Nothing

Lovely hotel

Stayed in January 2025

None

Room was ready on arrival. I would like to name Walter Lau on your staff who was efficient and clear and exceptionally helpful with a change to the booking. Communicating with him gave me a sense of trust and relief as I trusted he would proceed as he had suggested - Thank you Mr Lau

Stayed in March 2025

The rinse in the bathroom was not refilled.

Good view, good taste, good service!

Stayed in March 2025

Needs a renovation. Carpets are very old. Main dining area - efficient but chaotic with the number of people dining. More steamed dumpling varieties would be good.

Great location. Executive lounge staff Jason & Moby were very professional yet friendly, and helpful. Elevator could be taken to the bottom which went straight to Pacific Place shopping centre and a short walk to the Metro. Pool was open but seemed private. Conrad provides robes & towels and the change rooms and showers were convenient.

Stayed in February 2025

everything was perfect

Excellent location, could walk to any locations in HK (downtown central, peak tram, many malls, a supermarket is located in the mall below the hotel), exceptional bay view from the bedroom, very good breakfast

Stayed in March 2025

The room furnishings looked a bit old. Our bathroom sink emptied itself slowly. The gym was quite cold. The breakfast buffet spread was rather limited.

Lovely location - easy access to mall, Hong Kong park and MTR ! Our room was on 49th floor so the view of the Harbor was quite good. I liked the extra TV in the bathroom

Stayed in February 2025

Breakfast spread. Hash brown is deep fried with oil that has been reused many times.

Location is good. Lots of high-end shopping. Connected to MTR. Room is clean and bed is good, although deco looks dated. Breakfast is average, not much varieties.

Stayed in February 2025

Maybe for 1st time traveler using public transportation, a more detailed instructions from metro will be more helpful to navigate through various malls.

Old fashion, but maintained very well.

Stayed in February 2025

Check in and out service super slow!! Never experienced anything like it. Rooms a bit dated but everything worked and was clean

Excellent location and good quality breakfast options

Stayed in January 2025

pool and jacuzzi were not open again

location is perfect

Stayed in January 2025

Staff at the reception are not friendly nor professional.

Restaurant staff are great. Lovely outdoor pool.

Stayed in December 2024

Narrow room door

Convenient

Stayed in January 2025

The furnishings and bathroom were a bit dated and could do with an update. Toilet had some issues which were fixed. The breakfast was awful - the queue was ridiculously long so we couldn’t have breakfast one morning and the food was so-so. Eggs were undercooked because chef was in a hurry. We were served the wrong drinks and then the correct ones came twice after. Drinking water provided in rooms were in very small cans which we had to keep asking for.

Location is excellent and convenient to get around with access to the mall. Despite being a bit rundown, the room was still very comfortable.

Stayed in January 2025

Included breakfast

Stayed in January 2025

Breakfast Line

Location Service Facilites Breakfast

Stayed in November 2024

Breakfast place is a bit small

Location, rooms

Stayed in January 2025

No major complaints. Had trouble figuring out the light switches. Room rates were on the high side compared to the other places we stayed at on our trip but that could be because we were in China, not HK for the rest of our trip.

No waiting for check-in which was handled promptly. We enjoyed drinks at the bar and the cabaret singer. Rooms were spacious with a decent view.

Stayed in December 2024

Hilton Honours points not awarded as not booked through Hilton website. Wine servings small and expensive.

Excellent buffet breakfast. Good view of the bay from our room.

Stayed in December 2024

Waiting in line for breakfast every day!

Staff Location Facilities Clean

Stayed in December 2024

Not that I didnt like it, but Conrad could update its ambience lighting, especially in the lobby and hallways.

The staff are helpful and accommodating, from front office, concierge, doorman, restaurant - made our stay very pleasant.

Stayed in December 2024

Breakfast could be better, compared to the other two hotels at Pacific Place.

Concierge was well beyond my expectation. Very helpful and caring. The other staffs were also well trained and friendly.

Stayed in November 2024

The location, the breakfast, the staffs, the amenities, everything..

Stayed in December 2024

Room is a little old

- location: near the mall and MTR station, which is fabulous - room size: really nice and big even with an extra bed - complimentary extra bed - attention to detail: switches were well placed and everything is easily accessible - view : amazing - shower pressure: strong and sooo comfortable - service: had a birthday cake (they noted my birthday which was such a wonderful surprise)

Stayed in November 2024

Thought the rooms were a little old fashioned. Lights in bathroom either on or off. Only one set of us ports on the desk. But very comfortable.

Very well located property with excellent facilities and staff. Great for the business traveller.

Stayed in November 2024