My daughter is 3yrs old. We then went to bed as there was no entainment for her then at 8pm onwards we could hear entertainment as she was going to bed. Very disappointing. Also food in hotel expensive and not very tasty at all!!

The hotel was clean and staff very friendly.

Stayed in November 2023