Clean, good location

Stayed in July 2022

Zero negatives

The rooms were spacious, clean and bright. Decor very good. The bed was huge and super comfy. The hotel lobby was always sparkling, well air conditioned and smelled fresh and lovely. The roof top pool was a hidden gem and location was ideal on the backstreets of the old town, seconds walk from shops, bars & restaurants.

Stayed in July 2022

We paid just shy of £3000 for 2 rooms to have to keep our clothes on the floor for 10 days!! 6 coat hangers and NO chest of drawers isnt good for 2 peoples clothes for 10 days. Incidentally the lady checking out after us had the same complaint and lo and behold chests of drawers were delivered to rooms the evening before we left!

The staff were excellent and the location is second to none.

Stayed in July 2022

loved it all

Clean , comfortable, friendly and helpful staff who went out of their way to make our stay enjoyable, lovely pool and restaurant area, very central. Staff upgraded our room because they were aware I was celebrating my 60th birthday.

Stayed in July 2022

No dislikes, we had a clogged shower drain, but this was fixed in 5 minutes. So no negative experiences with this hotel.

A bit short staffed for the breakfast, but a varied and full breakfast. Table service for things like Coffee and other hot dishes was a plus. We did not eat dinner at the Hotel, but would expect the food to be of a high standard, like lunch and breakfast.

Stayed in June 2022

amazing property in a perfect location. very clean and comfortable rooms

Stayed in May 2022

My own personal issue was that after day 2 they had run out of gluten free bread in the mornings and told they were unable to get any from the supplier.....we walked to Morrison and purchased some ourselves.

Great location to explore The Rock. The executive room with Balcony and Seaview was lovely and Hotel had provided a surprise bottle of bubbly as it was our Honeymoon. All the hotel staff were very friendly from cleaners to reception. We had prepaid for breakfast which provides you very a good selection of Full English and Continental. I had advised in advance of our stay that I would require a Gluten Free option which they said was no problem.

Stayed in July 2022

The plates were cold at breakfast, therefore breakfast went cold quickly. The milk was room temperature, so not very nice when i had cereal.

The room was clean and nicely decorated It was really easy to travel around from this location Breakfast was good quality food and plenty to choose from

Stayed in July 2022

remote control didn't work had to send down for new batteries. room was a little small, nicely furnished , but too tight for me

Stayed in June 2022

Food a bit stodgy Waited a lot for lifts

Lovely room Good wi-fi Dining room views exceptional

Stayed in July 2022

clean, absolutely stunning hotel, just off main street

close to all shops, restaurants, bars,

Stayed in July 2022

The staff treated us like royalty. We were delayed flying home by easyJet by four nights and they were very helpful and supportive. All staff from housekeeping to managerial were excellent. Rooms lovely.

Stayed in June 2022

We loved everything about it

We loved everything about this hotel. The staff were fantastic. The hotel was spotless. The staff were friendly and really happy to help. The food and drink were fab too. w We had a family room and it was perfect for us.

Stayed in June 2022

Beautiful rooms and comfortable beds. The staff caring and friendly.

Stayed in June 2022

the food took too long to arrive

lovely hotel, very clean, food was great, staff were very friendly and helpful, beds are extremely comfortable

Stayed in June 2022

Yngrid at reception was very helpful recommended a laundromat and upgraded us with no charge as our room was not yet ready when we arrived.

Stayed in June 2022

During the afternoon, pool side was extremely crowded.

Wide variety offered for breakfast. Staff remembered your coffee orders from the previous days.

Stayed in June 2022

Earlier check in than 3pm

Couldn’t get early check even though we asked a week before arriving

Stayed in June 2022

the property was clean modern light and airy, staff were fantastic especially the 2 girls at reception we had a wonderful time.

Stayed in June 2022

whilst the cooked breakfast buffet was tasty and plentiful, the fresh fruit selection was a bit mean. the shower looked good but was prone to flooding the bathroom because the drain couldn’t cope. It was also difficult to adjust the temperature.

Ideal location. Excellent bar and pool areas. helpful staff. very large room with comfortable bed.

Stayed in June 2022

Would have been nice if breakfast was included.

The new gym has everything you need for weight training. Rooms were clean and spacious. Luckily we had a room on the 7th floor which had a good view of the rock with a balcony.

Stayed in June 2022

Excellent hotel and room (was upgraded when I arrived to a King) brilliant air con and quiet room, no noise from the piazza outside.

Stayed in June 2022

early rooftop bar closing. awful view of building site on one side.

nice staff.

Stayed in June 2022

Nothing.

We had a great stay. Great location, central to everything. Staff excellent, helpful and friendly.

Stayed in May 2022

The attitude of some of the staff, especially in the restaurant areas. Sad as some are superb.

It has been a while since I stayed but the refurbishment is good, in particular the bedroom, bathroom, pool and pool bar

Stayed in June 2022