Bad communication, without clean up even told the staffs twice, lift is always dirty on the floor!

Stayed in September 2023

In the Hotel food & restaurants are super overpriced. Location Faraway from the center by metro from Central station 1hour plus 15 minutes walk to hotel. Room charges are high too. Like Marriott in the same area. For smokers - Smoking area outside of the hotel even-though there is an open terrace caffe on the first floor. It’s just not right to kick out smokers out of the hotel and make them stand under the umbrellas when it’s rains in a 5 star hotel. You need to improve it. Overall Hong Kong became super unjustified expensive !!! Not the best experience from local taxi drivers, cheating tourists pretending they don’t speak English or Chinese and driving you to a locations which you don’t need even though showing them the location name and address written in both languages. As a tourist in HK max 2 days. Expensive, overcrowded hot, humid.

New hotel

Stayed in August 2023

no Netflix on TV, small gym

clean big rooms

Stayed in July 2023

No daily room service unless pay extra. The buffet and the restaurant price were way too expensive and not worth the price. The location is not great, location on the edge of an industrial state. Nearby shopping centres are full of restaurants but nothing else if you fancy shopping. A bit of a walk for older people for MTR especially when the weather isn’t great.

It’s very new and stylish. Great to have a small up market supermarket store inside the hotel. Staff were attentive and rectified a problem when they messed up the shuttle bus booking with a paid taxi trip for us.

Stayed in June 2023

Location is around 8 mins from MTR. Hotel surroundings are only industrial buildings. Not convenience for shopping and eating. Plus not clean air passing through those industrial buildings.

Overall hotel is clean. Swimming pool is ok and fitness room has good brand equipments. Plus free bikes to take out on the ground floor.

Stayed in June 2023

We were staying there for 12 nights. I was intended to book a double room but for some reason my confirmation from booking.com was showing Twin Bedroom. I immediately sent a message to the hotel and asked for correction. Unfortunately I did not receive any respond from them. When I check in at the hotel, the staff told me that they have seen my message but I do not understand why I received no respond at all. Another unfortunate is that they can’t change the room type and the reason of it is because I’m staying too long. Maybe 12 nights is long but I’m not sure whether this is a valid reason. I am disappointed anyway. I am not asking for an upgrade, I am only asked for correction and the hotel did not seem to take the customer request seriously.

Room is clean. Nice view. The buffet there is fabulous.

Stayed in April 2023

I got itchy feet from the second days of my staying a little bit of rubbish on the ground in my room hygiene could be improved

u get what u get from the package u brought

Stayed in May 2023

Asked for non feather bedding. Didn't get and allergy issues lasted 12+ hrs later. Checked in late (9am) only to be woken by staff at 10.30am for checking of toilet operation. The refillable water should be in addition to bottled water being provided in room, not instead of.

Not much.

Stayed in May 2023

I was at the reception and I was bitten by snakes on my legs, it was very uncomfortable the distribution of the desk, chair and bed is strange if you want to hold a meeting you don't have enough light The other thing was the carpets, it is a relatively modern and new hotel, I have stayed before but the room this time was stained, it lacked cleaning.

I really like how modern it is, I really like the staff at the reception and the service staff in the room, it also has quick access to the subway, I like the supermarket, the cafeteria and the laundry, they are very accurate, the other thing is the Filtered water in the corridors I think it makes it sustainable by avoiding the consumption of plastic for us foreigners.

Stayed in April 2023

Staff forbid to use bike even the hotels provide them. The hotel has many bike trails around them. Therefore thats our purpose going there. They gave me a lesson why I shouldn't use them.

Stayed in April 2023

very good

very good

Stayed in January 2023

lift services are poor, we need to wait at less 10 minutes for every travel.

Stayed in December 2022

The reception folks specially all the ladies staffs were so arrogant and doesn’t value the customers. Some of the guys staffs are good rest most of them we’re not professionals

Stayed in November 2022

Check was quirky and not in line with such an establishment.

Good location for Shatin. Easy walking distance from Prince of Wales Hospital. Modern style and quite nice.

Stayed in August 2022

Too early check out and need to improve the bathroom dor sela

clean

Stayed in August 2022

Order food not easy. The online order system not user friendly.

Stayed in August 2022

I spent four nights over there, and I felt that the staff at the front desk were only convenient for themselves, not convenient for the customers.

Stayed in August 2022

the pillions are too soft and the bed is too small

clean

Stayed in August 2022

- check in took 45 mins due to a very long lines. seem the hotel didn’t have enough staff to do the check in - check in was meant to be at 3.00pm which is quite late especially when checkout is very early at 11.00am - wants to use the pool the following day but for some reason it couldn’t be booked the day before - we were “allocated” a breakfast slot of 7am- 8.15am. totally unacceptable that we have no choice of breakfast slot and we’re allocated this too early a slot. At the breakfast itself we were reminded with about 15 minutes of our slot left that that we had to get out at 8.15. extremely rude treatment to a paying customer - we asked reception for late check out and they agree to 12pm but the staff in a rude tone told use that if we were later than 12.00 we would be charged an ENTIRE night extra. Really appalling treatment - the “swimming” pool was not fit for purpose as it was crowded with children and the staff made to attempt to clear the way for anyone who actually wanted to swim. there should have been a lane put up to divide swimmer from those just there for recreation. - no bathrobes we’re provided in the room

quite fresh and new. breakfast buffet was quite nice

Stayed in August 2022

Benefit included in the room price is not clear on 3rd party booking platform. ie. breakfast for kids! Checked with hotel prior to arrival, Hotel informed that breakfast for kids is $118+10%, but upon check in, staff said the breakfast price for kid is $128+10% now because they increased the price last night. However, information provided from the in-room iPad also stated that the breakfast price is $118+10% and the receipt from restaurant also is $118+10%. When I check-out, the breakfast price the staff want me to pay is $128+10%. Glad that the FO staff finally managed to amended the price and charge what they have committed to me upon my check-in.

The room is clean and nice!

Stayed in July 2022

We like the TV channel selection which we watched a lot!

Stayed in July 2022

too small, lack of equipment

clean

Stayed in June 2022

the bed was too small and there was no clock in the room, no answer at the front desk after many rings

the pool, the Japanese restaurant

Stayed in May 2022

Our only criticism is that for English visitors a brochure explaining all facilities more clearly would be helpful. The App in the room didn’t scan to our phones.

Location away from busy centre. Very clean, comfortable, staff friendly and extremely helpful. Excellent food. Free shuttle to some city locations . Lovely Christmas decorations

Stayed in December 2023

the flush button of toilet need to be pressed twice to stop water coming . Should have two chairs and table for light meal for long stay clients. The room is a bit small.

quiet, clean, staff are polite and efficient , shuttle transport to nearby MTR, good Japanese restaurant . Plenty of storage area for long stay.

Stayed in June 2023