The Breakfast was very poor, orange, apple juice very cheap and nasty. Eggs, bread,jam, beans sections were empty and we had to keep asking for them, the coffee machine was unavailable for part of the duration of our breakfast. ...BUT what was alarming on our last day we left our luggage at the hotel for safe keeping. The guy at checkout assured us our bag would be secure, when we came back to pick the bags up at 5.30pm our bags were still sitting at the checkout desk (they were basically at the front door of the hotel the whole day)

The location for Abba Voyage was great.

Stayed in July 2023

Bad service

Bad service

Stayed in June 2023

Everything else… room smelt, the sink was blocked, over run with fruit flies. Woken up in the middle of the night, cleaner walked in my room at 11:20 without knocking whilst I was about to shower.

The black girl at the front desk upon checking out was polite.

Stayed in June 2023

The bedding was extremely dirty. The sanitary bin wasn't empty during our stay. The staff looked miserable as hell. Not very helpful. There were no drawers to put anything in. Just 3 tiny shelves.

The music and customer atmosphere was okay.

Stayed in June 2023

Staff - Rude on check in, we felt like we were interrupting their conversation at the bar. Had to find the lift ourselves, no mention of breakfast times withere. Just rude and we won't ever go back!

Location - Fantastic, Comfort of the bed - Fantastic.

Stayed in May 2023

I left my iPhone and iPad at home and there was no way to set an alarm. I assumed being an airport hotel there would be a wake up facility on the TV or phone. There are no phones in the room and nothing on the TV. I understand I could have requested a wake up call, but it was late and I had no desire to get dressed and go downstairs to search for a member of staff.

Breakfast was ok. Close to airport. It may be 1.8 miles from the O2 (as the crow flies). It takes a good 20 mins in a taxi.

Stayed in June 2023

Location terrible. No wardrobe. Staff and facilities simular expect at hostel

Nothing like what expected just casual staff that looked like they were pit washers but clean simple room

Stayed in May 2023

Staff were not personable, and abrupt when asking questions. I didn’t feel like a valued customer and visibly heard them “bad mouthing” another guest staying at the hotel. When asking for my ‘complimentary’ cocktail and presenting my voucher, I was ignored and after waiting over 10 minutes at a not busy bar, I walked off annoyed as the staff went to having their own conversations. The room was advertised as a queen but only a double. The room where “modern” had its issues. The tv integrated into the wall had big sound issues, the bathroom was really tight and cramped, the shower head wouldn’t stay in a raised/fixed position so was having to hold it up constantly, and the side tables etc were badly scratched up. Complimentary tea and coffee were provided in the room but only one tea bag and three tiny sachets of packet milk. The worst part of our stay was the unfortunate and longing smell of sick from the elevators when we returned at night. After informing the staff that I had stepped in it whilst using the lift, I was met again with a really dismissive attitude of “yeah we know”. 30 minutes later when I went downstairs (using the stairs this time as the smell was beyond retching…remnants remained in the lift lobby area of which I, and I imagine every guest, had to dodge to get around) all this for £179 a night? in my opinion, really poor and would not recommend. I will be sending an email to booking.com!

good clean safe location by the water

Stayed in May 2023

Staff were not particularly helpful/welcoming.

It was clean.

Stayed in April 2023

Lack of gym access.

Breakfast is excellent. Bar food was good value for money.

Stayed in March 2023

too far away

basic hotel and very far fro. central London

Stayed in December 2022

AC had no instructions and was on 'winter mode' - heated the room up and was unable to sleep due to the heat. Staff could not provide any additional fans.

Super clean and tidy, free cocktails were a definite bonus. Staff were also very friendly too, would absolutely stay here again.

Stayed in March 2023

the Air handling unit was so loud and kept us up all night if we turned it of it was so hot and uncomfortable very disappointing, I have a video recording the sound it made

comfy and good location

Stayed in March 2023

the food was terrible as was the service from the staff. limited choice of dinner options and no chips or wedges

our room

Stayed in March 2023

Hotel seems to be run by disgruntled uni students. Super slow service and questionable attitudes

Located close to dlr.

Stayed in January 2023

The room was far too hot for me to sleep in. The thermostat has a minimum of 18 degrees. The window didn’t open fully, which is no doubt a safety feature. However, this meant I could barely sleep as the room was too warm for me. This is a deal breaker for me, and I won’t be booking here in the future for this reason.

The location, cleanliness and facilities were all good.

Stayed in March 2023

Room was small. Bathroom very tiny. Breakfast limited. Had to ask and wait for food choice as tray was empty. Don't like the toaster. Very tiny table in the room. Power cut at 2am due to massive leakage from bathroom ceiling. Floor soaking wet. Woken up as hubby stepped into wet carpet while going to use the toilet. Had to move to another room at 2am. Water and electricity don't mix. Danger was at hand. Thank God we are safe. Value for money? No way. Disappointed on entering room. Bedside socket charger only on one side of the bed.

Location

Stayed in March 2023

The noise on the roof was unsupportable, as if a helicopter was flying overhead. The noise kept me awake all night. And my head hurt a lot. What a horror. The taxi they call me from hotel to tesco 20GBP. In december from almost the same place I paid 9GBP with official taxi with counter. .To expensive stay

The neighbors gave me free parking as I am often in London and I know area. The security stuff very helpful 👍 Now I am waiting to get back my deposit and and unblocking my credit card.

Stayed in February 2023

room was really dirty (especially the remote control for the TV, the floor and the hair dryer), location was a bit shady as there were not that many buildings and it was really poorly lighted, breakfast buffet is a little small and the scrambled eggs and bread was really dry, no mini bar or drinking water just a kettle

really liked the friendliness of the staff, the furnishing of the room, the shampoo and also that there were a few vegan options at the buffet

Stayed in March 2023

I got kicked out of the hotel with my 2month baby frenchie dog and had to go to Hilton and spent another 140pounds to then the staff tell me I can’t stay with my dog and came back to moxy to ask them politely to let me stay after spending 270 pounds they still refused me and my baby dog on the streets at 5am. luckily the travelodge let me stay in the lobby with my dog and I woke up to 130 pounds charge from moxy hotel! so I spent 400 pounds and didn’t get a bed because of you and if it wasn’t for travelodge I would have been on the streets at 5am with a shivering dog!

Stayed in February 2023

some staff where unprofessional coffee machine didn’t work/plug sockets didn’t work unclean room people’s belongings still in room cleaners in our room as we checked in

design and features are soo good

Stayed in February 2023

floor was smelling of weed, room was smelling of weed. shower head was broken, no air conditioning.

looked appealing

Stayed in February 2023

it could be cleaner, shower needed a scrub, floor needs cleaning, location wasn’t actually that convenient and the games they had downstairs weren’t a good variety. The downstairs area of the hotel really needed a good sort and the lights could do with being slightly brighter in the main areas, with proper seating. the pillows were comfortable but you could feel the springs in the bed which was annoying and the weird lighting in the room was really difficult to get ready in.

Free parking and the pillows

Stayed in February 2023

very poor standard of food , breakfast was awful

convince

Stayed in February 2023

The rooms, no drawers or wardrobes Cold, allegedly 'hot ' breakfast. Lack of menu items available. Hot food served from the fridge, without staff checking.The cocktails ranged from good to awful, depending on who was making them. General lack of service, very much 'help yourself ' to basics such as cutlery, napkins condiments.We had to clear our tables after breakfast.( Surprised that we didn't have to wash up too! )Signage everywhere telling us to clear our tables, rather like McDonalds, which is cheap. This hotel was not. Dire staff attitude to assisting customers normal needs and requirements. Overpriced for what it was .Broken bedroom window and tv, no maintenance, had to move rooms. Confusing arrival leaving obligatory deposit and additional I.D. No garden or patio. Etc,etc etc. It goes on. The so-called Moxy Image is not for me as the staff seem untrained and lazy. There were some good staff, but they are brought down by the lazy untrained staff. The management really needs to 'up it's game '.So disappointed and I was rather angry as I paid for 2 rooms for 4 nights. Did get a small refund on one room for one night. But I would have preferred for us (my adult son)and I to just enjoy ourselves without having to complain. I won't be returning, or ever using another Moxy hotel anywhere in the world.

The variety of food options were good at breakfast. Enjoyed the drag-bingo provided by an outside source. Well done for booking this. (Didn't want to win though as the main prize was Another stay at the hotel) The housekeepers were good, clean room.

Stayed in January 2023