There was black mould around the tap area of the bath and the bottom of the shower screen and on some of the tile grout. It was a shame as it let down an otherwise very good stay. I suspect the bathroom is in need of an upgrade as very dated.

Staff were excellent, lovely breakfast. Very good value for money.

Stayed in April 2025

The bar was quite pricey. £6.40 for a pint of mahou ,which I had paid at most 3.5€ all winter in Spain ....quite a difference. I arrived early as I had to drop my wife at hull hospital for an operation (1300), so I asked if I was too early to check , the lady said it's 1500 to check in but I'll see if the room is ready ... Yes it's ready ...£20 ...I declined and waited till the allotted time . I appreciate if they're going out of their way to get the room ready early , but it was already done 🤷. The beds could do with changing , a bit uncomfortable

The room was very clean and spacious. The staff were very good , all friendly. The breakfast was good with plenty of choice , replenished as soon as any items were low.

Stayed in April 2025

Unfortunately first room assigned was occupied already but sorted quickly.

Bed was comfortable. Lovely view of garden and trees. Quiet location. Staff welcoming.

Stayed in April 2025

The water pressure was awful, the bathroom could do with some tlc, the walls were thin so you can hear everything, loud,

Location and bed was comfortable

Stayed in April 2025

Lift was out of order.

Good location with lots of parking spaces.

Stayed in April 2025

Not very keen on the water taps.

Happy with the hotel location to the hospital.

Stayed in March 2025

Lovely hotel..venue noise unbearable..

Stayed in April 2025

Lifts were not working and had to carry our luggage to 2nd floor

Stayed in March 2025

Cleanliness of swimming pool changing room Working lift Storage space within the room

Request for quiet room fulfilled Good breakfast and swimming pool Friendly staff

Stayed in April 2025

The shower was only luke warm and lacked any pressure

Staff were very friendly and attentive

Stayed in April 2025

Lovely staff and good facilities

Stayed in March 2025

As my dad was in a wheelchair the corridors were very narrow and some doorways I did really struggle to get him through, also I struggled holding the fire doors open to then push him through as well. Think there could be more disability rooms closer to the reception and entrance so not too far to push someone.

The staff were all very friendly and really helpful, the pool and hot tub was amazing ! They organised a really lovely wake for my uncle . The views from the property were gorgeous too!

Stayed in March 2025

Nothing like enough storage place for clothing.

Very good

Stayed in March 2025

A comfortable stay at the Mercure Hull. The bathroom was a little tired & the shower water pressure was very low but otherwise the room was good. Staff were friendly both at reception and in the gym. Great value for money & absolutely fine for what I needed.

Stayed in March 2025

Poor housekeeping in changing rooms swimming pool

Comfortable bed and clean room.

Stayed in March 2025

Good location with easy parking staff are helpful and friendly. Phone in room didn't work during my stay. Towel rail in bathroom hanging off the wall.

Stayed in March 2025

The room was looking a little tired. The paper on the ceiling was peeling slightly and the bathroom is due a makeover but good value for money and clean.

Value for money although we didn't have breakfast at the hotel as it was £17.95 each. Good facilities.

Stayed in March 2025

The cards to open the door were not working great and there was no volume on bbc1 on the TV all other channels there was volume

The breakfast was nice

Stayed in March 2025

I arrived as the evening was darkening, my room was very cold for the first night until I disvcovered the wall switch low down near the radiator blower which was switched off. I felt that this should have been put on by the staff preparing the room it would be helpful to provide an information sheet on things like this including the workings of the shower above the bath so that guests don't have to experiment. Once the heating switch was on the room achieved an acceptable level of heat.

Helpful staff loaned me an extension cord to allow me to use my discplayer for the alking book I use to facilitate sleep. They also helped in relation to taxi booking and facilitating meals in the restaurant.

Stayed in March 2025

Evening meal disgusting, invited friends for dinner and they took one mouthful of a poor pizza and left it. As for the soup I've had thicker water, again it was left after a mouthful. We were not the only ones who were disappointed.will stay again but eat elsewhere.

Everything was great and a fantastic breakfast but the evening meal was inedible.

Stayed in March 2025

Hard beds. Cold jacuzzi

Good location for us Liked Spa

Stayed in March 2025

Bathroom was very dated Bath with shower over and the shower screen didn’t open Not much noise insulation from other rooms Tea tray lacking in variety and no biscuits

Spacious property with leisure facilities

Stayed in February 2025

The pictures online didn’t look like our room atal which was disappointing. Beds were small & uncomfortable. Pillows lumpy. Overall abit run down.

The staff were all super friendly. Especially the lady in the gym/pool area.

Stayed in February 2025

Checking in could be a little bit earlier,,,,

Nice hotel ,, good facilities,, bar ,,restaurant,,pool

Stayed in February 2025