Absolutely nothing

Great staff, great location for the excellent, 5min walk to the DLR where you can get anywhere in London from ! Staff friendly and helpful

Stayed in January 2023

The location is near the airport and you do hear the planes but the noise is minimal. A couple board games missed some pieces but we still managed to play. So maybe an update to those games is all I can think of.

I loved that they had board games and giant jenga. Lot's to do and the staff were amazing! We also got a welcome cocktail which was lush :)

Stayed in January 2023

Couldn’t fault anything

it was clean and the room was spacious. Everything was basic but you couldn’t ask for much more if you’re just staying there for a weekend trip!

Stayed in January 2023

can’t complain about anything.

everything.

Stayed in January 2023

We didn’t find the beds or pillows comfortable at all and slept poorly each night. The Saturday night it was extremely loud outside between 12-2am with drunk people coming home. Lots of arguments, yelling, and even someone being sick.

Cool vibe, clean, good location for our activities at Excel, nice staff.

Stayed in January 2023

fantastic hotel

Stayed in January 2023

great place

Stayed in January 2023

Great value for money and walking distance to city airport!

Stayed in December 2022

Was flying from city airport was literally a 15 minute walk. Clean , easy check in & out . Nice friendly staff.

Stayed in January 2023

Pool table cloth needs renewing . The lighting on new year's eve was too dark. But I noticed they had it much brighter on new years day. The hotel was not serving food

Breakfast on new year's day was good. There seemed to be less fruit on the 2nd January as there were no bananas or fancy yoghurt pots with fruit on top. If I'm being really picky it was a bit too dark on New year's eve in the reception area. I could not read the drinks menu without a torch or reading glasses.... I'm 50 now but when I was in my early 40s I could have read it. On the whole it was a great service clean hotel, friendly reception staff and security. The hotel was very quiet though. I will go back as I enjoyed it.

Stayed in January 2023

Food timing should be extended as we were hungry had to order out shame as menu for hotel sounded tasty! some staff need some training on how to offer customer service a little smile goes a long way! Felt like it was a job he was told to do rather than working to enjoy the work!

The atmosphere was great! Trendy and Modern hotel. view of the city airport was a bonus. Some staff were great but there was a male worker who genuinely was poor at customer service not made any eye contact or had any enthusiasm. Made use feel like the check out was very rude but check in was very good as we arrived slightly earlier so she let us wait and gave us a room when it was available. she was welcoming and friendly. Security person was friendly. Lots to do in Lobby area and relaxing atmosphere with great choice of music playing! Rooms were spacious and clean comfy beds. Smart TV was a good bonus! location to DLR is perfect.

Stayed in December 2022

Room was too hot and aircon broken, had to open window overnight to cope with temperature therefore very noisy and barely slept

Clean and modern hotel

Stayed in December 2022

Nothing

The family room we were given for 2 Adults and 2 children was modern, clean and spacious. It was one room with two separate areas with the latest wall mounted TVs in both areas - one for the kids and one for us. Our king bed was extremely comfortable and the sofa bed perfect for the kids.

Stayed in December 2022

AC did not work as it should, the room was a little cold at night, we couldnt manually increase the temperature. No water bottles in the room.

Hotel is well located, about 30 minutes from central London. Rooms are clean and neat, stuff is polite and helpful. Fast WiFi connection.

Stayed in December 2022

paper cups no tea spoons no extra loo roll

nice and easy to find tv in a nice spot

Stayed in December 2022

Lighting in rooom gimmicky.

Staff pleasant snfld helpful. good breakfast

Stayed in December 2022

The lack of info apart from emails. And the directions to the car park could have been clearer or signposted

Great hotel, facilities and location were perfect

Stayed in December 2022

Underbed lighting- couldn't find a way to turn it off

Styling, comfy bed, great attention to facilities- multiple usb sockets, great quality bathroom products, good breakfast choices

Stayed in December 2022

Every time I try to checkin at Moxy, the staff ignore people in queue and just stand tapping on their keyboard.. they don’t even look up to explain why there is a delay and it verging on rude. This is 2nd time it’s happened and it was 11.30 pm so I was v tired and just wanted to get to my room. 3 staff behind the desk yet they left me waiting fir good 5mins or so.. itcc be we v frustrating!

Stayed in December 2022

the pillows weren’t the comfiest.

we have stayed in the NYC Moxy and I chose this hotel as we loved the vibe. The hotel just has a lovely feel. Me and my daughter (aged 7) felt very relaxed here which isn’t always the case in hotels.

Stayed in December 2022

bed was to soft felt like a water bed

room was spacious & shower was nice. reception had good thing available such as pool table

Stayed in December 2022

Staff on reception not professional, given a disabled room with rubbish shower and glass bins emptied outside which was noisy and woke me up.

Bed was comfy

Stayed in December 2022

Great advice from reception staff.

Stayed in December 2022

nothing on this visit

clean and welcoming

Stayed in December 2022

Loved the decor and the vibe. The room was amazing and big enough for the 4 of us. The staff were great and very friendly 👍

Stayed in December 2022