Room got very hot at night and it took some time to figure out how to stop the heater. Not a massive problem

Clean and tidy, helpful staff. Great location as it was close to the Hammersmith apollo and easy to get to from the London underground

Stayed in April 2024

The room is a little small, but we knew that going in!

The room we stayed in was quite small but cosy! The hotel provided free breakfast that was delivered straight to our door which was a nice touch. The staff are super friendly and helpful. The hotel is located over two buildings in Hammersmith, only a short underground journey from central London.

Stayed in February 2024

Could do with extra pillow, 2 pillows for a double bed.I know I could ask if i needed one. No fridge in room Catering staff not approachable,they just deliver breakfast ,no interaction No lounge,sometimes you wish to get out of the room

Azim the young man in Reception very professional and friendly. Always helpful with a smile. I was upgraded to a bigger room. Neat and newly refurbished Bed comfortable Shower excellent water flow Quiet,had a very good night sleeep

Stayed in April 2024

We were given a room you access through the non reception/lobby door. There is no elevator if you’re places in one of those rooms so make sure to flag if that doesn’t suit you. Also the breakfast was not the best (bag delivered with yogurt a fruit and packaged pastry) but was actually great for early check out to bring to the airport !!

Super close to Hammersmith station and on a high street so a lot of convenient shops, restaurants at your disposal Clean and our bathroom had a heated floor which was a pleasant surprise

Stayed in January 2024

Breakfast being delivered to the room. Not what I would normally have.

Staff were very welcoming and friendly. Room upgrade to accessible room.

Stayed in April 2024

All was fine

The hotel was perfect location to show 5 minutes walk away with everything from fast food to nice restraints and pubs as well as shops if forgotten anything the breakfast is fine if you’re into continental but still good room was spacious and clean enough for one night staff friendly and helpful no noise from outside all in all a good place to stay if you want a bed for the night and not looking for a luxury experience

Stayed in March 2024

Nil

Friendly staff

Stayed in January 2024

No lift

Room was clean and comfortable. Bed was small but used to a king size. Still slept well. Bathroom modern and very clean. Only criticism there was ALOT of step up to 3rd floor. And no lift. Breakfast was fresh pastries, yoghurt fruit cereal bar and orange juice. All good.

Stayed in March 2024

Too many stairs to room 321

Location close to my work location plenty of shops pubs and restaurants nearby

Stayed in March 2024

I liked most things about the accommodation. When I stayed (I stayed twice in March) the lift was not working and was going to be replaced at some point I was told - but I don’t know when. The staff member on reception helped me with my bags up and down stairs though at the start/end of my stay so this wasn’t a problem for me. The second stay I had I was able to check in early (which was great) and I was allocated the disabled access room. It was nice to have extra space although things like a no step threshold on the shower made for messier washing situations. Splashed water around a lot - even though I was trying to be careful. The main issue with this room was that I found it hard to get the temperature right - it was hot/stuffy and hard to open a window to get in fresh air. I didn’t have this issue in the first room I stayed in. It was hard to lift the sash windows (superhuman strength needed) and they slid back closed quickly - I had to find something to wedge in the opening to prevent it closing.

The location was close to the underground and on a reasonably busy road - so it felt safe walking to/from it after evenings out. The staff were lovely. The room was clean comfortable and quiet. They delivered a nice breakfast box every morning.

Stayed in March 2024

Nothlng

All good

Stayed in March 2024

The lift didn't work so we had to hack up 4 flights of stairs with luggage. The breakfast was delivered to the room and it was ok, orange juice, pastries, banana, yoghurt and cereal bar. Nothing special. The toilet was running water all night which was very noisy and kept us awake.

The room was very modern and comfortable. Bed was comfortably. The guy on reception was very nice and helpful.

Stayed in March 2024

The pillows weren’t the best and not many TV channels to choose from.

The location was great. The room was clean and nicely presented.

Stayed in March 2024

Lack of variety of the breakfasts.

Location is very good, 5 minute walk to Hammersmith station so easy access to Underground and bus. Area with some restaurants and supermarkets. Nice staff. Small room but with all that we needed.

Stayed in March 2024

Very basic but clean

Very clean, the chap when we arrived on Friday 22/03/24 was very friendly and helpful

Stayed in March 2024

Room was very small as was bathroom. Breakfast was a small continental type breakfast served in a box to the room

Central location, helpful and pleasant staff

Stayed in March 2024

Nothing

Excellent location for events at Apollo Nice room and good breakfast Fresh croissants- not plastic wrapped

Stayed in March 2024

The stairs

Friendly staff, clean and comfy room

Stayed in March 2024

3 flights of stairs with no lift made it difficult as I'm 1 wk post op!!

Offered a free upgrade when we checked in

Stayed in March 2024

All the staff are kind, specially aranit thank you for accommodating us even if we arrive 2 hrs early in your check in time..Thank you everyone

Stayed in March 2024

No lifts. Unfortunately.

The guy on reception was wonderful. On arrival. So professional and so friendly. Best check in experience in a long time. Hotel is really well finished. Spotless. Modern. New. Really pleasurable to stay in. Loved it. One of the best hotels in the immediate hammersmith area.

Stayed in March 2024

I’d skip the breakfast and grab something in the nearby cafes

Staff are great and very comfy room

Stayed in March 2024

The lifts weren't working so we had to carry our heavy luggage down a flight of stairs. This was inconvenient. I also struggled to open the windows, which I wanted to do for fresh air but I found it impossible to open.

Room was nice and clean. Location was good too, it's close to the mall and Tube station in Hammersmith. Breakfast was okay, nothing special, the drinks and yogurts were okayish but if given to me again I would rather not ask for it.

Stayed in March 2024

The room was fine apart from bottom of bed to wall very close and not enough space to walk around it comfortably. Kept knocking into tv on wall.

Good location for Eventim Apollo. Underfloor heating in bathroom was nice. Friendly reception staff.

Stayed in March 2024

I wasn't too keen on the breakfast

In excellent location for where we wanted to go

Stayed in March 2024