This is my second stay, I was much less impressed compared to the previous stay. This time we had a family room so a double and bunk beds. Room had a bad view and needed TLC e.g. rust, dirty walls, bunk bed was not sturdy! and small room. No bath either this time, just a shower. Breakfast was ok. My boy was a little upset as if you book via booking.com you don’t get a build a bear; which he saw other kids get. The toy and book area needs updating as missing parts so unable to actually use the chess etc.

Pool and sauna, I’d recommend going later in the evening as it’s quieter. Like the reception area, plenty of comfy sofas and a nice little touch of the staff putting out cookies and milk for the kids; my boy loved that. Beds were comfy. Staff were all lovely. Great location.

Stayed in April 2024

I could not fault anything!

The hotel location was excellent. Stunning views over Fistral beach. The food in the hotel restaurant was delicious! Great facilities for the kids when the weather wasn't so good. The staff were all super friendly and attentive.

Stayed in April 2024

Noisy unsupervised children. Play area next to restaurant was very distracting

Nice breakfast Restaurant over priced

Stayed in April 2024

This is a 3 star hotel at most. I think the hotel itself could do a lot better with what they’ve got. Where do I start… Awful full English breakfast, our dog ended up having it all. If you have a dog and have breakfast in the reception area NOBODY comes to ask you what you want for breakfast. We had to get up and look for someone every time we needed cutlery, coffee. Etc. The avocado on toast was also a joke, it was the smallest bit of bread I’ve ever had. Coffees were also paid extra, another joke!!! And the worse is that they charge £25 per person for this lol. We were aware it is not an adults only hotel but if we had known there would be so many families and kids running around we wouldn’t have stayed here. We couldn’t even use the pool area because it was full of screaming kids everywhere. It was meant to be a relaxing holiday for us and was not relaxing at all. We stayed for 3 nights and couldn’t sleep well for 2 of them because above us there was a family who were up at 4 in the morning and made SO much noise it kept us up all night/morning. We were moved to a different room only to find it was not under these people but next to them!!! Complete joke. The building is old and all floors are squeaky. Charging £15 extra per night for a dog was also not acceptable. We were expecting so much more of this hotel and was mostly a disappointment. The bar was meant to be adults only and that’s the one place where we were looking to spend most of the time inside the hotel (as a couple) to then find there were families in there. Don’t know why they were not informed by the bar staff they couldn’t be there. Also, drinks took AGES, not enough bar staff and nobody looking after the fire which is definitely the main attraction in there. Wouldn’t go back

The bar and restaurant were nice. The family room was spacious. Good location

Stayed in April 2024

Just a shame the parking is limited

Good location Very Child friendly The Staff were all very helpful

Stayed in April 2024

The heating was either very hot or cold. The walls are so thin I could hear the man next door snoring. I think it's silly they take a 50 pound deposit from you, even though its already quite pricy. Which I still haven't had back. The signal was hit or miss. The food was very expensive. The sauna wasn't working correctly, the jacuzzi is tiny for the size of the hotel and the swimming pool could do with a little clean.

The view from the front of the hotel is great. Right next to a huge beach. The swimming facilities are open till 9pm so you have alot of time to enjoy a swim or jacuzzi. The bed was huge.

Stayed in March 2024

Everything was incredible from start to finish!!! The staff, the amenities, the hotel, the activities, the food!!!

Stayed in March 2024

Food, service at the restaurant. Was my second time there, i loved it for the first time and i invited a group of 16. But this time disappointed. Food was not good at all apart from wine and deserts. Steak was tasteless, duck salad was really bad . We paid a bill of 800 pound for the dinner, We should have been more happy from that visit. I use to love the place but not anymore... to go to the swimmig poole we waited 30 min becouse was busy, when we went there just 4 guys. Anyway they could do better.

Swimming poole, and facilities.

Stayed in March 2024

Breakfast was poor - fruit bowls were empty, pastry trays were empty. Had a long wait for them to be replenished. Swimming pool extremely small for amount of people at hotel esp with lots of young children.

Good location.

Stayed in March 2024

There isn’t anything to dislike about the hotel

The hotel was amazing and the staff went above and beyond to make us feel welcome and were very accommodating. The location was perfect as we were able to have breakfast and lunch with a sea view. The facilities at the hotel were excellent and we are going to book again to bring our children as there was lots for them to do.

Stayed in March 2024

Parking is a little restricted.

Location, friendly staff, comfortable bed, Cove restaurant

Stayed in March 2024

Beautiful location, beautiful views, hotel staff were amazing and so professional and welcoming. The whole entire stay was just amazing. Thank you. The pool and leisure facilities and the restaurant was great.

Stayed in March 2024

Being next door to a barking dog wasn’t the best but obviously understanding that people take dogs away , but think they should keep dogs and family’s on a separate floor maybe

What I liked is how everything you needed was in the hotel and you really didn’t need to move or leave unless you wanted a sea swim or costal walk

Stayed in March 2024

Breakfast team and breakfast was absolutely substandard. Very poor

We have stayed at your hotel quite a few times we love it

Stayed in March 2024

Toilet smelt a little sewagy

Clean modern, fresh,

Stayed in March 2024

There was nothing we disliked

Everything

Stayed in March 2024

- Wasn’t very clean. - Bed was small and uncomfortable. - Rooms are too hot. - The rooms are small and nothing like the advertisement. - The rooms need more love. - The view of the mouldy roof really wasn’t very appealing. - Felt like a hotel that was nice when it was first built but is now lacking love, care and attention. - Completely overpriced for what it is. I paid a lot of money to stay here and was so utterly disappointed. - £50 damage deposit - I have never heard of such a thing in any hotel I have stayed in. Utterly absurd and definitely a ploy to make you spend more money in the hotel.

The hotel has an excellent location, right by the beach and a short walk to town. The cocktail bar is really nice and brilliantly decorated.

Stayed in March 2024

N/a

Room was stunning two balconies lots of room perfect view

Stayed in March 2024

N/a

Excellent facilities, great location and every member of staff is so nice, polite and friendly.

Stayed in March 2024

Wow is all i can say, excellent stay, Location, facilities, room everything was amazing we will 100% be booking again!

Stayed in March 2024

We didn't have breakfast but the location was perfect.

Stayed in March 2024

The steps is the one & only negative.

The Only Bad thing was the steps going in. Once inside it got better & better. Booking in was easy, lovely staff. The room was outstanding. View / Balcony Amazing! Then dinner... Superb. Pool... Spectacular, especially as I had it to myself a couple of times. Brilliant breakfasts. All staff really helpful & friendly. Definitely coming again. Thank You All

Stayed in March 2024

At breakfast there was nearly every table full of dirty plates and cutlery and was slow to fill up all the continental stuff meaning waits of 10 mins for toast while breakfast was going cold and as our son is a very fussy eater he had to wait over 20 minutes for the pastries to be re filled. Drinks menus are wrong and guiness is from a can not surge, also items appear wrong on billing but not a biggy

Great management and really child friendly.

Stayed in March 2024

Nil

Fantastic stay. The staff were friendly and went out of their way to make our stay pleasant. Fantastic facilities for kids including indoor play area right next to bar/dining area.

Stayed in March 2024

Very dated , not clean , staff polite but not trained and professional , food in the restaurant poor quality, breakfast very disappointing, rooms dirty and not maintained properly, bathroom outdated and dirty, common areas dirty and not maintained well, swimming pool dirty, jacuzzi extremely small and dirty

Location only

Stayed in March 2024