Check in took along time due to issues with hotel IT system. Strange smell in room with could have been aircon system. Cheap pillows were not very comfortable. Main dissatisfaction was not enough staff available during breakfast service, this resulted in long delays for coffee requests and breakfast items consumed by other guests. Buffet European style breakfast was comprehensive but lacked any other cooked options other than boiled eggs which ended up being hard boiled and baked beans.

Good location for Royal Albert Hall, Notting Hill and Kensington. Good quality breakfast. Nice size room and layout.

Stayed in September 2024

price of room

Staff

Stayed in September 2024

We were told on arrival fully booked, despite using booking.com and filling out the form sent directly from the hotel. The gentleman we dealt with was very abrupt and made us feel as though we had caused the issue, not what we were expecting or needing and as a result we ended up with a room that was not what we'd reserved. Staffing levels were lacking, as were some customer skills. Breakfast was nice, but selections were lacking A word of caution to those with nut allergies, the cola the bar stocks is made with kola nut and can trigger a reaction, there is no alternative, such as any of the other brands. My partner has the allergy, and after a small sip, her mouth started to tingle, google consulted after reading the ingredients of the cola, and the culprit was found. The staff were unaware of this possible issue and were shocked to find out. The staff were great and sorted some homemade lemonade, so disaster avoided !!!

The quirkiness of the place and the cleanliness of the room were great, location was good too

Stayed in September 2024

The customer service and lack of support from the staff. Did not like their policy to take more than 48 hours to get back to any kind of customer service request

Very nicely done in decor..

Stayed in August 2024

No internet in room

Bed/ lobby/ new construction

Stayed in July 2024

The checking in system . The galley system. The restaurant and the price of breakfast.

The comfy bed. The proximity to our family's home. The sound proofing.

Stayed in July 2024

Had a lot of issues with key passes

Location

Stayed in August 2024

Very tight space. Bed had jarring angles, regularly banged leg on the corners. Small Room meant little space to mobe around it. Bed was small.

Good location

Stayed in August 2024

Telephone staff was very rude and unhelpful.

Location was good and it’s clean. But quite pricey and not sure it’s worth it.

Stayed in July 2024

as above

The Hotel was cool but our room had several faults The air con would not stay on when we told the staff they said that was normal but what happened was when it reached 19 degrees it switched off completely instead of maintaining 19 so we had to get up in the night to switch it on. The tV would not stay off the first night we had to sleep with the advert for Ruby hotels blaring bright with the volume on all night. They came up the next day and unplugged the Tv

Stayed in July 2024

Location was close to Knotting Hill an all the attractions we wanted to see.

Stayed in July 2024

Rooms are quite small, had a road facing room which was quite noisy and the curtains did not block out the light. Layout of the room which I think has been designed to maximise space but did not like the shower, toilet, sink configuration.

Great decor, location and staff.

Stayed in July 2024

That I was debited before my arrival

The room and location

Stayed in July 2024

Small room. Didn’t like the transparency of the shower room, even with the curtains. Wifi was not working in my room, the sign very weak.

I like the location pretty much. The bed and pillows are comfortable. Breakfast is also ok. Staff was friendly.

Stayed in July 2024

liked the location of the Hotel and the staff were very friendly

Stayed in July 2024

No tea and coffee in the room.

Great location and nice rooms

Stayed in June 2024

No sheets on the beds, only donnas. Too hot

Good location. Good atmosphere

Stayed in June 2024

The thing that they had canceled my reservation without my consent and made a new reservation which was more expensive and didn't have breakfast made my stay at Ruby stressful but the rest, like the cleanness and the hotel vibe was good.

The room view

Stayed in June 2024

The hygiene is average, and the floor is dirty. The new slippers get dirty after one night. Slippers and water are not provided. The service is cold. If you check in on Saturday and it's facing the street, it's likely that you can't sleep well and it's very noisy. There is a chair in the whole house, and there is no refrigerator and minibar.

The location is very good, and it is also very close to the antique market. Notting Hill is beautiful.

Stayed in June 2024

"Lean luxury" is not a luxury. That's just an industry excuse for demanding $ with bare minimum facility + service.

The common area was great for working. A lot of electrical outlets and comtortable tables chairs.

Stayed in April 2024

The water in the sink in my room 408 was plumbed incorrectly. The tap had to be on hot for cold water and on cold for hot water which is dangerous. The light in the toilet didn’t work.

Very clean and well thought out with facilities and set out.

Stayed in June 2024

My main issue is the lack of services in the room. Having to leave the room to make a drink in the morning meant having to get dressed as there are no robes and then there was only instant coffee provided. If you are made to share drink making facilities surely you can afford to provide a coffee machine! Also the air con is very noisy at night and the staff’s attitude is poor - we were celebrating our wedding anniversary and they couldn’t have been less interested in making our stay memorable.

Location and view

Stayed in May 2024

Shared facilities like Iron were regularly not avaliable (i.e someone had taken them to their room). Room smelt very bad Decore was dull and cheap

Breakfast and location were good

Stayed in May 2024

Room was small. Difficult to unpack and store belongings. Rooms lack charm.

Location was excellent!

Stayed in May 2024

The “hipster” vibe, I see no point in not having a frigobar to keep the water cool but having a Marshall guitar amplifier… Also, I didn’t particularly like the cheeky attempt to ask to give up the cleaning of the room in exchange for a drink, all labeled as a “green” initiative, while this sounded to me more like a cost saving exercise (don’t take me wrong, I’m all in for limiting the needless change of towels, but not cleaning the room has nothing to do with green in my modest opinion).

Good value for money, new, comfortable clean and on a good location. Lean check out procedure. Reasonably friendly staff.

Stayed in May 2024