Nothing

Location perfect for a fishing trip on the Tyne

Stayed in September 2024

The staff in the restaurant were unwelcoming and unhelpful. They had to be cajoled by the hotel manager into providing food for our evening meal even though we had booked a table. That made us feel like second class citizens even though we were resident guests with nowhere else to eat that evening. Luckily the manager sorted out the situation for us.

Lovely location and pretty riverside gardens

Stayed in June 2024

Needs a bit of a face lift

Breakfast and evening meal very good. Staff very good

Stayed in September 2024

We were asked to prove out green credentials by not having our room cleaned! I don't mind not having my sheets or towels changed but I would like someone to make the bed, clean the bathroom and replenish tea and coffee.

Great location and convenient for visiting. Restaurant food was good.

Stayed in September 2024

Nothing to dislike

Very close to the Hadrians wall path - a great location. Beautiful setting. Clean and tidy. Dog friendly

Stayed in September 2024

It was a little awkward to carry luggage to the room, as there are no lifts but lots of corridors and fire doors. However, this is inevitable in a hotel of this age and is part of its charm.

Location and views. Staff were generally pleasant and helpful, some very much so. Rooms were clean with good views and enough space, although the bathroom was slightly cramped. Food was good and plentiful.

Stayed in September 2024

Breakfast buffet not always stocked up on things like eggs etc. I like a good supply of tea with my breakfast, which was difficult to get when only a small teacup and teabag were offered rather then a pot, or a reasonably sized mug, which appeared to be a perk only for a coach trip who were staying at the same time. Difficult to reserve table for dinner at a time we preferred, apparently because of said coach party. Long wait for service at dinner for the same reason. Room not attended to although sign was up, so had to find items to top up hospitality tray elsewhere.

Lovely breakfast, location next to the river second to none and absolutely spectacular. Surrounded by beautiful gardens. Lovely, warm pool and gym. Pleasant and helpful staff. Nothing too much trouble.

Stayed in August 2024

The pool and jacuzzi could do with a little TLC , didn't mean you couldn't use the facility. The changing rooms could do with a full refurb

The staff is very friendly and the room was spacious and clean.

Stayed in September 2024

Was a bit of a maze to get to and some rooms were in need of an upgrade

Fabulous location, lovely restaurant and bar. Great staff. We booked two rooms, one had been updated and was lovely even if it was a bit of a maze to get to. The second was tired and in need of an update . However because of location, staff and restaurant would definitely stay again

Stayed in September 2024

Room was a little bit warm .

Lovely garden, good food.

Stayed in September 2024

A plumbing fitting was lose. Otherwise everything was really good.

Very convenient to the Hadrians Wall Trail. Booking in was very efficient.

Stayed in August 2024

Parts of hotel a little tired.

Great location, comfortable room, pleasant food in restaurant.

Stayed in September 2024

My room was below the standard of the communal areas. Paint had peeled off the radiator. Door trim and baseboards needed repair. The furniture in tge room-desk, table, wardrobe were more typical of a much cheaper hotel. And there was a large cobweb across the bathroom doorway. The radiator didn’t seem to come on either. No shower gel or shampoo, which I would expect in a hotel of it’s ambitions

The communal areas of the hotel are done up very nicely - the lounges, the bar, reception. Breakfast was good

Stayed in September 2024

No drying room which was disappointing as on a major walking route.

Location and setting Food good

Stayed in September 2024

Only there for 1 night so could not sample all the facilities.

Good breakfast-comfy bedroom-proper lounges and beautiful location

Stayed in September 2024

In the bathroom no hanging facility no way could you dry your towels, On check out nobody at the desk to give key in ,

Stayed in September 2024

Waiting staff not very attentive my was over cooked and tough. Bedroom and bathroom needed attention.

Location

Stayed in September 2024

Standard rooms small but nice decor and furnishings. Shower only a trickle. Very poor water pressure. Warm pool and good jacuzzi but changing rooms scruffy. Need a refit. No towels in spa area. Had to go all the way to main reception where I was given towels. Evening meals both nights were excellent but breakfasts poor. Overcooked hot food on buffet. Coffee machine woefully inadequate and impossible not to burn toast.

Location superb overlooking river North Tyne. Dining room / bar area beautiful and overlooked well kept gardens then the river. Staff in bar dining room excellent.

Stayed in September 2024

The bathroom was spacious but the shower was very small and cramped. The toilet was very slow to refill after flushing.

Beautiful location, lovely view from the dining room

Stayed in September 2024

The bathrooms in particular are quite tired, and in general the hotel feels in need of some updating.

The staff absolutely make this hotel. During my stay the reception staff and restaurant staff were so chatty, friendly and welcoming. As someone travelling alone, this makes me feel very safe. The location was also absolutely beautiful and I enjoyed sitting in the garden looking at the river.

Stayed in September 2024

The evening meals could be more varied and delivered warmer. Our superior twin room was a bit cold and it took many minutes (we were advised 10) to get any warm water.

Excellent staff in a hotel with a perfect setting alongside the North Tyne river. The breakfasts were good .

Stayed in September 2024

Miserable lady on checking out, totally ignored me. Cold fried eggs at the breakfast buffet. Dinner menu a bit pricy for the portion delivered

Good location for Hadrians Wall. Friendly bar and restaurant staff

Stayed in September 2024

The reception was very friendly and helpful, making us and our little dog most welcome.

Stayed in September 2024

Decoration in room a bit tired - but it's the end of the season and there was nothing that a fresh lick of paint won't cure over the quiet season.

Beautiful location, and quiet peaceful room. Food excellent (dinner and breakfast) and very friendly, obliging staff - even lent us an OS map to help our walking! The riverside garden is beautiful - a great spot for a cuppa, and the walking in the area is good.

Stayed in August 2024

In leisure facility, sauna and steam room were both out of action. Evening meal menu wasn't very clear, I asked waiter what meal was but when it came out it wasn't as described or ordered

Food was delicious for most meals, except Saturday morning, it was so busy and we found big spider's web above servery. Staff were fantastic, nothing was too much trouble.

Stayed in August 2024