The cooked breakfast was poor quality for the price and was tepid in temperature. The regular pork sausages were cheap and full of water, tasteless and poor value. The bed was a great size but incredibly uncomfortable and too firm. The tea tray didn't really excite me with very little on it considering the star status of the hotel and price per night they charge. The conference networking and break room wasn't accessible by wheelchair due to a broken lift. (Conservatory) The lights system in the Hotel room are screwed up. You can't switch the bedside lights on without keeping all the main lights on. You can't even plug in the lamp using the socket by the bed because it also switches off when you turn off the main lights. I had to move the desk lamp to the bedside table, unplug the floor lamp and plug the desk lamp into that socket. The thermostat / air conditioning didn't really work very well. Not easy to get to as a wheelchair user with the Tube stations not having step free access. It cost me a lot of money in taxi fares travelling from and to King's Cross.

The decor was awesome in the main areas. A good selection of places to eat nearby. The reception, porters, and consierge staff were very helpful and attentive. Big room with big bed The pyramid plug and charger gadget was useful. The conference catering was lovely! The food was tasty. An alternative route was provided to the networking room for the conference due to a broken lift.

Stayed in October 2024

Everything was good and perfect

the room was nice, and the location is perfect

Stayed in October 2024

See above. Staff were all well trained and attention.

Room was an upgrade to the Club area (thank you). But the room, although large, was very basic and tatty. The lack of toiletry accoutrements like soap in the shower was very disappointing. There were only two dispensers of the same shampoo.

Stayed in October 2024

We asked for a view but didn’t get anything like a view!

Location

Stayed in October 2024

The bathroom was clean but very worn out looking. The towel hanger on the wall was loose.

Location Great

Stayed in August 2024

All OK

Very good and the staff excellent

Stayed in October 2024

The 4 bar staff was not very pleasant on Friday evening when asked for drinks they did it without a word or smile not very nice at all to the paying customer and couldn’t wait to close and go home at 10.55 they all need a lesson in front of house manners

Location

Stayed in October 2024

The room and bathroom were spacious and nicely decorated. The bed and linens were comfortable. We liked being in the Kensington area close to where people lived. The subway was very near and it was easy to get to Hyde Park, the Victoria and Albert Museum and other sites. It didn't seem as touristy as some places in London. The food in the bar was very good.

Stayed in September 2024

The room had several maintenance issues that stood out. There were multiple chippings in the corners, and the marble covering on the toilet water tank was cracked. Additionally, some metal fixtures had visible patina and calcification. While these issues didn’t greatly affect the comfort of my stay, they were hard to overlook, especially considering the high standard of the lobby.

The hotel boasts a convenient location, and the staff at reception and concierge were exceptionally polite and helpful. The room was spacious with a large bathtub and a powerful shower. The soundproofing was impressive, ensuring a peaceful night’s rest, and the curtains effectively blocked out light for a good sleep.

Stayed in October 2024

Maybe rooms need to be checked more thoroughly to make sure everything is up to standard.

the location is ideal, right by Gloucester Road Tube and all its facilities, and walking distance to South Ken, good bus service too. Room was good, although we had to change rooms as the air con didn't work and that turned into a bit of a problem. All ended well though.

Stayed in September 2024

The room wasn't a real club room. I had better rooms in the past

Location, morning breakfast

Stayed in September 2024

Corridors are starting to look as if they need refreshing

Room and bed were a good size with plenty of space for clothing

Stayed in October 2024

Quite old

Location

Stayed in October 2024

Didnt like the toilet..flush was useless Was ages away from lifts Hardly any window light ..and looking out onto nothing but dirty bins etc

Nice clean room

Stayed in October 2024

The staff were not really friendly.

I loved the location, the accessibility and convenience of having many stores nearby. Would choose to stay here again if I’m back in London.

Stayed in October 2024

The buffet breakfast seemed not as good as the last time (two years ago) the room had a large airconditioning unit unused between the desk and the window that made it difficult to use the desk and the outlet for the unit stopped the window from being shut - low grade accommodation

Stayed in September 2024

Room a bit dated. No tissue box in room. More plugs would be good.

Very comfy bed, good shower and good Wi-Fi. Good temp in room, staff friendly.

Stayed in October 2024

The thin door separating the adjoining room next door was not soundproof and we could hear them moving around and their TV

Fabulous location minutes walk from tube

Stayed in October 2024

Breakfast had same menu for all 5 days..

Spcaious room and the location. It was just 2 mins walk from Gluoucester Road Tube station.

Stayed in August 2024

nothing

The location, the cleanness, the difference facilities and services that are located around the hotel.

Stayed in September 2024

A bit ‘worn’

Good value for money

Stayed in September 2024

The heating didn’t work properly and it wasn’t fixed properly

The hotel is very nice

Stayed in September 2024

The decor was a little dated and one of the lifts was out of order. The TV channel signal wasn't great so we couldn't get all channels.

The location was great, the hotel is really close to Gloucester Road underground station. The staff were friendly and helpful, check-in and check-out were done quickly. Breakfast was good with a good selection of choice and the staff were efficient at getting tables ready.

Stayed in September 2024

Friendly staff.

Great location.

Stayed in September 2024

Location

Stayed in July 2024