Cocktail bar was great, Breakfast very nice Staff lovely

Stayed in November 2023

They don't have a piano

Everything

Stayed in October 2023

The food in the hotel was disappointing. However, there are 2 other hotels with good restaurants an easy walk away. Location-wise this is quite a long way from the centre of town but a pleasant 30 minute walk if you are happy to do this.

Excellent family hotel. Very welcoming and our family room was the perfect size, comfortable and modern. The pool area was excellent, the pool tables and soft play an added bonus. Pleasant lounge and dining room areas and being able to access the surf hire shop from the hotel was great! The staff, particularly Callista on front of house were friendly and extremely helpful. The location next to the beach is lovely.

Stayed in October 2023

The breakfast was extremely and unnecessarily expensive . I travel a lot and this is one of the most expensive breakfast I have come across. We ate breakfast once in the hotel which was good but nothing special for the price and so we went out for breakfast and had it locally other days and found great places. The pool area was lovely however the pool water was colder than expected for an indoor pool. Cornwall has a huge love for dogs from what we could see as they are allowed in restaurants, pubs , shops etc., . We love dogs ourselves however they were everywhere and loads staying in the hotel , not a deal breaker for us as they all were very well behaved but not everyone's cup of tea!

The hotel was fantastic! It worked wonderfully for us in terms of facilities, location etc., Everything was very easy. The staff where extremely nice and very helpful. The hotel was very clean and bedrooms where very nice. We had a lovely sea view. Dinner was lovely , we ate at the hotel restaurant twice. The cinema was excellent bonus for the kids and the milk and cookies in the evening where a wonderful touch of detail for the kids. We will definitely be back as a family but would like to see a few things just looked at i.e. breakfast very expensive.

Stayed in November 2023

The exceptional staff/waiters in the hotel's restaurant made our stay even better than planned. Lauren's recommendations on nearby sites and the lovely Amy's welcoming smile made our trip to Newquay one to remember.

Stayed in November 2023

Everything, the view, the cosiness, the staff, the pool, the movie night

Stayed in November 2023

Was informed that kids stay for free but one has to pay extra to have a travel cot!

Stayed in October 2023

Lack of hot water for shower in the morning. Cinema smells strongly of damp. Parking facilities.

Good size room. Kids loved soft play, cinema and swimming. Good food and friendly resteraunt staff. Perfect location.

Stayed in November 2023

Common areas restaurant bar close to kids play area so little noisy

Lovely little details like shortbread in room

Stayed in November 2023

Food wasn't great

Pool, location, staff

Stayed in October 2023

- reception area were allowed dogs in. However I witnessed one of the guests let his dog jump on the sofas where people sat and staff allowed this. Put me off sitting on the furniture then. Maybe provide throws? There were also a couple of occasions we could smell the horrible doggy smell too in reception. - if you had a dog, you were allowed to eat in the reception area. If you didn’t have a dog, you weren’t allowed to eat there. The reason given to us for this: because dogs aren’t allowed in the restaurant so those with dogs are allowed to eat in reception. Very stupid and petty rule as staff refused to let us eat in the chilled out comfy part of the hotel because we had no dog, all while another dog owner was there being served food.

- little touches for children in the room. - facilities for children. These had really been thought through. - decor was lovely. - the pool. - staff were really lovely, friendly and helpful. - rooms, areas in the hotel were spacious. - right next to the beach.

Stayed in November 2023

Mattress felt a bit tired lol...few niggling bits with the cleanliness... long walk to anything else...

We had a great meal, front of staff were great and got us a table nice and early. Good cocktails. Fantastic pool/sauna... well appreciated after a couple of weeks work. Amazing view

Stayed in October 2023

Breakfast and drinks a bit expensive, £25 a head for breakfast; we ate elsewhere and it cost £25 for two meals, coffee and a frappe. Bedroom doors were very loud closers, they slammed shut loudly and were being slammed all evening and early in the morning so not very restful. It was the start of half term so kids were just hooning up and down the corridor and the pool was rammed. The spa was pretty small and looked quite grey with the amount of people that were in and out. Not dealbreakers but just be aware if you want peace and quiet you might want the sister hotel that’s adults only.

They had thought of everything, nice toiletries, teas, biscuits, bathrobes, slippers. It’s worth upgrading to a seaview room as the vista is amazing. Very family friendly with a pool, jacuzzi, sauna, pool tables, kids play areas and an actual cinema room which I’d never seen before in a hotel. Food in the restaurant was vey nice too. Good value for the rooms.

Stayed in October 2023

facilities need updating! The snooker cue tips were broken or absent, the jacuzzi was full of young kids and it smelt ! Complete put off.. Food was mediocre.tuna was overdone and hard, over priced for what is was.

Overall room was comfortable, clean and cozie. Breakfast was the high light of my stay can't fault it..the location stunning !!

Stayed in October 2023

Breakfast was lovely, and all the front desk staff were wonderful, friendly and so helpful. The pool was such a bonus. An incredibly child friendly hotel with lots of little touches that made our stay really special.

Stayed in October 2023

Very clean

Location

Stayed in October 2023

Rooms were on the small side and the walls were paper thin. Could hear people speaking in the next room. Didn’t bother us for the price and location.

Fantastic location, we had lovely food and cocktails at the restaurant. All round lovely experience.

Stayed in September 2023

Breakfast was really expensive and not that nice

Location was fabulous, rooms were clean and the view was great

Stayed in September 2023

Nothing

Everything

Stayed in July 2023

Swimming pool and close to fistral beach

Stayed in September 2023

Nothing I didn’t like, but this is definitely a hotel for family with children! if your a couple without children might be worth looking at there sister hotel

Hotel that caters for the whole family, was very clean staff were very friendly and the location is fantastic.

Stayed in October 2023

Parking is not included, there is a high charge to pay if you use the on site parking which i think should be included in the price for residents.

Location was great

Stayed in September 2023

Nil

Near to beach

Stayed in October 2023

We did not have breakfast as we thought £25 for breakfast was excessive that would be £50 a couple

The room was very nice and comfortable. The dinner in the restaurant was excellent good quality produce and cooking.

Stayed in October 2023

Breakfast was disappointing, very expensive for a very basic breakfast. No pastries, toast or orange juice even left at 10 on Sunday. The breakfast main is also basic. Having paid £25 each we expected a lot better.

Nice hotel with great families facilities. Good staff. Location at beach but can still reach town easy (20 min walk) by foot or taxi.

Stayed in October 2023