The instruction for the carpark were confusing and the postcode is wrong We parked in the Grand Central car park behind New Street only to be told it was the wrong Grand central! it cost £29.95! We were told breakfast was £12.95 but as we didn’t book they charged £18 each on the day It w as ok but not worth that

exceptionally clean and comfortable room with good views over Birmingham

Stayed in February 2023

Not a dislike but if driving would drop bags at hotel before parking car, easy enough to do, and the when leaving.

Location to city centre, view's over city, staff.

Stayed in February 2023

N/A

Every thing Good

Stayed in February 2023

Breakfast not hot

Not hot enough

Stayed in February 2023

the room was rather warm, and there was no air conditioning… Location, the city was pretty rough and the hotel was positioned in an uncomfortable place.

staff were wonderful, room was clean, comfortable, and had a lovely view.

Stayed in February 2023

Good, clean - exactly as expected.

Stayed in February 2023

We tried to order a meal in (our room) as per instructions but no one picked up so gave up. Went down to the bar but no bar staff. One of the other guests went to reception to enquire and 2 or 3 turned up after a few minutes.

Breakfast ok. No fried eggs and as we don’t like scrambled egg opted for a boiled egg. Awful!! Otherwise all ok.

Stayed in February 2023

Upon returning from our evening meal and walking into the hotel a member of staff rudely and abruptly run up to the door ‘I need to see room keys’. This could have been done in a more polite professional way rather than making you feel uncomfortable like rift raft in the middle of the hotel door way. Once shown there was no thank you or have a good evening.

The property was in a great location and they had good facilities such as ice machines and shoe shines in the corridors. The restaurant for breakfast was clean and modern and the staff answered questions about allergy information.

Stayed in February 2023

Lovely hotel in perfect location. Right next door to main train station and lots of bars and restaurants. Staff were very friendly and helpful. Views of the city from bedroom were fantastic Would definitely recommend to anyone coming to stay in Birmingham

Stayed in January 2023

We were upgraded due to my partner’s birthday. They left some chocolates for him which was a lovely touch. Very comfortable and clean room. Friendly staff and lovely breakfast.

Stayed in February 2023

Could do with more information about what's around (local knowledge rather than Mr Google stuff)

Food at the restaurant was excellent for the evening meal and the breakfast. Staff so helpful throughout the hotel.

Stayed in February 2023

the breakfast was very poor. the English breakfast was not freshly cooked and cold no fresh fried eggs cooked for you. no fresh tea and coffee just a machine and my friend asked for some water to take her medication and waited over 10 mins for a mug of tap water not even a bottle of mineral water

the location the cleanliness lovely and warm and the staff couldn’t do enough for us

Stayed in February 2023

No carpark and the ‘negotiated rate’ with the nearby NCP didn’t work when we came to put it into the machine, leaving us with a £29 charge for an overnight stay.

Central location, if a tiny bit nosy in our room overlooking the roundabout.

Stayed in February 2023

Hot Water was not working the evening of our arrival so unable to shower that night. working the following morning.

position

Stayed in February 2023

Lovely hotel and lovely staff, air conditioning wasn't working which was a downside because it was so hot in there but we were reimbursed sone of the money paid for the room and sent free drinks which was thoughtful

Stayed in February 2023

During breakfast time the staff was walking around me checking the table and plate every 5 min, was very uncomfortable, they were very respectful anyway.

Breakfast was fantastic, the problem for me was, some of the staff was checking what I was eating every 5 min.

Stayed in February 2023

the fridge was warm and smelt, we also got instructions about where to park so we did then when we tried to pay at the end the hotel said it wasn't that car park even though when you call radisson blu it tells you to use that car park so it was very expensive!! was not happy as this is very misleading from the hotel

good location

Stayed in February 2023

small bar and reception / entrance area

location

Stayed in February 2023

it was in a great location, room very clean and spacious.

Stayed in February 2023

£18 for breakfast Is way too much sorry we couldn't justify it and went to weatherspoons round the corner instead

Beds so comfy Rooms really big Staff very helpful Quiet in the rooms even though central Birmingham Good location

Stayed in February 2023

All the rooms had an odd smell, had to be moved to a different room early morning due to air conditioning/ventilation excessive noises (but staff were very quick to move us). Beds/pillows not very good. Bathrooms need refurbing. In-room breakfast is very minimal (2 slices of toast for 2 people) and tiny juice glass. However, breakfast options down in the restaurant is actually excellent.

Location very central and close to shopping, restaurants public transport. Rooms are modern and large enough for city centre hotel. Staff very friendly, responsive and helpful when dealing with issues.

Stayed in February 2023

Property is outdatedd and needs a refurb

Convenient position. Front desk staff

Stayed in January 2023

Had a little run in with one of the staff but I think he tried to apologise. Other staff was amazing like really polite and caring.

Location and breakfast was good

Stayed in February 2023

If you like cocktails, José is an amazing barkeeper. If he's in, try his cocktails, they're amazingly balanced and his enthusiasm about his cocktails is inspiring.

Stayed in February 2023

I always comment about dim lighting in room, makes putting on makeup tricky, also my mother who is elderly found the bath difficult to get into.

Brill location for hippodrome as we saw swan lake there, lovely clean room with. High quality bed linen, very comfortable bed. Quiet and peaceful when in room. Beautiful freshly cooked breakfast with excellent coffee and options.

Stayed in February 2023