Reviews of Dorsett Tsuen Wan, Hong Kong 4 stars
28 Kin Chuen Street, Kwai Chung, Kowloon, Hong Kong, Hong Kong
#163 of 294 hotels in Hong Kong
Guests' ChoiceReview score
Based on 972 hotel reviews
7.8Score breakdown
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Cleanliness
8.1
-
Comfort
8.1
-
Location
7.0
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Facilities
7.9
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Staff
8.1
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Value for money
8.1
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Free WiFi
8.5
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Reviewed: 8 April 2025
Lip
Singapore17 reviews14 helpful votes4.0“Poor quality rooms, questionable housekeeping, courteous front desk staff”- • Leisure trip
- • Couple
- • Superior Queen or Twin Room
- • Stayed 6 nights
First room we were given was absolutely filthy (level 11), had used cotton tip on the floor and used fake eyelashes stuck to the side of the bed, stains around the toilet bowl. Carpet was stained and ripped at the sides and shower room flooded. This room was very dirty, run down and had more wear and tear than acceptable They changed our room after the first night, still, experiencing how bad housekeeping/maintenance on our first night made us wonder how much we could trust the general cleanliness of the hotel Second room - a lot cleaner but wear and tear is still visible Overall I think there might be issues in management/ standards that translate to a poor guest experience
Front desk staff (light grey suit jackets) were courteous and help solved our issues, concierge was good The free shuttle is a great convenience and the cha caan tengs nearby are good. This is a good hotel if you'd like to explore a different part of Hong Kong. Tsuen Wan, Kwai Chung and Kwai Fong are nice neighbourhoods worth exploring with friendly locals
Stayed in March 2025
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Reviewed: 5 April 2025
Pratakshana
Malaysia4 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Superior Queen or Twin Room
- • Stayed 4 nights
- • Submitted via mobile
Walkable to MTR station and bus stop. Staffs we're helpful with all our enquiries. Value for money, room was big compared to other properties.
Stayed in April 2025
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Reviewed: 3 April 2025
Faye
United States19 reviews2 helpful votes6.0“OK stay, nothing to write home about”- • Leisure trip
- • Couple
- • Family Suite with Sofa Bed
- • Stayed 2 nights
The location is not ideal, you need to walk 4 blocks to get to public transportation. Located in an isolated area that does not have a lot of places to eat.
One bedroom that is a real onebedroom, quiet with spacious shower.
Stayed in March 2025
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Reviewed: 3 April 2025
Anthony
Australia1 review4.0“Passable but would rather pay more to have more comfortable and welcoming stay elsewhere.”- • Leisure trip
- • Family with young children
- • Deluxe Double or Twin Room with City View
- • Stayed 6 nights
- • Submitted via mobile
Unwelcoming front desk staff. Night Audit staff was not properly uniformed and was sleeping at the desk. Room cleanliness and sound dampening can be improved. Basic amenity kits should be provided free of charge.
7/11 convenience store next door to hotel.
Stayed in April 2025
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Reviewed: 2 April 2025
Frank
United States12 reviews10“Thank you to the staff, I am from the United States and was very impressed with the hotel and staff.”- • Solo traveller
- • Superior Queen or Twin Room
- • Stayed 3 nights
- • Submitted via mobile
The staff was exceptional! The hotel was very clean and I enjoyed my stay.
Stayed in March 2025
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Reviewed: 21 March 2025
Fernando
United States1 review10“Everything was excellent, the staff was very attentive we will return soon, this is the second time”- • Leisure trip
- • Solo traveller
- • Deluxe Triple Room
- • Stayed 7 nights
- • Submitted via mobile
Nothing, everything is fine
Nice, I like it, fast and careful service.I remember we ask a for an iron and a few minutes later a lady brought it to us with the board, I don't remember her name, but I.do one of them: Sally ( Cleaning Department) She gently knocked on the door, ask us to let her clean the bathroom and change the towels and sheets, which we agreed to , She left everything spotless, clean and in order, thank you very much Sally and all the hotel staff. Serious work attitude, very friendy with costumer, we will return soon: Fernando , Ivan and Rosalina
Stayed in December 2024
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Reviewed: 13 March 2025
Ko
United Kingdom2 reviews6.0“Decent price, staff friendly.”- • Leisure trip
- • Couple
- • Superior Queen or Twin Room
- • Stayed 7 nights
- • Submitted via mobile
Found quite a bit mould on bathroom wall, but then they changed another room for us after complaining.
We didn't try their breakfast. There is only a 7-eleven shop next to the hotel which closes at around 23:pm. About laundry, only cost hk$40 per wash and hk$40 / 40 mins dry which is quite cheap when comparing with outside.
Stayed in March 2025
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Reviewed: 12 March 2025
Jacky
South Korea29 reviews4 helpful votes10Exceptional- • Leisure trip
- • Family with young children
- • Superior Queen or Twin Room
- • Stayed 2 nights
- • Submitted via mobile
I didn't like that they didn't have a compatable socket for "C-type" or 2 pin chargers. I didn't have an adapter and I struggled a lot trying to charge my phone.
I love that it was clean and very comfortable. I had a great stay at this hotel, and they had a free shuttle bus every 30 minutes from the hotel to the plaza, which was very convenient.
Stayed in March 2025
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Reviewed: 11 March 2025
Maria
Philippines7 reviews10“It’s a very nice experience and we love our stay”- • Leisure trip
- • Couple
- • Superior Queen or Twin Room
- • Stayed 3 nights
- • Submitted via mobile
N/A
They are near transportation and can easy to access
Stayed in March 2025
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Reviewed: 6 March 2025
Mark
Australia2 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Premier Family Quad Room
- • Stayed 5 nights
- • Submitted via mobile
Location
Value for money
Stayed in March 2025
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Reviewed: 6 March 2025
Yau
Australia20 reviews1 helpful vote6.0“Only over night for next day freight”- • Leisure trip
- • Couple
- • Standard Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
No shop nearby
Close to Tsuen wan
Stayed in February 2025
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Reviewed: 6 March 2025
Helen
Australia18 reviews1 helpful vote10“Nice”- • Leisure trip
- • Couple
- • Standard Double or Twin Room
- • Stayed 3 nights
- • Submitted via mobile
Nice
Nice
Stayed in March 2025
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Reviewed: 3 March 2025
Ferichel
Canada5 reviews5.0Passable- • Leisure trip
- • Family with young children
- • Premier Family Quad Room
- • Stayed 4 nights
- • Submitted via mobile
The staff can't speak English well and understand
The staff didn't acknowledge the other person name on it but it's was there.
Stayed in February 2025
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Reviewed: 1 March 2025
Apiwan
Thailand6 reviews1 helpful vote10Exceptional- • Leisure trip
- • Family with young children
- • Family triple room
- • Stayed 2 nights
- • Submitted via mobile
Good hotel & nice location
Stayed in February 2025
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Reviewed: 31 January 2025
Bohuslav
Czech Republic169 reviews3 helpful votes5.0Passable- • Leisure trip
- • Solo traveller
- • Standard Double or Twin Room
- • Stayed 3 nights
Very cold room. Impossible to heat. Noise from neighbours till 2am.
Only couple of minutes walk to the metro station. Reasonable price.
Stayed in January 2025
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Reviewed: 26 January 2025
Ks521
Laos29 reviews10Exceptional- • Leisure trip
- • Couple
- • Greenery Queen or Twin Room
- • Stayed 2 nights
We came here for the HK 100 race. It was very close to one of the shuttle bus stops. The room was very good value for money. We will definitely back when we run HK100 next year.
Stayed in January 2025
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Reviewed: 13 January 2025
Jokeriel
Philippines1 review6.0Pleasant- • Leisure trip
- • Couple
- • Superior Queen or Twin Room
- • Stayed 4 nights
- • Submitted via mobile
shower handle is not working. no toothpaste and brush.
I like the smell
Stayed in January 2025
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Reviewed: 10 January 2025
Phylene
South Africa11 reviews5.0Passable- • Leisure trip
- • Family with young children
- • Greenery Queen or Twin Room
- • Stayed 4 nights
- • Submitted via mobile
Beds were hard, difficult to communicate with the staff
Clean and the view was good
Stayed in January 2025
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Reviewed: 8 January 2025
Suresh
Fiji2 reviews5.0“Staff Training needed on customer service”- • Leisure trip
- • Family with young children
- • Family triple room
- • Stayed 5 nights
- • Submitted via mobile
Reception Staff..lack politeness
Shower and toilet
Stayed in January 2025
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Reviewed: 29 December 2024
Syahqush83
Malaysia1 review10Exceptional- • Leisure trip
- • People with friends
- • Superior Queen or Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Location far from complete groceries store
Comfort room
Stayed in December 2024
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Reviewed: 29 December 2024
Yezmeen
Maldives8 reviews1 helpful vote4.0Disappointing- • Leisure trip
- • Family with young children
- • Superior Queen or Twin Room
- • Stayed 3 nights
- • Submitted via mobile
Everything
Nothing
Stayed in December 2024
-
Reviewed: 27 December 2024
Juan
United Arab Emirates30 reviews2 helpful votes10“Clealiness of the room and politeness of the staff are exceptional”- • Leisure trip
- • Couple
- • Standard Double or Twin Room
- • Stayed 2 nights
- • Submitted via mobile
No complimentary toiletries (toothbrush, shaver, toothpaste and comb)
Cleanliness
Stayed in December 2024
-
Reviewed: 26 December 2024
Wendy
Malaysia6 reviews1 helpful vote4.0“Did not enjoy the stay, will not come back to this hotel again.”- • Leisure trip
- • Couple
- • Superior Queen or Twin Room
- • Stayed 3 nights
The location was far from the station. There are no nearby stalls for food. The hotel bed was not comfortable, and lumpy. The bathroom drainage system was very poor, everytime we took a bath, there will be pools of water and flooded.
No comment.
Stayed in December 2024
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Reviewed: 17 December 2024
Oi
Singapore9 reviews4.0“It could have been better.”- • Leisure trip
- • Solo traveller
- • Standard Double or Twin Room
- • Stayed 5 nights
Room is way too small. Hardly any space to move around in the room. I had to place the kettle on a corner of the floor.
Stayed in December 2024
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Reviewed: 14 December 2024
Allan
Philippines2 reviews6.0Pleasant- • Leisure trip
- • Group
- • Family triple room
- • Stayed 3 nights
The room is quite small.
the location is perfect. plus the free shuttle to the metro is a plus.
Stayed in November 2024
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