it’s a family place

nice and clean and very colourful

Stayed in June 2022

Swim pool and gym Only open from 12.30. Seems strange not to open these from morning. And you have to pre book.

Fantastic room decor for kids. Hidden extras. Friendly staff. Easy and welcoming. I absolutely loved it!

Stayed in June 2022

Only thing that I think could be improved was the brick restaurant. The food was lovely and good quality but small portions on the adult size, I couldn't tell the difference between the adult and kids portions apart from the price. They only have the price on for set three course meals and wasn't much of a choice. The decoration in there was good but I do believe it could have been so much better it was the only let down. But the staff were amazing and very helpful. I would definitely recommend to anyone to go.

The hotel, park and staff were amazing...everywhere was spotless and being tidied constantly also smelt fab too which baffled me. The park was absolutely fantastic and the water park was our favourite in this weather it was just what was needed.

Stayed in June 2022

Considering the room rates are advertised as £500+ per night there were signs of dust in both the pirate themed room and castle room we were staying in. Litter behind children's bunk and dust. Very over priced so disappointed. Booked into the bricks restaurant for breakfast; Waited 15 mintues in a que, even though we had pre booked our table and it was a weekday (Tuesday) we received our drinks after 20 minutes of sitting down and after 1hour we received our breakfast. Dinner was quicker and also tasty. The restaurant itself felt very basic and cheap, like a canteen - not the luxury we thought - given the cost. They were clearly under staffed and those working on the ground worked their little butt's off. They were infirmative, friendly and couldnt do enough. We felt it would have been nice to have had earlier access than the general public, just like Alton Towers, considering the amount paid for tickets, hotel and extras for 6 people. If this was available, then we were not informed at check in. 10am- 4pm is not enough time in the park especially if you are delayed at breakfast... Lights, windows and glass were dirty in the Bricks restaurant and main hall. The lighting was gathering dust and finger prints remained on the glass for the 2 days we were there. Wish I had taken photographs. I understand it's child friendly, but as a result the lack of clenliness cheapned it. Do not buy pre paid drinks vessels online as you will need to walk from the hotel to the main entrance, loosing valuable time on park attractions. It is easier to purchase them from the hotel but be warned you WILL be charged more. When I purchased the vessels online, I was not informed that collection from the 'main entrance' was not going to be the same 'main entrance' hotel guests would enter the park. Perhaps they need to re- think this. It was a complete mission with small children.

The themed rooms were an absolute hit. The staff were so lovely and were working hard to cater for the guests and children. Clean, comfortable beds. The children loved the treasure hunt around the room. Balloon and card left for my sons birthday. Clean toilets but need to check on more regularly as hand wash was always low in the main hotel. Lego Land itself was fantastic!

Stayed in June 2022

no comments, I liked everything

Family friendly , great ambience ,amazing staff

Stayed in May 2022

Nothing

It was amazing, the room was amazing, even had presents in there for my 2 kids

Stayed in November 2023

Food and drinks very over priced but I guess expected.

Amazing place for children! So much to do! Even a swimming pool!! The little hunt in the bedroom to find the hidden Lego in the safe was brilliant!

Stayed in November 2023

nothing!

the attention to detail. very clean. my son loved the pirate treasure hunt in the room. love the Lego tv channel.

Stayed in November 2022

Nothing!

Lovely atmosphere. Staff very attentive, happy and helpful. Comfy bed. Delicious food. Spotless room - the cleanest we have ever stayed in!

Stayed in November 2022

could hear through the walls quite a bit

a brilliant reception and all the colours etc. the pirate room was amazing and nothing like we have stayed in before. the clues to unlock the cabinet with the Lego in was sheer genius

Stayed in November 2022

There are no comments available for this review

Stayed in March 2025

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Stayed in December 2024

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Stayed in November 2024

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Stayed in December 2024

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Stayed in December 2024

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Stayed in November 2024

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Stayed in November 2024

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Stayed in November 2024

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Stayed in November 2024

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Stayed in November 2024

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Stayed in October 2024

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Stayed in October 2024

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Stayed in October 2024

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Stayed in September 2024

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Stayed in September 2024