Nothing

The best hotel I’ve stayed in for a while The room was top notch

Stayed in April 2025

Honestly, no significant negatives come to mind. If I'm being picky, it would be nice if the loungers at the beach were free for hotel guests and if drinks during dinner were included, similar to the complimentary juices and water at breakfast.

Our stay at this hotel was truly exceptional. The hotel is clean, modern, and very welcoming. The staff went above and beyond to make us feel at home, with special mentions to Giannis, Marianna, Ioanna, Giorgos, Katerina, and Alondra for their outstanding service. The food was delicious, and the events organized by the hotel were enjoyable. The location is ideal, being close to both the old town and the beach. We initially planned to stay for three nights but loved it so much that we extended our stay to a full week. Overall, it's a lovely hotel with a great atmosphere, and we highly recommend it.

Stayed in June 2024

Nothing

Lovely hotel. Very friendly management and staff

Stayed in June 2024

Great location with about 10min walk to old town and few minutes to beachfront. Nice apartment and the pool was lovely and warm. The staff were all lovely. Very friendly and helpful. First time to Crete and will definitely stay here again.

Stayed in June 2024

Nothing

Amazing both location and employes

Stayed in May 2024

-

This hotel was excellent! Everything was great: the staff, the food, the pool, the location, the gym, the evening entertainment!

Stayed in May 2024

Bf and dinners sooo much delicious Pool and facilities are so great

Stayed in September 2023

It was one of the very few times I felt the money were worth spending

Stayed in July 2023

No parking provided and is really hard to find a parking space close to the hotel. However, the is the municipal parking at the port area close to the hotel at a reasonable price.

Clean, comfortable and fully equipped room. Excellent location, close to the beach and to the old town centre, still quiet.

Stayed in July 2023

Nothing

Everything was just perfect at the hotel. Starting from location, friendliness and professionalism of the staff to the cleanliness. There is absolutely not a thing that is missing. We had a wonderful stay.

Stayed in July 2023

I was a bit disappointed by the quality of the breakfast, e.g. jam and honey or croissants and other pastries could had been of better quality.

Great location, 2 minutes walk from the beach and 10 minutes from the "old city". Clean, spacious rooms and public places. Polite staff.

Stayed in July 2023

N/A

I liked the size of the room - having a separate sitting area and kitchenette was fantastic and the balcony for hanging out things to dry. The location was also brilliant for getting into the old town quickly.

Stayed in May 2023

The hotel is located 3 min walk from the beach. The Old town is in close access by foot. Breakfasts and dinners are fabulous, very tasty and divers over the stay. Rooms are large and clean. In every room there is a small kitchen with all necessary stuff. Staff are super friendly and helpful. We enjoyed our stay in this place. Recommended for families.

Stayed in April 2023

The gym wasn´t open because of renovation

The staf the proces for food

Stayed in April 2023

The pool was supposed to be heated in October, but it wasn't. It was a shame, especially for the children and because the weather was not very good during our stay.

The location was excellent. Close to the beach, many restaurants nearby and not far from the old town. Nice hotel all in all - friendly staff, nice pool area, good breakfast.

Stayed in October 2022

The only thing we didn’t like was the fact that you have to buy all drinks, even water (2.20 € a bottle every night) at dinner time. It would be more convenient if water would be included or added to the price of the dinner. Although the service was quick, it was still little bit uncomfortable. And be aware when you rent a car, finding a parking spot every day is a challenge 😀

We liked everything :) The location is perfect, near the beach and downtown. The food and the eating area are nice, the staff was very friendly. The pool had heating and there were enough sun-beds. Different entertainments almost every night, but if you don’t want to be part of it, you will not be bothered by it. We had the best time in this hotel :)

Stayed in October 2022

Charging to store luggage and charging for use of a safe in your room. Both unreasonable in my opinion, I have never experienced this in a hotel before.

Great location, lovely staff, really clean pool area, handy kids playground, reasonably priced food and drinks, comfortable beds, handy kitchenette.

Stayed in October 2022

nothing

The staff are top of the list, the location made for a peaceful holiday, the hotel it’s self is amazing

Stayed in July 2022

We were there for 10 nights and after about maybe 5 or 6 days I was getting a bit bored with the Breakfast but there was a lot of choice but maybe more suited to other nationalities

The hotel was in an excellent location just 1 street back from the beach and only a 10 minute walk to the old town. We had a smart executive room which was huge and very modern. The king size bed was very comfortable as well. The pool bar was very good for food and drinks.

Stayed in July 2022

We hired a car but off street parking was difficult. Car parks expensive . Hunting round for somewhere to park the car was a pain so we did not use the car very much thus it was a waste of money

the charges for the safe box seemed unnecessary. Too many kids pool toys in the pool made it crowded some times

Stayed in June 2022

breakfast , rooms on the street side rather noisy

the staff at hotel's reception exceptionally nice and helpful, giving advises and finding solution like for a late check out

Stayed in May 2022

Breakfast could be cold pool times 8am to 6pm ( I would have liked an extra hour either side)

location was superb hotel and pool was very clean staff very pleasant and helpful

Stayed in May 2022

Actually, out of the 12 hotels my husband and I stayed in on our month+ trip exploring 8 islands this was the best all round hotel for comfort, facilities, food and price of all (even competing with a 5*)

Half board was very good value and the choice of food offered was excellent All the staff were helpful and pleasant and the lady who seats you for meals was very warm and welcoming. We'd asked for a room in a quiet location, which we were given, so we were grateful for the good rest we had and the comfortable bed. The welcoming fruit basket and bottle of wine that greeted us in our room. The pool was lovely and the provision of sufficient sunbeds/loungechairs for all (there are extras just ask)

Stayed in May 2022

Air conditioning was fixed at a temperature of 24C in every room in the hotel - totally useless IMHO, especially during the hotter months. Complained to the hotel manager who said he would see if it could be lowered by a degree or 2, but this didn't happen. Probably a cost saving device. If you need good quality, adjustable air conditioning in your room then you would be better off looking elsewhere. Hot breakfast items, although plentiful, were invariably cold by the time you got back to your table (fried eggs in particular). The hotel beach is shared with the Bio Suites sister hotel, Bio Beach, and if you need facilities (toilets, drinks etc.) while on the beach, you could use the Bio Beach hotel. However, the small pool is out of bounds to Bio Suites guests. I asked at the Bio Suites reception if we could use the pool (which by the way, was always empty), and they checked with the Bio Beach hotel, who said yes we could. However, the next day, I had a call from the Bio Suites manager to go and see him. I was in no uncertain terms told off like a little schoolboy for using the Bio Beach pool and was told not to use it again - how petty can you get ! I explained that I had asked permission before using the pool, but the manager was rather terse in his responses, but did admit it was the hotels fault. Extra charge to use the hotel sauna, which is part of the facilities. I can understand why extra charges apply for spa treatments, but to use the sauna ?? And a 2 Euro per day charge to use the safe in the room. Does it cost any extra for the hotel to give you that benefit free of charge ? Of course not, so why charge for it. Next thing they could do is charge to use the TV in the room. Same sort of idea.

Location of the hotel was very good, very close to the beach and a short stroll to the Old Town. Room size was larger than expected, and kitchenette facilities were good. Staff were very friendly (apart from one, see negative comments). Varied selection of breakfast items were available.

Stayed in May 2022