The rooms can use some renovations, our room was smelling of mould and that made my night a bit uncomfortable. But generally the room wasn’t bad but definitely needs some improvement (refurbishment).

The breakfast and the food in general is really excellent. Keep up the good work. If I had to come back, it would mainly be for the food. The staff are super lovely, helpful and courteous.

Stayed in November 2022

room very noisy from stairs and room above. very tired rooms, broken items not fixed. not clean. very pricey for what it was

location

Stayed in October 2022

Very little, radiator covers were loose, but that is arguably being picky!

Great, friendly professional staff, extremely welcoming.

Stayed in October 2022

Rooms quite dated, bathroom grubby. Lots of noise from others walking up stairs and above room.

Friendly staff, early check in, location to venue. Breakfast included and lots of choice.

Stayed in October 2022

The room was cold, beds were really uncomfortable and the showers didn’t drain properly, room was very run down and noisy from the room Behind and above

Staff were very friendly and dinner was lovely

Stayed in October 2022

The bed was incredibly uncomfortable and resulted in only about 3 hours sleep when I gave up and turned 180 degrees so my head was at the foot of the bed. Definitely needs flipping. Also the WiFi didn't work in my room and it was not possible to resolve it which was disappointing

Staff were brilliant and friendly and welcoming. Food was lovely. Had dinner there as well as breakfast and the use of local produce was evident in the quality and flavour.

Stayed in August 2022

The TV didn’t work had to get it changed , no fridge to keep things cold , not enough ice available , no cold water in the shower couldn’t stand under it at all to hot. No continental breakfast available. with the hot weather no fan available went and bought our own. cleaning the room was not cleaned daily in fact not at all only put fresh towels and never removed the old ones.

location was good , the two young ladies were fantastic always able to help.

Stayed in August 2022

We were located in Room 9 which was nice however you could hear every movement from the upstairs rooms and conversations and people using the staircase which was very noisy

Stayed in August 2022

wifi didn’t work during stay

dog friendly

Stayed in August 2022

rundown. toilet in room didn’t flush. squeaking doors. wifi didn’t work. food so-so

location

Stayed in August 2022

You could only get internet access if you were in the restaurant. No internet in the room

The room was fine. The food was just ok

Stayed in July 2022

Food wasn't up to much at dinner or breakfast , could have been better. Bathroom tap nearly fell off as very loose Obviously should have been repaired beforehand. No separate shower cubicle only attached to the bath.

Old Hotel with nice features

Stayed in July 2022

booked early checkin so as the groom I could get read before the wedding. room was not cleaned at all and was given keys. when I said something they tried to stop me checking in. I managed to get a clean towel and shower then head off for the day. room above was banging about until gone 1am

it was close to the wedding venue and really the only one Available

Stayed in July 2022

Room wasn't clean, smelt musty and noise from patron above sounded like he was about to come through the ceiling. Not very welcoming. Lack of choice for breakfast, only cooked.

One member of staff was friendly and helpful. Nice location near to Chilham.

Stayed in July 2022

Needed an armchair. Bathroom handle/lock needed attention.

Perhaps I should have noticed when booking as breakfast wasn't incluced for Booking.com guests (it was for those who booked direct). It was also started too late (8am) and pricing didn't look competitive.

Stayed in July 2022

Never got wifi working in room despite repeated requests for help. No cerials or yoghurt for breakfast. Room was only cleaned on request.

Excellent choice of cooked english breakfast dishes. Cozy old inn situated in idyllic village. Very nice room.

Stayed in July 2022

Was told that we could check in at 4pm, when we arrived after a long drive plus 2 dogs , we were informed that the room was in the process of being cleaned. We decided to walk the dogs, have a drink hoping that the room would be ready. Went up to the room an hour later and it was still being sorted out. We were due to go back out at 6 to meet family and had no time to freshen up or rest. On speaking to the housekeeper she mentioned that a wedding party would be returning later onto continue celebrations. We were a bit worried as we would not of booked the room overseeing the courtyard and knew that we would not get any sleep if we were to stay. We thought about it whilst we were out and I emailed the hotel/pub to inform them that we had decided to travel back home and would not be staying, stating the reasons for this. The following day, I received an apology and was told that I would receive a full refund. I was happy with this, but have never received a refund even though I did remind them . I would advise that if you are booking and want a quiet night, check with the hotel first.

Nice village location

Stayed in May 2022

Cold, cramped and a bit soulless

Excellent evening meal

Stayed in July 2022

The bathroom plumbing is a bit leaky

As we have friends in Chilham the Woolpack is a convenient place to stay. The family suites are very large and comfortable and the price is pretty reasonable. Its easy to walk everywhere and in the past the food has been pretty good.

Stayed in June 2022

We didnt go to the pub or visited the restaurant but is nice to be available as the town is quite. Matras is old and would benefit renewal. A little more instructions on f.i. WIFI during the welcome would help. Staff was kind

Nice stylish location in traditional Inn. Room was clean and as described in the photos. Quite area which allowed to keep the window open for fresh air. Ensuite bathroom , tea, coffee ++

Stayed in July 2022

Breakfast only served from 8 so if you're working the next day you can't eat. They weren't able to provide cereals or fruit earlier either. Bathroom was dirty, bed wasn't very comfy and lights felt like a youth hostel.

Good location in a beautiful village. Room was basic but functional.

Stayed in June 2022

bed was like wood, could not sleep due to noice from people in other rooms. unhygienic room and bathroom

location

Stayed in June 2022

It was made clear to us on a number of occasions that we were not entitled to breakfast as we booked through booking.com. Cost of breakfast was excessive. Pancakes were inedible. Coffee machine was allegedly not working. The larger of two breakfasts rooms was occupied by a couple with three children making so much noise the rest of guests were squashed in a smaller room to avoid them. Staff were inexperienced, helpful if not very clued up. A second key was unavailable.

Location. Room was spacious, clean and comfortable.

Stayed in June 2022

needs a bit of maintenance - handles in room same off in hand when pulled, shower waste not flowing properly

location

Stayed in June 2022

Room 7 has an outside door shared with room 8, which had been on the latch during check-in. Arriving back at half past midnight only to find the door locked. There were no staff available to help and only after banging on the door loudly and disturbing another guest I discovered that room 8 was provided with a key but room 7 wasn't. Breakfast was being served by one young lady who was obviously stressed. After we had ordered breakfast we overhead two other tables saying they had either not been served or had been waiting an hour. We subsequently cancelled our order and decided to leave to eat elsewhere. when I returned with the key to check out the young lady was in floods of tears and ran out of the room. No doubt the stress of a room full of guests was too much. She shouldn't have been working on her own.

Handy location for the wedding we were guests at.

Stayed in June 2022