Room 901, shower was very poor, both in pressure and head size

Stayed in November 2023

Good location to main shopping and city centre

Stayed in November 2023

Little noise from outside road traffic. There were no storage drawers in the room.

Bed was very comfortable. Room temperature control was great. Lovely breakfast lots of choice

Stayed in November 2023

I didnt like the breakfast, thought the standard was a little poor for the cooked breakfast. May have been left too long under heat/warmer,

The room and service was exceptional

Stayed in November 2023

Fridge in the room did not work

Great location very friendly staff

Stayed in November 2023

Noise from road still,very noticeable, even on the 17 th floor. Soundproofing would help!

Convenient for station, good size room.

Stayed in November 2023

Good room size. Close to train station. Helpful staff. Breakfast included.

Stayed in November 2023

As wondered where to park our car and looked at Trip Advisor, we found advice from a staff member to use a particular car park where they had a discount Turns out this was old advice and they now recommend a different place. They should take this advice down! In the meantime check the hotel website if you want to know where to park

Decent place albeit bathrooms could do with a refresh

Stayed in November 2023

No parking.

Excellent location, close to the Chinese Quarter, Hippodrome, Central Plaza and Bullring. Good sized, comfy room, well equipped with floor level windows. 1

Stayed in November 2023

No mini bar .. only 2 milks for drinks

Bedroom spacious

Stayed in November 2023

Large hotel

Clean modern

Stayed in October 2023

Adequate breakfast. Excellent location. I have stayed with you many times

Stayed in November 2023

Request that was confirmed days before check in was not set up in the room on arrival. I had to chase for the extras to be done.

Location was good and hotel was clean

Stayed in November 2023

There was no fridge in the room, and the TV channels were very limited and basic. The worst thing of all was the location of the car park. It was a good 10 minute walk away in the Grand Central shopping centre. We went out in the evening and was unable to access through the centre as it was closed between 11.30pm and 6am. So we had to walk up the ramp which was very dangerous. Thank God the weather was decent as the walk to and from would have been 10 times worse if it was raining.

The location was great, the staff were friendly and the bed was really comfortable

Stayed in November 2023

Room size

Location

Stayed in November 2023

The bathrooms are getting slightly dated now. However, the room aesthetics are still up to par.

The view from the rooms is amazing. I have been lodging at this hotel for many years and I am never tired of enjoying it's view of the city.

Stayed in November 2023

Nothing we had any concerns about.

Location, quiet (despite traffic close by), breakfast,

Stayed in October 2023

Very convenient

Great location

Stayed in November 2023

£50 deposit per room - never had to do this in previous visits.

Close to Birmingham New St station and the O2 Academy. Welcoming staff who took the time to find out why we were visiting.

Stayed in November 2023

Car park was a bit of a walk from hotel. The breakfast wasn’t great no mushrooms fried eggs and no orange juice

Good location

Stayed in November 2023

Parking situation is not satisfiying. Dinner was not good.

Stayed in October 2023

No plug in the bath plus we had a fire alarm and nobody was out where we was to say we was in the wrong area not very good from the staff

Very comfy nice bed

Stayed in November 2023

We had a fire alarm at 5.45 this morning and had to go down 16 floors by a stair. Nobody could tell us what was going on and disabled people were stucked on the 10th floor because nobody came to help them and the phone became unanswered. Once we were downstairs I had to ask what was going on and it was a very terrifying experecience. Thank god it was a false alarm but the reception did not even asked how we were doing and how our stay was. Of course because she knew she would get complaints. I think that there have to be improvements about evacuation plan and think about disabled people to put them on lower floors! And communicate!!

Location is Oke,

Stayed in November 2023

couldnt find any faults

The staff were very good and hotel clean and modern.

Stayed in October 2023

Only slight thing but room was a bit warm even with ac turned down to 19

Great location for the gig we were attending and close to restaurants and Bill ring. Room was clean and really smart and bed super comfy. Good free wi-fi and we got drinks vouchers on arrival. 24/7 room service. Front of house staff and barman really friendly and very helpful. Thoroughly enjoyed our stay.

Stayed in October 2023