Reviews of The Lugger Inn
The Lugger Inn The Quay, Polruan, PL23 1PA, United Kingdom
#2 of 5 hotels in Polruan
Guests' ChoiceReview score
Based on 127 hotel reviews
8.8Score breakdown
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Cleanliness
9.3
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Comfort
9.4
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Location
9.5
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Facilities
9.0
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Staff
9.4
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Value for money
9.1
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Reviewed: 21 September 2023
Eleanor
United Kingdom6 reviews6.0“Lovely room, a little noisy”- • Leisure trip
- • People with friends
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
There was a lot of noise from the pub below until around 1am. There were used coffee pods in our room which were a little mouldy. (We were offered coffee from the bar when we mentioned this.)
The room was lovely, very comfortable, and the staff were helpful.
Stayed in September 2023
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Reviewed: 18 September 2023
Richard
United Kingdom1 review1.0“Needs improving greatly”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
Not a good standard
Breakfast very poor
Stayed in September 2023
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Reviewed: 31 August 2023
Kirsty
United Kingdom14 reviews2 helpful votes7.0Good- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
The access to the rooms are not great as you have to go up quite a few steps and down the lane to get to your room. It was ok for us as we are quite young still but I wouldn't recommend it for anyone a bit older. The meal I had wasn't very good I had to send it back as the chicken was hard. We weren't very happy as it was our anniversary meal, my husbands meal was good but sadly he had almost eaten his before I got my replacement meal. The staff were nice but all seemed a bit stressed out. When we went back to our room there was quite a lot of noise outside and downstairs coming from the pub below, this was after 12 aswell but it did all go quiet after a while. The parking is quite limited also. We probably wouldn't stay here again sadly based on these things.
The room was very clean and the beds were comfortable. The location was good, although not a lot to do in Polruan but if you want a quiet time away it's ideal.
Stayed in August 2023
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Reviewed: 20 August 2023
Denise
United Kingdom6 reviews7.0Good- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
Comfortable rooms, friendly staff
Stayed in August 2023
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Reviewed: 20 August 2023
Janet
United Kingdom2 reviews7.0Good- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
The room was not cleaned properly. Old coffee pods left in machine and no extra pods etc.
The veiw was lovely from the room and we were made to feel very welcome
Stayed in July 2023
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Reviewed: 6 August 2023
Kevin
Greece44 reviews1 helpful vote7.0Good- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted via mobile
The room was very small with nowhere to sit and the pub was closed during normal hours so.no lounge area to.relax out of hours. I think £15 fot breakfast is a rip.off if you normally just want something light like toast or muesli. . .
The location.
Stayed in August 2023
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Reviewed: 29 July 2023
Ray
United Kingdom3 reviews7.0“Accommodation was good. Food was average.”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 7 nights
- • Submitted via mobile
The room was not cleaned on a daily basis, it was only cleaned 3 times during a 7 night stay. I was told they didn't have a cleaner, however the rooms that had to be cleaned ready for the next guests were done!
The breakfast was an additional cost so we didn't have it.
Stayed in July 2023
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Reviewed: 26 July 2023
David
United Kingdom5 reviews6.0“A nice stay, with good food, location and accommodation - marred by extremely poor customer service”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
Warm welcome on arrival, although the lady at the bar made us wait while she dealt with a delivery note before she deigned to book us in and show us to our room. We also heard her answering other guests enquiries about ferry times 'I've only just moved here myself, so I haven't got a bl**dy clue'. After being shown to our room, we returned to the bar via the upstairs stairway which we were shown and were literally 'barked' at Basil Fawlty style by the barman -'Are you guests?' - Well actually yes we are - we are coming down from the upstairs bedrooms which should have given him a clue. This was answered by an aggressive 'Well, haven't you been told about the other access to the bar?' Actually no, and you have put an unwelcoming dampener on our evening. In the morning, the same staff member busied himself with jobs around the pub (like lighting candles) whilst we sat waiting at our table and we had to ask if it was at all possible to get a coffee and a view of the breakfast menu. He seemed to have no idea that we might want breakfast and no idea if breakfast was included in the price - he told us it was - then came back and informed us it wasn't. He appeared extremely overworked and although I empathised with him as he appeared to be doing everything, his abrupt manner because he was stressed really didn't make our stay here relaxing.
The room was very clean and comfortable. The location lovely. The evening meal very good.
Stayed in June 2023
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Reviewed: 12 June 2023
Helen
United Kingdom6 reviews2 helpful votes1.0“AVOID IF YOU LIKE SLEEP AND BEING RESPECTED!!!”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
From 11 pm, when the many bar notices said it closed, the staff and manager and a few locals stayed up until 115am shouting and singing and stomping about in the bar below. In and out to smoke shouting in the streets singing nonsense.
The room was gorgeous, well decorated clean and modern. The staff were polite and helpful during business hours.
Stayed in June 2023
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Reviewed: 2 September 2023
Anonymous
United Kingdom1 review10Exceptional- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 4 nights
- • Submitted via mobile
Very modern room with a great atmosphere in the pub. Very friendly staff and good food. Great value all round
Stayed in August 2023
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Reviewed: 1 May 2025
Gary
United Kingdom23 reviews1 helpful vote9.0Superb- • Leisure trip
- • Solo traveller
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in April 2025
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Reviewed: 16 March 2025
Lucy
United Kingdom6 reviews10Exceptional- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in February 2025
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Reviewed: 24 February 2025
Juliet
Guernsey5 reviews9.0Superb- • Business trip
- • Group
- • Deluxe King Room
- • Stayed 1 night
There are no comments available for this review
Stayed in February 2025
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Reviewed: 5 January 2025
Emma
United Kingdom2 reviews8.0Very good- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in January 2025
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Reviewed: 22 December 2024
Jayne
United Kingdom3 reviews1 helpful vote10Exceptional- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in December 2024
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Reviewed: 18 October 2024
Michael
United States11 reviews8.0Very good- • Leisure trip
- • Group
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in September 2024
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Reviewed: 10 September 2024
Tracey
United Kingdom10 reviews8.0Very good- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in July 2024
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Reviewed: 4 September 2024
Anne
United Kingdom16 reviews9.0Superb- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in August 2024
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Reviewed: 23 August 2024
Charlemagne
Australia44 reviews5 helpful votes9.0Superb- • Leisure trip
- • Solo traveller
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in August 2024
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Reviewed: 1 August 2024
Charlotte
United Kingdom6 reviews9.0Superb- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in July 2024
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Reviewed: 28 July 2024
Yoshi
United Kingdom22 reviews1 helpful vote8.0Very good- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in July 2024
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Reviewed: 12 July 2024
Alexander
United Kingdom3 reviews10Exceptional- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 2 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in July 2024
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Reviewed: 11 July 2024
Andrew
United Kingdom15 reviews10Exceptional- • Leisure trip
- • Solo traveller
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in July 2024
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Reviewed: 8 July 2024
Matthew
United Kingdom8 reviews9.0Superb- • Leisure trip
- • Solo traveller
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in July 2024
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Reviewed: 30 June 2024
Trevor
United Kingdom24 reviews2 helpful votes9.0Superb- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in June 2024
