Lovely hotel. Always clean. Great location

Stayed in June 2022

bed wasn’t as comfortable as I’ve experience in other hotels

location central and accessible staff exceptional polite helpful respectful large chairs in rooms very comfortable bath amazing length

Stayed in June 2022

Nothing, it was a very nice stay.

Everything was perfect. We got upgraded to the premium suite as it was our birthdays which was a lovely gesture. The bed and pillows were very comfy and the room was cool with added air con. Very close to the centre and train station with everything you needed around you.

Stayed in June 2022

there is no stuff to take your luggage to the rooms.

it was clean, comfortable and the location was excellent

Stayed in June 2022

the bathroom door didn’t shut

clean and friendly

Stayed in June 2022

Room was too hot with no adjustment for cool air. Hair around the sink. Towels seemed well used despite being washed. Bug found on one of the towels and on the wall of main room. House keeping banging (very loud) on the door not once, not twice but 3 times in the middle of the day.

Room size was excellent. Which all for a table and chair set which was appreciated. Good wardrobe space too. Bed was very comfy, as were the pillows. Very good location with loads of surrounding amenities.

Stayed in June 2022

Didn’t realise we’d be overlooking residential tower blocks Ice machine not working Very dim lighting in bathroom - my daughter found it difficult to put her make up on

Lovely staff, great choice for breakfast, very good value room service, very comfy bed

Stayed in June 2022

Room and bathroom a bit tired. Stains on carpet

Breakfast good. Bed comfy

Stayed in June 2022

had a city view and was slightly noisy

location & facilities

Stayed in June 2022

The Apple TV airplay did not work as the wifi is not strong enough to stream Netflix etc so could not watch tv. The cleaners entered our room without knocking we were very unhappy about this but the hotel receptionist dealt with this and refunded a small portion of our stay as an apology.

The room and the view was very nice, bathroom was clean, lots of storage space

Stayed in June 2022

Very nice and clean, walking distance from the train station was a plus!

Stayed in April 2022

Issue with the bath where it was taking too long to drain

Friendly staff

Stayed in June 2022

Web site said restaurant open but it was closed 'due to covid.' Was open for breakfast buffet however. Breakfast mushrooms and tomatoes barely cooked. Plates cold. Rest was OK and good choice of non-cooked options

Convenient to station. Online check in. Big room. 18th floor views! Fridge. Complimentary water.

Stayed in June 2022

Location

Stayed in June 2022

The bed and views

Stayed in May 2022

The breakfast range was very good but the quality of the food was average. Beds were OK but not the most comfortable I've ever had. Bit too soft.

Lovely room, very spacious and clean. All staff were friendly and helpful. Easy check in and plenty of time to check out next morning.

Stayed in June 2022

I missed a restaurant for the evening meal. The room service menu was quite limited and so I ended up going into the station concourse. Also as it is a buffet breakfast I didn't like the fact that all the yogurts, fruit salads, cereals and open jars of marmalade and jam were served with WOODEN SPOONS. I am a food hygiene trainer and we do not advocate the use of wood when dealing with food items especially high risk foods. Why not use metal spoons instead?

The room was spacious and comfortable and the bathroom toiletries that were available were excellent and were replaced each day. This was a bonus as I have been so used to having only liquid soap / shower gel on the wall! Breakfast was good , a wide choice of items

Stayed in June 2022

information provided on local amenities, didn't understand why £50 deposit was taken when there were no beverages in the room and it would be great to have free parking.

The room was clean and tidy, good central location and breakfast was good.

Stayed in June 2022

Room carpet could have done with a good hoovering.

Handy location for city centre attractions. Super views from spacious 18th floor room. Friendly staff super quick check in and out

Stayed in May 2022

room is large and well furnished, nice big windows. location near (5 minutes walk) from train station - very convenient breakfast - i did not had breakfast

Stayed in May 2022

reception was tired to receive guests. On card there was deposite of 50 £ but on cash it,was 100£, dont know why?

location

Stayed in May 2022

Lift in reception - call button broken and left exposed. Access to hotel in the evening relies on a doorman who will leave you to wait. Fridge in room didnt work and smelt of decay. Heavily stained furniture at foot of bed. Room temp not able to go below 19 degrees, really hot.

The staff were extremely conscienscious and polite. Making sure reservations were as you requested. The reception is scented, its a nice fresh smell and really inviting. Modern an airy. Rooms really comfortable. Barely heard any street noise, considering its a 24hr town and it was Jubilee Bank Holiday

Stayed in June 2022

Great breakfast

Stayed in May 2022

The rooms were very mediocre, bathrobes state to be included in room but are not, they are an additional £25, no plug sockets near bed for chargers etc

The property was in a good central location close to New Street station and the bullring.

Stayed in May 2022

Nothing

Great staff and location, Kirean who was on breakfast in restaurant both morning was one of best staff I have come across ,he gave us loads of information about Birmingham as well as making our breakfast both morning enjoyable

Stayed in May 2022