Nothing I can think of.

I arrived early from a long haul flight and an early check in was arranged. The room was clean, large and comfortable. The staff were welcoming and very helpful. The hotel was good value.

Stayed in March 2023

The poorest feature of the hotel is that the ground level access to avoid stairs or escalator (for wheelchairs or baby strollers) is awful-- it is back-of-house through the parking garage with no good pedestrian path, so you are just walking through ugly concrete in the path of driving cars. This part was not well-designed. Even the ground floor access to the escalator required a step to go up, which did not consider wheelchair needs. The front lobby is only accessible from the outside via a long flight of stairs, hence making the other two ground floor entries the only way for anything or anybody that needs to be wheeled. The air conditioner was not customizable and we were quite cold much of the time, wanting to increase the AC temperature a bit. We were told that it is impossible to change room by room, but that if we were cold from the AC, we should use the portable heater in the room-- which seemed absurd to waste energy on a portable heater to combat AC when it was perfect weather outside! The sliding doors that closed off from the living room from the bedroom portion also never shut tightly to keep out the light and noise from the living room to the bedroom; we had to stuff towels or other objects underneath the door in order to make them stay closed tightly, otherwise they kept sliding open. There were also a number of overhead lights that kept flickering or turning off in the room. Finally, for a 1-bedroom suite of this nice size, it would be helpful to have a larger mini refrigerator, as well something to heat food, whether it is a small microwave, steamer, or hotplate. The room was also lacking plates and utensils.

Breakfast buffet inclusion was great, as well as the executive lounge access and the view from up there! Very worth the access. The 1-bedroom suite had an excellent large bathroom and views, and was very spacious and comfortable. The shower in particular had excellent pressure and temperature, with its rain shower heard. Plenty of closet space in the bathroom/bedroom, as well as upfront in the front hallway.

Stayed in March 2023

Only one receptionist at the lobby . Inefficient when there is a queue, especially at 8.30am. No concierge to assist him so he had to handle enquiries, check in n out, luggage storage , call cabs etc. P rice can be more competitive compared to other hotels in Shatin area. No shuttle bus to nearby train station.

Given an upgrade to river view.

Stayed in February 2023

Pillows are too soft.

Value for money. Great service.

Stayed in March 2023

front desk staffs didn’t seem to welcome hotel guests. service level is just sop .

housekeeper was polite. greet me everyday.

Stayed in February 2023

The quality of tea bags can be improved. It would be great if there are small plates and cutlery for cutting and eating snacks and fruits. It will be perfect if there is a microwave.

Very stable and good wifi which is important for video meetings. Room is spacious and well designed. Very comfortable bed. Love the exceptionally high ceilings. Mini fridge is handy. Sound proof is great.

Stayed in February 2023

Very pleasant experience! The atmosphere was very relaxing, just what I needed. I want to give the front desk manager Roy and the service operator, Vicky, a big thank you. They were both excellent to work with! I left my earrings, and they made sure I received them before I left the country, but little did I know I also left one of my credit cards, and they also made sure I received it with the earrings. Great hotel and they will be my stop again when traveling thru HK

Stayed in February 2023

This location quite crowded and noisy

Good location, shopping mall and restaurants

Stayed in February 2023

in-room dining staff can be a bit more professional in mannerisms

The room and quick turnaround when calling in on a problem/issue.

Stayed in January 2023

That the shuttle service was not working That the city side rooms were quite noisy from the traffic

Loved the gym, that you had good Wellcome downstairs and easy to get public transport. Very helpful and friendly staff

Stayed in February 2023

Slightly more expensive but good value for money

Clean and large room. Amenities well supplied. Good view. Convenient location to train and eateries.

Stayed in February 2023

Nothing

Spacious room & helpful staff

Stayed in January 2023

location not ideal , you have to climb steps to get to it and out

good facility and clean

Stayed in December 2022

shower wasn't clean, shower head was broken

quiet

Stayed in April 2025

Food could improve

Location

Stayed in April 2025

It's located near MTR Shek Mun and has a direct bus to the airport - A41P - just 45 mins ride. The room was clean and spacious.

Stayed in April 2025

Great hotel and location. I would highly recommend this hotel. Room service staff (especially Janice) were fabulous. The hotel is about 10 minutes walk from the metro. Easy access to the main attractions. There is a square with two plazas bustling with shops and restaurants. We ate locally a few times when we didn't feel like venturing out in the evening.

Stayed in March 2025

Staff is bad

Breakfast is good

Stayed in March 2025

N/A - I love coming here

This property is exceptional because it is probably one of the most tranquil stays you’ll have in HK. It’s airy and full of natural light, has thoughtful touches such as filtered water taps in the corridors, a great hotel gym and a lovely infinity pool (in summer months). The team are thoughtful, cheerful and genuinely nice! The rooms are comfortable, clean and everything functions. There is no dampness unlike some other HK hotels. I usually have to work while in HK from my hotel room and the wifi is very strong and stable. The desk is also equipped with a handy customisable desk lamp and a large desk. It’s an excellent hotel by all standards. This was my second stay and I was grateful to have been upgraded to a suite! It was a marvellous experience and if you can afford it, I recommend trying it out.

Stayed in February 2025

I had booked a room for three but provided with a room with only one bed. When asked for extra bed, additional fee was charged.

Stayed in January 2025

n/a

Great Hotel with loads to do

Stayed in January 2025

Swimming pool not open

Location, clean and quite

Stayed in January 2025

no bidet. no bonvoy points earned.

everything.

Stayed in December 2024

None

Really good location for us !

Stayed in December 2024

Nothing

I travel here for work regularly and I normally stay in the busier parts of Hong Kong. This time I wanted to say somewhere a little quieter and away from the crazy busy city. It’s just a quick train trip into the city from the station which is just a few blocks away. Or five to ten minutes walk. There’s lots of supermarkets and places around to get what you need and restaurants as well. I really enjoyed my stay and I enjoyed walking along the river. Takes a little bit longer to get there. I’ve got a taxi from the train station. It didn’t cost much and it was very fast and efficient. The rooms are very clean and tidy and comfortable and a little bit larger than you’d normally get in Hong Kong. The breakfast was fantastic.

Stayed in October 2024