Clean and modern

Stayed in May 2024

Not being able to go to the swimming pool

Location, decor, cleanliness staff

Stayed in May 2024

Room very noisy in evening because faced in to courtyard, where very noisy TV/people Disrupted sleep and was tired in the morning Would not be happy to stay in similar room in future and would want one that faced outwards (hopefully quieter) Couldn't open windows

Helpful, pleasant staff at front desk and at breakfast Spacious room Very good breakfast and reasonable value Location easy to get to by car from M4 Plenty of car parking space Room had a bath

Stayed in May 2024

Wi-Fi a little unreliable at times in the room.

Lovely sized rooms and good amenities in the room. Breakfast was brilliant and the poor was very relaxing.

Stayed in May 2024

Good breakfast, comfortable bed, helpful staff, convenient location, walking distance to the Green Park.

Stayed in May 2024

This is personal: I don’t like red lights from electric equipment at night so I switched off the tv at the wall socket.

Best breakfast at a hotel ever. My husband has swallowing difficulties and the chef came to our table to discuss options. Excellent food. The staff were amazing, both at the desk and in the restaurant. The room was clean and comfortable.

Stayed in May 2024

Arrived late on 17/05 and decided to go to hotel for a drink to relax before bed - big mistake. Atrium area are was a mess, tables full of empty glasses and no where clean to sit. I had to clear 12 glasses onto another table so we could sit down. We counted well over 100 glasses left on vacated tables. Bar was quite busy and this reflected the bar staff moods. Small bald bar man was spectacles was extremely rude, obnoxious and pretended to ignore my requests. Asked about gin and was given a blunt answer ‘ we don’t serve that’ no other gins offered. Brought drinks and was charged £13 for a brandy and coke plus £7.50 small bottle of cider. Looked for bar prices none at the bar area, asked the same bar man again and he snorted there were menus on the tables with prices. It is a bar not a restaurant so bar prices should be visible at the bar area. Ordered house brandy after ‘borrowing’ a menu from a table next to us, it seems the very miserable and obnoxious bar man charged me the most expensive price despite asking for the house as I was mixing it with cola. Atrium bar was a complete mess never seen a bar like this in 55 years and both staff were sulky and moody, probably overwhelmed by lack of staff as clearly indicate by the complete mess the area was. We sat there for 25 mins and none of the bar staff attempted to clear or clean the tables. Due to the negative energy, complete mess and foul moods of the bar staff in particulate the small bald man we choose to drink in a local pub instead nearby over the following nights where the staff were indeed polite and happy and the bar had clean tables and clear of empty glasses as it should be. More staff are obviously needed at the Atrium bar on a weekend and a refresher course on customer training would not go amiss. For this reason unlikely to rebook again next month when we travel back to the area.

Great location, very modern and super clean. Rooms were big and not claustrophobic and free toiletries. Had a safe which was great. Housekeeping were spot on and room was immaculate. Reception staff were happy, polite and accommodating especially on checkin 17/05 evening. Health club staff were both polite and accommodating and area was immaculate and super clean - hotel has just renovated the pool area. Lots of parking especially in overflow car pack literally just opposite hotel where we parked all weekend. Hotel is spacious, modern and welcoming.

Stayed in May 2024

Pillows were terrible like putting head onto a marshmallow…. No support at all.

Great staff very helpful. Swimming pool area very smart… smallish pool but enough for dip. Great sized room.

Stayed in May 2024

Breakfast the bacon and scrambled egg wasn't great but not bad .

Told the staff it was my sons birthday and they put a little cake and card into our room on arrival. My son was so chuffed even got a colouring pack for my daughter. Clean spacious room great for the kids to run about and the pool had only just reopened. Really nice facilities. Breakfast was great. The extras on the menu were included in the buffet cost so my kids go to have pancakes which they loved. Staff were very helpful and cheerful. Its a little bit of luxury at an affordable price.

Stayed in May 2024

No USB or plug sockets near the bed to charge phones and ipads, which was a pain. The pool was extremely cold and could do with being warmer. No coffee and tea available in room have to phone.reception if wanted them which is a nuisance when wanting a morning drink.

The hotel was so clean and tidy and the staff lovely and very helpful and kind. The leisure facilities are nice and again the staff are very lovely. I look forward to staying here again in the future.

Stayed in May 2024

Nothing

It was lovely

Stayed in May 2024

Room was good but very little daylight

Staff were superb…great bed too

Stayed in May 2024

From the reception to our bedroom was fantastic. Great view and comfortable living. The breakfast and amenities were also great. Definitely go again.

Stayed in May 2024

We were lucky because on our arrival there was first day of swimming pool reopen, but there was no info on temporary closure during reservation process.... and swimming pool was one of the most important in hotel selection. There was no clock on the swimming pool, the reservation process of swimming pool should be more modern (e.g. mail, web form, mobile app). One day after late arrival there were no bottles with drinking water in room (somebody took used one and forgot to put refiled).

Very comfortable beds and big rooms. Renovated swimming pool with warm water. Good breakfast. Quiet. Location good, but only if you are by car. Daily refilled drinking water bottles. The room was well prepared, equipped with baby cot which we asked during reservation process.

Stayed in May 2024

In the two dinners they didn’t had the full offer of plates on the menu, in the second night was worse. The restaurant staff seemed a little bit lost

The building, the staff and the pool

Stayed in May 2024

Nothing

Clean and tidy

Stayed in May 2024

Fridge/cooler a bit small

Comfortable and Clean modern contemporary rooms

Stayed in May 2024

Nothing

Cleanliness and staff were friendly

Stayed in May 2024

Nothing - this hotel met all of my expectations.

Great location, easy to park. Friendly staff and had everything we needed. I travelled with my 4 year old son and we had a lovely stay. We used the swimming pool which was lovely and warm. The bed was really comfortable and the standard room was spacious. Everything was clean and had everything we needed.

Stayed in May 2024

There wasn’t anything

Cleaned smart and friendly staff

Stayed in May 2024

GRAT BREAKFAST

Stayed in February 2024

N/a

Very clean. Facilities were excellent. Food was very good and the staff couldn’t do enough for us

Stayed in April 2024

Great stay.

Ideal location for our trip to see Reading FC final game if the season. Staff very friendly and helpful. The bedding and pillows were fabulous...Best night's sleep in ages. Good breakfast choice in the morning.

Stayed in April 2024

No windows in rooms, however there is great AC.

Amazing hotel! Beds were very comfortable, rooms were immaculate. The staff were very friendly and accommodating. Mo in particular, was very kind and well mannered, he helped us with our membership where we got lots of benefits. Would definitely recommend to anyone staying in the area.

Stayed in April 2024

Shame the pool renovation took longer than expected. It was supposed to be open before our stay but then got extended by a week. The hotel had informed us though which was good to know.

Staff were friendly and helpful. It's hard to find a family room for 5 of us so this was great! Breakfast was amazing!

Stayed in April 2024