Breakfast queue. Should have been able to book slots

Stayed in April 2024

I can't think of anything

Staff very welcoming very clean room lovely fluffy towels. Comfortable bed and lovely bedding. Breakfast was excellent everything you could want good coffee . Excellent location so close to tube and bus stop Will definitely return

Stayed in April 2024

Breakfast was very English. Would have preferred something more international

Great location

Stayed in April 2024

Breakfast was a let down.

Fantastic location and the room was great. However, I would not recommend having breakfast. Food was mediocre and luke warm at best. Plenty of places nearby to pick up a good breakfast.

Stayed in March 2024

The coffee machines in the breakfast room were constantly breaking down

Location was perfect

Stayed in March 2024

Beautiful reception area. Really close to the museums

Stayed in March 2024

The bathroom was out of date.

The beds were comfortable and rooms were quiet.

Stayed in April 2024

We arrived at the hotel lobby early morning at around 6:30-7:00 am. The reception staff after fiddling for 5-7 min told us that our room is not there and was cancelled for no show. We had booked from previous day so that we get check -in when we arrive early morning and had written to booking.com 2 messages explaining that we have booked from previous date and that checkin should be available immediately upon arrival. The reception hotel staff told us that you wrote to booking.com and not to the hotel. This really put us off as they were trying to shrug off responsibilities of this cancellation. Anyway booking.com and the Hotel were at fault, however, the good thing is that the staff at the reception quickly realized this and told us to wait for 10 min, gave us breakfast coupons and in span of 15 min allocated an upgraded and good room due to the discomfort that we had. So that squared it off and we were pleased with that approach of the hotel and staff how they handled the situation. So thumbs up for that. Booking.com please be aware of this and don't bother your customers like this. If someone is paying one day ahead to have peace and quick check in, your site should not bother them with your bot replies and not understanding the issue. And for this we need a reply from you if you are really into customer service and our long standing multiple bookings that we have done over last 10 years from your site. If you need to connect for queries or validation, I am on +966505873857 for text or call.

The hotel staff were good. Hotel is good, rooms are nice, clean, comfy, area is good, safe, underground/tube is close, good connectivity, nearby Kensington area is upscale, got decent price for 5 nights that we booked. Breakfast was also okay okay. Next time will stay again here. Would request other guest also to chose this hotel for your trip to London Central.

Stayed in April 2024

The location

Stayed in April 2024

Family room was small especially with two teenagers. Room was dated and bathroom needed updating and a good clean.

Location was excellent very close to Tube station. Breakfast was very good, excellent selection. Beds were comfortable and lovely fresh towels daily. Nice gym. Staff were very friendly and service was excellent.

Stayed in April 2024

Our room was very noisy from outside noise. Lots of activity early morning and it felt like there was no proper double glazing. The window frame was metal and looked old.

Great location for museums, Hyde park, underground and street of shops to grab food. The decor feels plush and the staff were lovely and friendly. Breakfast was great.

Stayed in April 2024

breakfast restaurant can get quite busy

beautiful interior and very luxurious rooms. I was given an upgrade so had a very large room. It is in a lovely location and next to a tube station.

Stayed in April 2024

It was a bit dated. No extraction fan working and the bathroom was quite small. Could have done with bedside lockers for two sides.

Very central location and plenty of food options inside and the surroundings of the hotel.

Stayed in April 2024

Poor wheelchair access to dining options

Comfortable

Stayed in February 2024

Bedroom could do with a paint job! Scrambled eggs at breakfast were a bit “runny”

Quick checkin. Very friendly and helpful staff. Very comfortable bed. Very convenient to public transport

Stayed in April 2024

Nothing

Location, price, cleanliness

Stayed in March 2024

Breakfast sometimes.

The location is very good.

Stayed in March 2024

The cleanliness of the room. Went to use the bath mat and there was hair all over it. Sink was all cracked. Had lots of bites on my hand in the morning. Hotel staff didn’t smile much. They were helpful and did their job but didn’t smile.

Lovely location and very convenient to the tube station. Lovely looking entrance and lobby. Breakfast was great.

Stayed in April 2024

Rooms a bit tired, need updating

Great location. Secure car parking. Restaurants close by. Underground across the road

Stayed in March 2024

Nothing! Was pleased I hadn't purchased breakfast at full price as there was a deal on when we got there.

Service was great, rooms were a good size for families. Location was also really suited to us. Food was nice as well. Staff were really friendly.

Stayed in April 2024

Coffee and or tea could have been served at the table.

Breakfast was very good and value for money. Restaurant was simple but adequate.

Stayed in March 2024

Need more information about attractions for tourists in room

room good. quite good location handy for tube station

Stayed in April 2024

Breakfast is very busy although the food was excellent There should be handles in the bath area as it’s very high stepping out of the bath The heating in the room was very loud

The location was excellent The staff were excellent The rooms were excellent

Stayed in March 2024

Staff need to be more knowledgeable and efficient.

Good location, great amenities nearby.

Stayed in April 2024

Slightly dated, worn bathroom. No english tea in room. Thats it

Great Location. Close to many restaurants and the Albert Hall. Nice hotel rooms for the price. Hotel lobby looks great. Staff friendly and helpful. Communal areas well maintained. extremely comfortable bed.

Stayed in March 2024