Too many doors

Location

Stayed in February 2025

Shower was very tight and water pressure could be better.

Great location, just off Gloucester Road tube station. Lovely bar and welcoming staff. David on reception was great.

Stayed in February 2025

The room definitely needs a facelift. All the surfaces were sticky. The telephone didn’t work. The bathroom needed more shelves in the right places.

The staff were exceptionally helpful.

Stayed in February 2025

Very small bathroom - tired bathroom fittings and decor

Good breakfast

Stayed in February 2025

Our room was noisy, right by a door that banged every time someone came in or went out. The walls and/or ceiling were of a quality that we could hear every word our neighbor said on his phone at 1 am.

Great location, right by a tube station.

Stayed in February 2025

The furniture and decoration in the room is outdated and not really comfortable

Very friendly staff, good selection of food, we loved the fruits and cheese selections

Stayed in February 2025

Very small room

Stayed in December 2024

The room was like a dog box and the draft from the window was bad

Staff were so nice

Stayed in February 2025

The room we stayed in was looking ‘tired’ and could’ve done with a good face lift. The lift was rated to 5 people (300+kg) although it was pretty full with 2 of us and our small luggage bags.

Lovely old building. Modern reception, bar and dining room.

Stayed in February 2025

Missing a hairdryer from the room… bit tricky as I needed one… apparently there should have been one so hopefully it will be sorted shortly…

Location superb, room comfortable & bathroom good… lovely staff…

Stayed in February 2025

Needs a refreshener Everything is very dated - AC, toilet doesn't flush well The shower floor was very dirty from frequent use

Location

Stayed in February 2025

Single room

Breakfast, public space

Stayed in January 2025

We requested a twin room, which was confirmed, but when we arrived our room was made up as a double, we queried this with reception and we were told it would be sorted on two occasions. Eventually we were given separate rooms, which was fine. It was just a shame that this small request wasn't actioned because the rest of our stay was great.

Location, staff were friendly, room was comfortable

Stayed in January 2025

Room.size small Inadequate space to store luggage for long stay Inadequate daily supplies of water bottles and Tea bags

Attention to House keeping Regular and prompt .

Stayed in January 2025

I was overcharged when checking out I didn't realise until I'd left and had to phone when I got home. I think it was a restaurant problem, but I wasn't given an itemised bill printout to check at checkout, which would have revealed the error immediately. The person on the telephone did resolve the matter for me and I was refunded. Despite leaving feedback many times re the lack of decaf tea in the room and restaurant, it is STILL not available and I have to provide my own teabags. Decaf coffee is available, WHY NOT TEA?

It's so convenient for Gloucester Road underground station with good connections to get to King's Cross/ St Pancras and all areas of London . The breakfast is good and the restaurant provides reasonably priced meals from a small menu.

Stayed in January 2025

Tired room although very clean the deco was very tired, sofa arms worn cushions had lost their shape Bathroom also tired , shower over the bath had the typical swing panel which leaked water onto the floor , wash basin had hairline crack , floor tiles although not unstable were loose. Only limited tea and coffee supplied e.g only one breakfast tea bag ( for 2 of us) only 2 milk portions . I’m sure more could be supplied but the start point should be correct. Although through booking . Com I had breakfast included . Twice I was asked to pay for the breakfast (£52 each time) . I didn’t pay for them and the hotel accepted that my stay included breakfast but why ask twice?

Traditional decor restaurants and lower greeting area, the staff were really attentive and very well presented , I particularly liked the restaurant head of house she was brilliant !

Stayed in January 2025

We’ve had some issues with the key of the room, but was handled properly

Close to gloucester station, restaurants and supermarkets.

Stayed in January 2025

The rooms are pretty small and the access to them is like a labyrinth.

Location is good, relatively close to city center. Easy access to metro station.

Stayed in January 2025

We had to walkk a LOT to reach the room its crazy , so many doors and stairs Also nobody helped us with the bags when we entered until the room , no slide on entrance carried our luggage on stairs

It was clean and in a good location

Stayed in January 2025

Only one small lift which seemed strange for the size of the hotel, unless we missed one the other end. Not a huge issue

Location was great, right opposite the station and walking distance to Kensington high street. If you are up for a longer walk still not far to walk to Oxford street, Hyde park, Buckingham palace etc.

Stayed in January 2025

The room was quite cold & heating not very effective

Stayed in January 2025

The location

Stayed in January 2025

The rooms are very very tired. Honestly, it would not cost a lot to refresh the bathrooms. The exposed, corroded pipes behind the toilet are a disgrace. Also the door and desk are scratched so badly.

The location of the property is very good

Stayed in January 2025

Clean and basic

Stayed in January 2025

The location is good but the hotel is feeling tired. Bathroom was dated and no coffee/tea It was ok overall and reasonably priced

Stayed in January 2025