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Reviews of Dorsett Tsuen Wan, Hong Kong 4 stars

28 Kin Chuen Street, Kwai Chung, Kowloon, Hong Kong, Hong Kong

#161 of 294 hotels in Hong Kong

Guests' Choice

Review score

Based on 939 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.1

  • Location

    6.9

  • Facilities

    7.9

  • Staff

    8.1

  • Value for money

    8.0

  • Free WiFi

    8.5

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Showing 1 – 25

  • Reviewed: 10 April 2025

    8.0
    Good enough for a short stay. Shuttle to the plaza is good
    • Leisure trip
    • Solo traveller
    • Greenery Queen or Twin Room
    • Stayed 6 nights

    Size of bathroom

    Good

    Stayed in April 2025

  • Reviewed: 9 April 2025

    8.0
    A pleasant stay
    • Leisure trip
    • Couple
    • Superior Queen or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    No desk and only one chair. Not enough TV stations.

    Stayed in April 2025

  • Reviewed: 8 April 2025

    7.0
    Room are comfortable but the pillow is too soft
    • Leisure trip
    • Family with young children
    • Superior Queen or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Location far from city centre, tourist spot and shopping area

    Location is far from city but lucky near to bus station. Hotel provides shuttle to nearby MRT station.

    Stayed in April 2025

  • Reviewed: 5 April 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Queen or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Modern, clean, good beds. Location a little bit far from MTR. A nice park is on the other side of the road, but you cannot cross it. Takes a 20 minute plus detour to get there.

    Stayed in April 2025

  • Reviewed: 4 April 2025

    8.0
    Great, Affordable Option
    • Business trip
    • Solo traveller
    • Superior Queen or Twin Room
    • Stayed 34 nights
    • Submitted via mobile

    My stay was a little unique as I was working at a school nearby for a month, so location and price was perfect for me. Everyone I encountered aside from one receptionist who looked like he hadn’t slept in a week was courteous and professional. The room wasn’t massive but it had a good shower and cleaning staff were very good about cleaning room soon after I clicked make-up room button. The bed was a bit hard and the room a little dark so not sure I would stay again for a long period for that reason, but for short term stay I think it’s fine. The main reason you shouldn’t stay here is that if you are planning on using Mtr to get around it’s an 8-minute walk along a freeway and they’re doing construction along the footpath circa early April 2025 so now it’s narrow and noisy. Saying that, the shuttle bus to kwuntong is an alternative but the one time I took it, it felt like forever getting to the mall as there are so many stoplights along the way. You can get a taxi easily enough too. Finally, room service was okay, a bit overpriced but delivered to your door. Not a lot of options super close but if you don’t mind walking ten minutes there are places you can go. There is a 7-11 downstairs too thankfully.

    Stayed in April 2025

  • Reviewed: 3 April 2025

    9.0
    comfy
    • Leisure trip
    • Family with young children
    • Premier Family Quad Room
    • Stayed 3 nights
    • Submitted via mobile

    The hotel experiemce overall is great! staff are friendly, there is drinking water station in all floors. 7/11 is super helpful. the only bad thing is the location, 8-10 mins walk from the mtr station.its okey to walk but given that we have been walking the entire day going to the hotel was a pain. also, not much food restau just within the area! but if u will be staying and use grab or taxi - this place is just perfect

    Stayed in March 2025

  • Reviewed: 1 April 2025

    8.0
    Slightly out of the way but benefit from good price for a clean, well presented and quiet stay.
    • Leisure trip
    • Couple
    • Greenery Queen or Twin Room
    • Stayed 3 nights

    The main location downside was that the MTR (railway) was quite a walk and on the other side of a main road so you had to walk to a road bridge, over that and down the other side. It looks a lot closer to the MTR than it feels to walk it - no probem most of the time but when we were out late or had baggage, it was a challenge. Check in was ok but the guy wasn't very friendly. I had booked and was due to pay upon arrival. He barely spoke to me and then thrust this paper under my face and said pay by card. I felt pressured not to review the costs - I had booked this many months ago so just wanted to refresh my memory. He wasn't rude - just not very welcoming.

    Room was great - at the end of the corridor and facing a road and some parks - much nice view than staring at nearby buildings. I grew up in HK so I know that affordable hotels often mean tiny rooms. This room was good enough for us. It was clean and had a fridge, TV, kettle, hair dryer - all the things you'd expect, and free wifi. The bathroom was a good size with a big walk in shower. It was quiet and useful to have a 7eleven just outside the hotel entrance. Still, we could have used the free shuttle bus so that's a great thing for them to offer. Taxis were easily available too and the walk to the bus stations was easy. Cleaning staff and those by the front door were friendly.

    Stayed in March 2025

  • Reviewed: 1 April 2025

    7.0
    Either or neither recommend...
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    The room was too small, very hard to make movement, recipcenist lady call Crystal wasn't pleasant.

    Prim location, 24/7 water refill facility, shuttle bus available, and good hygiene in rooms.

    Stayed in April 2025

  • Reviewed: 31 March 2025

    8.0
    It was a happy stayed in your hotel
    • Leisure trip
    • Solo traveller
    • Deluxe Double or Twin Room with City View
    • Stayed 10 nights
    • Submitted via mobile

    suggested that hotel shuttle bus hours can be extended, also bus running can do bit more frequent during peak hours. Thank you!

    Location is good

    Stayed in March 2025

  • Reviewed: 30 March 2025

    7.0
    Just Ok
    • Leisure trip
    • Solo traveller
    • Superior Queen or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    -Location was off-city, 700m from nearest MTR station and you rely on hotel’s shuttle to bring you to the nearest mall for restaurant, shopping. Unless one is ok to spend more time commuting and walking, then location should be fine; -Front desk and concierge was ok but not pleasant as you feel they are not happy with what they are doing; -Housekeeping was ok, pleasant and does her job well on making the rooms well kept. Not sure though if hotel policy to clean rooms once every two days as they didn’t clean mine until the second day despite being out early with a ‘make up room’ request.

    Stayed in March 2025

  • Reviewed: 30 March 2025

    9.0
    Super hotel
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    from the location which is a bit far but there is a shuttle that takes you to town ,

    Very good, great value for money, warm welcome, ready to help you, very clean room , The 7 eleven is well located right next to the hotel

    Stayed in March 2025

  • Reviewed: 29 March 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Queen or Twin Room
    • Stayed 14 nights
    • Submitted via mobile

    Not applicable

    Stayed in March 2025

  • Reviewed: 29 March 2025

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    NA

    Though the room is quite small, fully facilitated.

    Stayed in March 2025

  • Reviewed: 27 March 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Family triple room
    • Stayed 4 nights
    • Submitted via mobile

    The location was a bit far from subway/bus stops. Even local eateries is a bit of a walk to get to. No lock on the bathroom doors, just slide to close, not suitable if not travelling with family. Not very big space for opening luggage. No hairdryer in the room.

    Clean, comfortable bed. Proper double and single bed for 3. Very hard to find room for 3 occupancy. They do offer free shuttle bus to subway stations but needed to be pre-booked and at pre-fixed hour only.

    Stayed in December 2024

  • Reviewed: 25 March 2025

    7.0
    Memoriable
    • Leisure trip
    • Family with young children
    • Premier Family Quad Room
    • Stayed 3 nights

    Lack of amenities e.g. toothbrush, toothpaste, kettle and drinking cups. I would need to go out of the room to re-fill water using own bottles.

    The cleanliness of the room and the comfortable carpet and bed.

    Stayed in March 2025

  • Reviewed: 23 March 2025

    9.0
    Affordable and great location. The beds very comfortable.
    • Leisure trip
    • Solo traveller
    • Greenery Queen or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Carpet a bit old.

    Great location. Convenient shuttle service.

    Stayed in March 2025

  • Reviewed: 23 March 2025

    8.0
    Loved it
    • Leisure trip
    • Family with young children
    • Superior Queen or Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    A bit far from Train station but they do provide the shuttle bus service .

    Friendly staff, nice and cozy place.

    Stayed in March 2025

  • Reviewed: 22 March 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 15 nights
    • Submitted via mobile

    Very friendly and reliable for the house keeping. Highly recommend for the staff (Lily)

    Stayed in March 2025

  • Reviewed: 14 March 2025

    9.0
    Cosy, quiet and clean lodging with comfortable mattress and excellent shower.
    • Leisure trip
    • Family with young children
    • Superior Queen or Twin Room
    • Stayed 4 nights

    There is no pedestrian bridge over the busy road directly opposite the hotel, no traffic lights, nor pedestrian access across the road. In fact, if one alights at the bus stop across from the hotel, it is impossible to cross the road due to high fencing. This means a one kilometre walk or more in either direction just to cross the road. Suggestion: take airport bus A32 to the final stop, the terminus. Use cellular GPS to navigate a 10 minute downhill walk to the hotel. If you have heavy luggage and if it’s raining, take a taxi from the airport.

    The room, although compact, was particularly bright and comfortable. The large shower, a delight. The shuttle bus service directly to an MTR station and shopping mall was of great convenience. Ms. Cherry, the restaurant supervisor, demonstrated excellent customer service skills in English during our stay, which was most helpful.

    Stayed in March 2025

  • Reviewed: 14 March 2025

    8.0
    A pleasant place to rest.
    • Leisure trip
    • Family with young children
    • Superior Queen or Twin Room
    • Stayed 2 nights

    The light at the bed head. I prefer only one side of the bed to be lit up so as not to disturb the other person who is sleeping. As light can shine out of the bathroom door, one's sleep can be disturbed if someone uses the bathroom at night.

    Color scheme is pleasant. Kettle looks stylish. I even googled to find out more about it and had hope to buy one for myself. I appreciate the shuttle service to Metroplaza. The indicator for the "do not disturb" sign was stylishly incorporated onto the door. It spells "class". I appreciate all these details.

    Stayed in March 2025

  • Reviewed: 13 March 2025

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Superior Queen or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    No toothpaste, not worth the money

    Stayed in March 2025

  • Reviewed: 11 March 2025

    8.0
    Value for money
    • Leisure trip
    • Solo traveller
    • Superior Queen or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Air con tends to be cold even you set it to 30 it feels like 23 degrees

    Spacious Water

    Stayed in March 2025

  • Reviewed: 9 March 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Queen or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    location is not convenience

    clean room

    Stayed in December 2024

  • Reviewed: 8 March 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Queen or Twin Room
    • Stayed 14 nights
    • Submitted via mobile

    The instant coffee could be upgraded. The shower hot water could be hotter.

    Enjoyed that the room was cleaned & the towels were changed daily and that we had the option when to change the bed linens.

    Stayed in March 2025

Showing 1 – 25

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