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  5. Reviews of L'Aurora Inn

Reviews of L'Aurora Inn 3 stars

15 calle "A" 7-52 zona 13 Aurora 1, Zona 13, 01013 Guatemala, Guatemala

#29 of 74 hotels in Guatemala

Guests' Choice

Review score

Based on 766 hotel reviews

8.4

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.1

  • Location

    9.3

  • Facilities

    8.7

  • Staff

    8.6

  • Value for money

    8.5

  • Free WiFi

    8.3

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Showing 226 – 250

  • Reviewed: 30 October 2022

    8.0
    Pleasant and clean. Good location. Friendly staff.
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Noisy guests and central area near reception was echoey with guests coming in during early morning hours.

    Staff were friendly and helpful. Organising laundry for us overnight, but woke us up to let us know it was ready at 6.30. (I did ask for it early). Drop off to airport free and breakfast included.

    Stayed in October 2022

  • Reviewed: 15 October 2022

    9.0
    Beyond expectations
    • Business trip
    • Solo traveller
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    The room was very comfortable. Also the staff was very helpful!

    Stayed in October 2022

  • Reviewed: 28 September 2022

    9.0
    It was excellent
    • Business trip
    • Solo traveller
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    location, staff, facilities

    Stayed in September 2022

  • Reviewed: 14 September 2022

    7.0
    ⚠️ Locked out on two occasions, because of their security door. ⚠️
    • Leisure trip
    • Solo traveller
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    There is a security door, where they have to let you in. However, on two seperate occasions I couldn't get on to the property, because the receptionist was busy. I had to wait 10 minutes each time. The first time a man tried to lead me away to a 'cheaper/better' hotel. The second time was at night time. This is unacceptable for the safety of its guests. To have a guest locked out at night in a country where violence can be prevalent, is just beyond me. They desperately need a system that allows guests to go through a security door on their own and not let in. I was also awoken at 3am to see if I wanted breakfast, which was odd. My flight wasn't until 7.00am and I arranged for the shuttle to take me at around 5.30am. So jisy before then would have sufficed, but it's a question that should been asked when I arrived the day before. There was also (presumably) staff loudly talking at reception around 1 or 2am. My door wasn't sound proof and so I could hear clearly, a conversation.

    Location was great and obviously the room had recently been remodeled. It was great they offered to shuttle you to the airport too. The interior was nice

    Stayed in July 2022

  • Reviewed: 13 September 2022

    9.0
    This will be my preferred airport hotel now
    • Leisure trip
    • Solo traveller
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Only a couple of very minor things. Bathooms need a soap dish to put the soap in once it's open. Another rail or hook to hang a towel would be good too. Coffee at breakfast time was very weak.

    The whole place looks brand new. Exceptionally clean, plenty of electrical outlets and usb charging points. Super comfortable bed with nice quality bedding. Excellent location, so close to the airport, yet surprisingly peaceful. Helpful, attentive and friendly, yet professional, staff. Very nice toiletries, good quality soap, shampoo and conditioner. Massive TV on the wall looks excellent

    Stayed in September 2022

  • Reviewed: 6 September 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Clean, comfortable and a short distance from the airport. Had a small menu with 2 food options for dinner - which was a big expensive but your paying for the convenience.

    Stayed in August 2022

  • Reviewed: 4 September 2022

    9.0
    Happy landing in Guatemala
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Very friendly and attentive staff, breakfast with coffee at our bed, comfortable and modern room, good wifi, free airport service

    Stayed in September 2022

  • Reviewed: 26 August 2022

    7.0
    Good
    • Leisure trip
    • People with friends
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    the front desk employees were not very friendly

    liked that it was updated

    Stayed in August 2022

  • Reviewed: 25 August 2022

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Deluxe Family Room
    • Stayed 1 night

    The service was amazing. The staff was very helpful and attentive. The food was excellent and the super close proximity to the airport made it a excellent place to stay prior to my flight the next morning.

    Stayed in August 2022

  • Reviewed: 22 August 2022

    9.0
    Awesome last minute booking. The staff were so great!!
    • Leisure trip
    • Solo traveller
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Booking.com double charged me for the room

    Staff was amazing, they brought me breakfast in bed after a late night flight in

    Stayed in August 2022

  • Reviewed: 21 July 2022

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    perfect location for the airport.

    Stayed in July 2022

  • Reviewed: 25 June 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Family Room
    • Stayed 1 night
    • Submitted via mobile

    Airport pickup. They were very attentive

    Stayed in June 2022

  • Reviewed: 21 June 2022

    9.0
    Grateful for such a comfortable place to rest before our departing flight!
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night

    The beds are so comfortable, but they did seem a little shorter than normal. I am a tall person, so I noticed.

    The rooms are beautiful, comfortable, and very clean. The location is so convenient to the airport! The service was really wonderful. We will be back next time we need to stay near the airport.

    Stayed in June 2022

  • Reviewed: 18 June 2022

    7.0
    Short & sweet stay - probably won't stay again
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night

    They forgot to book our shuttle and breakfast. Funny that we kind of booked the whole place because they could have an early breakfast (our flight left at 7am) and they could organize a shuttle. We woke up and the shuttle was not booked and no breakfast was ready. Dissapointing. Staff was being trained at the moment we checked in - I assume the new guy forgot to do his job.

    The location was great in terms of being close to the airport. Friendly staff all around - bathroom and bed were clean and really comfy. WiFi worked great - although I did not do any work while at the place.

    Stayed in June 2022

  • Reviewed: 15 June 2022

    8.0
    good for catching a flight
    • Leisure trip
    • Solo traveller
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    snagging jobs to finish

    clean quiet comfortable

    Stayed in June 2022

  • Reviewed: 3 June 2022

    9.0
    Superb
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    Excellent

    Stayed in June 2022

  • Reviewed: 20 May 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Bathroom door knob was broken and got locked out of bathroom!

    Very peaceful accommodations!

    Stayed in May 2022

  • Reviewed: 17 May 2022

    7.0
    Good
    • Family with young children
    • Deluxe Family Room
    • Stayed 1 night
    • Submitted via mobile

    We found an scorpion in the bathroom. We book the hotel for 3 people and a pet and they charge me extra a bottle of water and my pet . The handle of the shower was broken and it was hard to set the hot water.

    The hotel hotels was very close to the airport. The staff was good.

    Stayed in May 2022

  • Reviewed: 25 April 2025

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Wifi not working, TV not working

    Bed confortable, AC working good, good breakfast bring to the room

    Stayed in April 2025

  • Reviewed: 24 April 2025

    10
    Honestly I loved everything, can’t wait to go back.
    • Leisure trip
    • Solo traveller
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    No chorizo or longaniza with the desayuno chapin!

    Clean & discrete it was. I love the room service & food too!

    Stayed in April 2025

  • Reviewed: 13 April 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    very nice room, close to the airport and super helpful staff!

    Stayed in March 2025

  • Reviewed: 12 April 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Very nice place to stay near the airport, with great breakfast and friendly staff

    Stayed in March 2025

  • Reviewed: 12 April 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Very nice place to stay near the airport, with great breakfast and friendly staff

    Stayed in March 2025

  • Reviewed: 1 April 2025

    3.0
    Poor Management Turned a Simple Issue Into a Nightmare
    • Leisure trip
    • Couple
    • Deluxe Family Room
    • Stayed 1 night
    • Submitted via mobile

    We stayed here for a quick overnight before an early flight, and while the room was nice, our morning experience was a disaster. When I turned on the shower to warm up, it suddenly started spraying water everywhere. I understand that things like this can happen, but the way the situation was handled was completely unprofessional. Instead of simply moving us to another room so we could get ready, they sent multiple people in and out of our room to try to fix it—while my husband was still inside trying to get dressed. I told them I needed to shower, and their solution was to offer me a dirty room instead. On top of that, while my husband was trying to eat the breakfast they had delivered, he had to keep moving so workers could pass by for the repair. This all happened at 6:30 AM, and we were checking out at 7:30 AM. The hotel easily could have waited to do the repairs after we left, but instead, they made our last hour there chaotic and stressful. To make matters worse, the breakfast was cold and overly salty, adding to the frustration. A hotel stay is supposed to be about comfort and convenience—this was neither. We won’t be staying here again.

    Stayed in April 2025

  • Reviewed: 31 March 2025

    10
    Quick overnight stay.
    • Leisure trip
    • People with friends
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Safe, clean and so close to the airport.

    Stayed in March 2025

Showing 226 – 250

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