The room we stayed in was very tired. It needed quite a cosmetic lift to it as the carpet was worn and brown in some areas, wallpaper peeling, dirty marks around door corners and in the bathroom.

Location was okay and facilities easily accessible. I liked how there was laundry washing available as it made our trip much handier.

Stayed in April 2024

The staffs are helpful.

Stayed in March 2024

My friend got bed bug bites all over her legs. No wonder she can't sleep at night because of the itch on her legs. There are days when the housekeeping did not clean properly, only changed the bath towels. I still found the coffee powder on the desk when we returned that night. I also found Coffee stains on the lavatory (probably when the hk washed our coffee cups).

The room was spacious. It can fit 2 beds comfortably. You can lay out your luggage on the floor without hampering the walkway. Since the hotel is far from the city, the free shuttle bus was really of great help on our every day travel to our destinations.

Stayed in April 2024

Very clean and comfortable of shuttle bus

Stayed in April 2024

Perfect

Stayed in March 2024

Its to far away, it's not very clean,. The stuff on the main reception are not to friendly. We didn't like sound of air con in our room or that we cannot open only a little our window.

Id like cheap price

Stayed in March 2024

I have to change room, as my previous room was too small.

Cleanliness

Stayed in February 2024

Room was relatively small so was the bathroom, very basic furnishing. Room smelled a little damp and beds were just okay, not the most comfortable but not terrible either, they provided one pillow which isn't enough. Overall the pictures provided for the property on booking make it look better and more modern than it actually is.

Good location, very close to the train station which helped us get to most destinations such as Disneyland and other touristic locations. Hotel also provides a shuttle service but we never used it as the train was sufficient enough. Rates were very reasonable for the season (we visited in January). Room keeping and cleaning was excellent.

Stayed in January 2024

The room wasn't clean.

Stayed in March 2024

Food.

Breakfast is very focused on Chinese audience and is limited for international travellers. There is no egg station, for example.

Stayed in January 2024

The location of the hotel. It was not so convenient and the shuttle bus runs until 19:00..

The price was quite ok compared to the majority of the hotels.

Stayed in February 2024

15 mins walk from MTR station cobblestone street makes it hard to pull the luggage uphill.

Close to my relatives home

Stayed in March 2024

We like the shuttle bus service but will be good if it runs longer at night as well. By the time we come back from a night out in HK there is no more shuttle service.

The rooms are comfortable and clean. Staff are super friendly and helpful too. Good there's a 7-11 downstairs and paid self-service laundry in hotel.

Stayed in March 2024

1. Provide a hairdryer with stronger air-power 2. Install universal power sockets 3. Provide alternatives to hang clothes inside the bathroom

The convenient location and accessibility to public transportation

Stayed in March 2024

Too far from gathering spot. I need to go Tsuen Wan station every morning and no shuttle available that early.

Quiet and comfortable bed.

Stayed in March 2024

Room was bigger than usual Hong Kong hotels. Location seems to be far from train station, but Bus stop is there so I did’t feel inconvenient.

Stayed in February 2024

Too much traffic noise and from others in the hotel. The bed was too hard for me.

Not used

Stayed in March 2024

The hotel room was in the back of the hotel and it felt a bit used or cast aside. The hallway had lifts that didn't go to the foyer or anywhere but I managed to beat the maze and return to the main lift eventually. The room was small which is usually OK as the room rate was low but there was nowhere to hang clothes and the iron kindly provided had no lid to keep water kept ejecting onto clothing being ironed. The location I didn't explore too much but the train was a distance away. They do have shuttle bus but it required booking so I took a taxi everywhere. The buffet breakfast was limited for my palette so I ended having a couple of boiled eggs and a coffee that I paid $100hkd for the one time I sampled the buffet. I tried call room service a few of times but no one answered. I don't mind some limitations as it was not expensive but it's off my list of stays for future business trips. Possibly the more expensive rooms may provide a different experience in certain areas.

Some staff were helpful. The room was clean and items

Stayed in March 2024

The beds are uncomfortable

The bathroom needs some update. The shower stall looks old and a bit dirty

Stayed in January 2024

Dirty and small

Stayed in February 2024

Almost nothing near the hotel

Room was large

Stayed in February 2024

complete facilities

Stayed in February 2024

Poor bathroom cleanliness.

Good value for money since the room is relatively big and MTR is walking distance away.

Stayed in February 2024

I chose the superior room and there wasn’t even a closet. It was very disappointing. Expected better room but very disappointed.

Bathroom was okay

Stayed in January 2024

Nothing

I love the Chinese dim sum restaurant on the 1st floor. It was immaculate. Open at 6:00am daily. Dim sum at a discounted price till 11:00am. I enjoyed my 花膠灌湯餃 so much, I have to had one daily. The peanut n pork congee was scrumpdilicious. Servers were excellent, great service. Hotel Bus Shuttle.: So organized. U simply call to book your seat and hop onto the bus. The schedule is super convenient. Minutes to Kwai Fong MRT. Took me 30 minutes to arrive the Causeway Bay MRT station from the Kai Fong MRT station. The booking of shuttle seats is open 24/7. So good!!?! Service at the Front Check In counter: all staff are so courteous and well trained. Hotel Manager Edwin is a CHARM. His service for his hotel residence is rated "10". Understanding, caring and no matter how busy he is in his office, he comes out to the front counter to help me to the best of his knowledge. Edwin's help is immeasurable. I am very much impressed with his service. There is a 7-11 convenience store on the main street where you can buy snacks and bottled water. Super convenient. I stayed for two weeks from Dec. 15, 2023 till around Christmas time. I love Dorsett Tsuen Wan Hotel. I could have stay here for two months..... Thank you, Mr. Edwin Chow. You have made my stay a memorable experience. S.. Wong Chiu from Canada

Stayed in December 2023