The customer service desk promised me to update my points but not yet updated Rewards number 6015998053896195

Nothing

Stayed in October 2023

Service. An unprofessional touch: from ignoring comments by housekeeping teams to forgetting orders from room service.

Location and facilities are good. A solid 4+ stars. Not the newest but certainly among top-tier in Tbilisi. View and size of rooms are amazing. Good breakfast with big terrace and a wide choice of food local as well as international.

Stayed in October 2023

i stuck on the evelvtor! and they take from me 120$ more!!!

i stuck on the evelvtor! and they take from me 120$ more!!!

Stayed in September 2023

Everything

Nothing

Stayed in September 2023

Toilet area in very congested.

Simply excellent

Stayed in September 2023

although I stayed in a premium, the pictures are deceptive as only two walls are windows and despite requesting multiple times they put me at level 3 which limits the view. I would have gotten a better view if I'd opted for a cheaper room. Spa services are average quality and over priced. It took many calls to reception to finally have someone come to open the fridge. They will keep it locked unless you pay extra at the desk for minibar even though I had no interest in using it I tried the sushi and pizza/pasta restaurants. The sushi quality wasn't worth the price at all

The best thing is the full length windows. Hotel location is good and near the station and bus stop from airport, and on the river for a great view A nice touch was the complimentary and surprise slice of cake and wine for my birthday.

Stayed in August 2023

very noisy !

Localisation

Stayed in September 2023

So disappointed with my stay experience at RADISSON Blu in Tbilisi . My wife and I stayed at the hotel for 6 nights. Every interaction with the staff reminded me that great building and facilities does not count towards lack of hospitality. And that comes from being hospitable; genuinely welcoming guests . Sadly that is missing . May be the team can visit other parts of the world to learn about hospitality . This experience at the hotel diminished our vacation experience.

Location of the propopery and the facilities

Stayed in September 2023

I was travelling and I had a backache. I asked for an armchair or a chair with armrests to give some rest to my back. They said they haven't. I did propose to pay for buying one. They said no. Not possible. A few minutes after I arrived someone sent from the concierge arrived and locked my fridge as I said I was not interested in paying a deposit for drinking beverages inside. Not acceptable in high standard hotel. No one able to give me any suggestion to what to visit in town.

The location. The bar close to the hotel.

Stayed in July 2023

Hotel ran out of hot water on half it's premices, offers no help expect a late check out despite some guest having to leave early for work and the lower floor of the building still having of water. Poor management, zero social skill from the staff

Stayed in June 2023

The pillows are awful. They are old and crumpled like in a cheapest hostel. These is only one blanked and it’s synthetic and not “breathing” so you sweat even if it’s cold in the room.

Mostly everything was good

Stayed in August 2023

The air conditioning did not work at our room. We just could not sleep, called the reception at 3 am, the technician did something and said it will become ok, but it did not. At 5 am, we called for support again and waited till 5:30 am, no one came, no follow up- just so surprising for Radisson’s service levels. When we were checking out, I passed this feedback and the team tells me, that there was a general issue with the air conditioning the night we stayed here. Why would you not inform your guests during check in (we stayed just for 1 night), why would your reception not tell us about this issue. Having a great property, without getting the basics right, is practically a waste of resources. 10 days in Georgia, this was the worst stay for us. Reconsidering staying at Radisson properties globally. Marriot would never do this to their guests.

Great property, lovely breakfast, lovely room

Stayed in August 2023

you need to replace the towels we told to the lady of service room, to replace our suits and she didnt come

the room was big the jim was good we like the view

Stayed in August 2023

Room service was bad towels were not replaced water was not replaced mini bar was closed

The room was spacious and staff was good

Stayed in August 2023

no service orientation of the staff, bad wifi connection (no smooth video conferencing possible), shortcomings at breakfast (waiting times at the egg station, croissants constantly out of stock, no table service for coffee/tea, fake Nutella (homemade chocolate cream in a Nutella jar), dull bread knives)

very nice rooms with fantastic view

Stayed in August 2023

The first thing is that nothing is changed on the bed. A cleaning lady just enters and takes the dirt from the bathroom. Even an empty bottle of shampoo. I removed it. It remained empty for 3 days inside the bathroom, and she makes the bed and does not change anything

Stayed in July 2023

service is super slow

good facilities

Stayed in July 2023

Staff were spitfull

Clean and tidy

Stayed in June 2023

Generally , where ever we stayed for more than 2-3 days, we got the special attention from the hotel staff, here we stayed there for 6 night but , we did not find any attention or interaction from the front desk staff or restaurant staff, they just left us alone . Even for our vegetarian breakfast request was also not attended, completely ignore. Free shuttle from the airport, misleading information, we did not find it.

The location of the property. Overall cleanliness , ambience and well maintained property. View from the room. Center of the city ,everything is nearby .

Stayed in April 2023

Room was with amazing view but, unfortunately, with terrible smell of cigarettes (someone smoked inside despite the sign that it is not allowed). This ugly smell ruined all good impressions.

Stayed in May 2023

Nothing

Nothing

Stayed in June 2023

The Hotel is very clean

Stayed in June 2023

The suite wasn’t very good and the staff could have been more polite and professional

Casino

Stayed in July 2023

They spend lots of time in preparing rooms. We checked in at 4pm. Also, when we decided to extend our stay for another night, we had to move to another room on different floor since we booked another type of room. The receptionist asked us to be ready and wait as they were preparing the other room for us. During this time, 2 helpers kept coming to our room for the check out, several times. Although we have already informed them that we extended our stay and we are only waiting the other room, one of the helpers entered our room without permission and he knew that we are still in the room! He didn’t bothered himself to apologize he just acted in rude way and left! After that, they turned off the AC while we were waiting. After all of this mess, we’ve canceled the extra night and left the hotel. If they wanted that room so badly, the receptionist could asked us to leave the room from the beginning. They need professional staff + to manage check in/out process properly

The location. It’s the best of the bad hotels in Tbilisi

Stayed in June 2023

staff which is working at the hotel, pool restaurant and Italian restaurant not client oriented at all, super lazy and not focused on the guest needs

property was fine

Stayed in June 2023