The hotel was perfectly located neaer the sea front and within a five minute walk to the Venitian harbour. The hotel offers a heated swimming pools which we apreciated very much considering the time of year. The breakfast buffet was really very nice. All the staff were extremely nice and helpful

Stayed in May 2022

everything was perfect

it was really close to the beach and the city centre

Stayed in May 2022

location, room cleanliness, staff was very friendly

Stayed in May 2022

N/A

The breakfast was very good however the pancakes could have been kept a bit warm by turning on the warmer, as they became cold quick

Stayed in May 2022

Very open bedroom and bathroom area

Modern and clean. Nicely sized balcony space

Stayed in May 2022

Nothing

Very good choice to stay in Chania! The hotel is totally new, very nice, with comfortable and clean bedrooms and we had a cot for our child. Staff is kind and helpful. The breakfast is very good. The location is perfect to visit Chania and the hotel has a parking.

Stayed in May 2022

Some rooms with a balcony did seem like it had a good view. Some fresh fruits and vegetables were left sitting out.

My room was very clean upon entering. I had a view of the sea and I had a balcony. This hotel seems like it was recently open. The staff were very helpful and friendly. The breakfast buffet that was included was delicious. When I come back to Chania I will visit again!

Stayed in May 2022

It's a very nice hotel. Very friendly and good service minded hotel staff.

Stayed in May 2022

Mattress was a little soft

Staff were very friendly and helpful, good choice of breakfast and good location

Stayed in May 2022

The artificial grass around the pool area (to say something :-) )

Very comfortable specious room, nice design. Walking distance from the old town. Nice breakfast. Very helpful stuff

Stayed in March 2022

people very very friendly , apartament on the sixth floor excellent with jacuzzi !😀, breakfast tasty , coffee in the room ( express) avaliable . after checking, there’s possibility to stay at the pool ( for free), I really recommend! Jarek

Stayed in May 2022

Not a real con, but the private parking ( which its existence is a big plus) is very small and hard to park in without getting directions from another person.

The hotel is totally new. It is located 10 minutes easy walking from the old city center. All facilities are superb, including the look of the place, the room, beautiful shower, big refrigerator in the room with complimentary drinks that was refilled when requested, a really warm outside nice pool that we used in the evening, and a fantastic breakfast, including a huge variety of foods for every taste. The service was really great at any time of the day. Our room had a very nice balcony with a sea view as stated in the order The room was very quiet There is a nice beach and a walk hear it just behind the hotel

Stayed in May 2022

Limited and rather disappointing breakfast spread. Repetitive and sometimes not to the quality expected for the price paid. Limited options for vegetarians and Vegans.

Great location, walking distance from the main town center and the old port which is amazing! You would never really need a cab if staying at this hotel. The view from our room was lovely, staff was kind and accommodating!

Stayed in March 2025

The gym could be greatly improved as equipment was poor and no free weights. The pool was small and can only be used in warm weather and not all year through, though open all year. I could not find emergency exit instructions in the room as is normal in hotel rooms. Though breakfast was good, the restaurant’s a la carte menu was very limited. There are not many restaurants in the vicinity, most restaurants are a walk away.

Excellent staff, thanks to Stefan, Katarina and Eleni at reception for all the help. Thanks also to Vikki at spa and reception staff who were all very friendly. Room cleaning was excellent. Room was very good and sea view from room was great.

Stayed in April 2025

The heating in the room was inadequate, it was cold most of the time.

It was clean, the breakfast was very good and the location was perfect.

Stayed in February 2025

1. It's overpriced for such a hotel. 2. There was not a large variety for breakfast for the amount of money paid. 3. My room was not cleaned on the second day even when I had the "please make my room" sign on. 4. The swimming pool in the booking site looks much bigger than what it was

New hotel Staff were friendly

Stayed in August 2024

The first day we checked in the dark haired lady at the front desk came across as very arrogant and was completely unhelpful. We asked for assistance to help with our luggage and her response was there was no one available Every time we asked her a question we received I can not help She was completely rude and if I hadn’t paid upfront I would of left the hotel immediately Also there was no toilet paper in the rooms we kept requesting toilet paper and they didn’t clean the rooms on a daily basis nor provide fresh towels unless we requested Overall a poor stay

It’s location and easy access to places. On the last day stefano provided us with some great ideas for touring and if it wasn’t for him I would of rated your staff as indifferent and unhelpful

Stayed in July 2024

Residents pool was a gimmick!!!! Ridiculous size ! Garage facilities were not up to standard - we had a van and did not fit! Dustbins in the room were never emptied during our 3 night stay!

Nice modern junior suite.

Stayed in June 2024

They did not inform us that it was a construction site right outside so it was impossible to use the veranda due to noise. The veranda was a big reason that we booked the hotel. The gym was not a good gym, just some running machines and 1 multigym machine. The backyard with pool had no sun.

I liked that the rooms were clean and fresh. Good breakfast unless you’re vegan or have allergies. The employees were nice.

Stayed in April 2024

Very poorly equipped gym. No free weights or squat rack/smith machine Breakfast was not very vegan-friendly, had to ask every day to get alternatives to eat. Kits if construction noise outside. The pool was not heated, and therefore too cold to use in beginning of April. Asked for a glass wall balcony, got wood

Stayed in April 2024

expensive and good hotel we thought when booking a room there. but... even before we checked in (but when we couldn’t refuse or change anything, namely a few hours before check-in) we learned that parking was impossible. upon arrival at the hotel, we were told to travel around the city and look for parking (those who have been to a resort town imagine this quest). that is, after a flight, people have to drive around the city looking for parking and then go to the hotel with their suitcases. the service you dreamed of. The room is large, but there are two bags of tea in the room (one chamomile, the other black), that is, it will not be possible for two people to drink the same tea. There was drinking water in the room only on the day of arrival, after which no one supplied it, which is quite surprising for a hotel of this level. There were 2 ear sticks for two people for 4 days, in this hotel they are apparently reusable. One of the towels was dirty and simply folded. At the reception they didn’t change it for us and told us to throw it on the floor so that the maid could change it. We had to dry ourselves together with one towel. breakfasts are a separate pain - THEY ARE HORRIBLE (one day it was raw potatoes, the second day raw pastries, the third - an omelet and burnt sausages). As for parking, we found out that 2 weeks before our check-in they did not have normal parking and they simply did not inform us about it, although we had booked it in advance. The attitude of the staff and the level of service is not just low, but terrible.

Location

Stayed in April 2024

Traffic noise, although not at night. Bathroom was open plan to the bedroom (toilet had a door, nothing else did). So no privacy.

Location, friendly staff, breakfast very good, parking.

Stayed in March 2024

The matress was way too soft. No sufficient number of hooks for towels and clothes. Towels were changed every day. The spa has to be booked far in advance and there is no information given that even hotel guests have to pay for it. There is not enough information about the spa in general!!!

Mostly very friendly staff. Clean room with a very good view. Very nice indoor spa (Hamam and pool). All in all a very comfortable experience. The staff at the reception is very qualified and gives good recommendations for day trips.

Stayed in January 2024

Room viewed into the road but that’s more room choice. Having to pay extra to use the spa was ridiculous and should be made clearer. €15 for an hour was a rip off considering the steam room wasn’t even hot and the “jacuzzi” kept turning off. Drinks vouchers only for sugary cocktails rather than beer or glass of wine.

Hotel reception and rooms were beautiful, would’ve been nice to have a bath but other than that very clean nice complementary additions in the mini fridge. Breakfast was brilliant.

Stayed in November 2023

The hotel is located on a loud, busy street. This didn’t bother us, but our room was on the other side of the building. For a hotel that claims to be five stars, amenities fall short on expectations. There is no bellman, there is no one to assist with luggage, no nightly turndown, and the WiFi is terrible. To get to the garage from the front desk, we were expected to go up a floor, across the hotel and then down to the basement. While this hotel promotes a fitness room and spa, these amenities are lacking. There was no one available in the spa to book an appointment. The gym is a small room with a bike and two treadmills, no weights. We couldn’t find an open gym nearby to make up for this. The bar is not staffed with a bartender but with a server who is limited to sugary mixers, no garnishes. This hotel experience was exhausting with rules and regulations. You are given one key card per room. There is a 20€ deposit for a second key that they will charge to your account. You have to remind them of this at checkout. We were given the deposit in cash. There is no common area to eat food brought in from a local restaurant. Our family was asked to leave the empty restaurant and sit outside in the cold. While we booked two rooms with appropriate sleeping quarters for our group, we were called over by a rude receptionist who told us we needed to pay for an additional breakfast as it wasn’t listed on Booking. They waived this fee when we expressed our disappointment. We left for two nights, notifying the front desk that we would be gone and were still expected to pay for parking on the days we weren’t there because, according to the receptionist, we “reserved parking”. This is contradictory to the kind gentleman who greeted us on arrival and told us we could park in the garage if street parking was not available. Our departure flight was cancelled and rebooked to fly out a day earlier.

I feel compelled to leave a review to elucidate what might otherwise be unclear in their promotion. First, I want to praise the delightful breakfast and the waterfall showers. The location was great, near the Saturday market.

Stayed in December 2023