4-18 Harrington Gardens, Kensington and Chelsea, London, SW7 4LH, United Kingdom
#747 of 1,076 hotels in London
Guests' ChoiceBased on 9894 hotel reviews
7.6Cleanliness
7.9
Comfort
8.0
Location
9.1
Facilities
7.6
Staff
8.3
Value for money
7.5
Free WiFi
8.4
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End of dialog contentReviewed: 3 June 2023
Andrea
SwitzerlandLocation and good service
Stayed in June 2023
Reviewed: 3 June 2023
Simone
Burkina FasoNothing
Location Kindness of staff
Stayed in May 2023
Reviewed: 2 June 2023
Kenneth
United KingdomDisappointed with the provision of just a couple of complementary toiletries. Would have appreciated more plus a face cloth.
Breakfast was excellent.
Stayed in June 2023
Reviewed: 2 June 2023
Barry
United KingdomRooms starting to look dated
location
Stayed in June 2023
Reviewed: 1 June 2023
Michelle
United KingdomNothing
The breakfast was fantastic, staff were so friendly and helpful and the bed? Soooooo comfy 😄
Stayed in June 2023
Reviewed: 1 June 2023
Yasmin
United KingdomEverything was great, air conditioning was a bit noisy as it’s probably old and the bathrooms were dated. But absolutely nothing major
Really pleased with the hotel, it smelt lovely. Very clean, friendly staff. Bar was reasonably priced too. Complimentary upgrade was much appreciated too. Beds were very comfy.
Stayed in June 2023
Reviewed: 1 June 2023
Michael
United KingdomThe hotel could have been a little cleaner, lots of dirty grout.
The property was nice but not amazing, the breakfast was good and the location was wonderful. The staff were brilliant and very helpful
Stayed in June 2023
Reviewed: 1 June 2023
Michelle
United Kingdomwasn’t given the room I booked with twin beds.which I paid extra for,they said they would make up the sofa bed and didn’t , room needed updating
beautiful entrance
Stayed in June 2023
Reviewed: 1 June 2023
Megan
United KingdomLovely hotel, spacious room, great location. Ignore the negative reviews I have no idea what they are complaining about!
Stayed in June 2023
Reviewed: 1 June 2023
Mark
United KingdomRepairs that required drilling on our floor. Ok in early pm on arrival but bang out of order restarting at@ 8.00 am next morning.
Location was perfect for plans.
Stayed in May 2023
Reviewed: 1 June 2023
Peyer
United KingdomInitially we were put in a small room with a very loud motorised noise. A member of staff came up at about 11pm and moved us to a larger and better room. We were given free drink and breakfast vouchers as compensation. So after the initial disappointment I was pleased with the dispute resolution of the hotel. On returning home Paloma on reception looked into and resolved a query I had about a payment very professionally, efficiently and in a friendly manner
Reception, location was perfect for us, staff very friendly, adjoining restaurant excellent
Stayed in May 2023
Reviewed: 1 June 2023
James
United KingdomNo complaints.
I received a free upgrade to the Ambassador's Suite which was superb; spacious and comfortable. Large bedroom with dressing room area, large two shower bathroom and large lounge c/w dining table, very impressive.
Stayed in May 2023
Reviewed: 1 June 2023
Darren
United KingdomOur room was turned over for us but not vacuumed and bathrooms not cleaned. £20 for my young kids breakfast was a rip off.
Location was good with local transport and poximity to London Center. I felt the room was on the small side compared to stays at other hotels. Bathrooms are in need of an update. Breakfast was good but overpriced - especilly for my 2 kids. They had to pay full price which I think is wrong.
Stayed in May 2023
Reviewed: 31 May 2023
Ronald
United StatesHousekeeping missed making up our room at least two nights out of seven. Getting things like face cloths took several calls.
Stayed in May 2023
Reviewed: 31 May 2023
Martin
United KingdomExcellent location and a lovely hotel. This is the second time we have stayed here.
Stayed in May 2023
Reviewed: 31 May 2023
Leticia
IrelandThe bed was double and the duvet too. That’s the only thing that I’d change to a bigger one, but overall was ok
The location is perfect, I love the area, loads of things to do and eat. The underground is near the hotel, which is very well located and staff was very friendly
Stayed in May 2023
Reviewed: 31 May 2023
Emma
United KingdomIt wasn’t easy to find a tea pot at busy times
There was a good variety to choose from at breakfast. Food nice and hot.Very friendly staff.
Stayed in May 2023
Reviewed: 31 May 2023
Julian
Australiagreat location stayed many times
Stayed in May 2023
Reviewed: 30 May 2023
Yousif
United Arab Emiratesnothing
room was wonderful special the size of room and location was great next of metro station and restaurants and supermarket
Stayed in May 2023
Reviewed: 30 May 2023
Michelle
Nigeriaroom felt old fashioned
location
Stayed in May 2023
Reviewed: 30 May 2023
Mary
IrelandOnly 1 shower gel and 1 shampoo between 2 people each day in the bathroom. No soap or shower cap or other wash things in bathroom. No biscuits with the coffee in the bedroom. Aircon was loud
Great breakfast and very good staff. Room was nice and quiet. Great location. Loved the area and the hotel layout. Extremely convernient to Tube station. Kensington Park and restaurants and little shops. Good value
Stayed in May 2023
Reviewed: 29 May 2023
Karen
United Kingdomnothing really, my daughters room had an issue with the air conditioning but they fixed it straight away so cant complain about that
The location was perfect, very close to the underground station and within walking distance of hyde park and the natural history museum. the breakfast was great, lots of choice, all good quality ingredients. the room was spacious and had some nice touches like USB sockets and a touch lamp in the headboard. the hotel bar was reasonably priced. we had our 2 grandchildren with us and we all had a great time, we will stay there again
Stayed in May 2023
Reviewed: 29 May 2023
Ray
IrelandThe bar was closed when we got back to the hotel after a concert which was very disappointing. Thought it strange when we were told we could buy alcohol in Tesco and bring it to our room but couldn't buy in the bar and bring it to our room.
Didn't have breakfast
Stayed in May 2023
Reviewed: 29 May 2023
Marjorie
United KingdomThe staff are a credit to you every one. 👏
Stayed in May 2023
Reviewed: 29 May 2023
Sean
IrelandThe staff were very obliging
Most if not all the traditional fried breakfast items , egg, bacon hash brown beans was cold each morning.
Stayed in May 2023
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