Breakfast was fixed menu suitable for Chinese people whereas Holiday inn is an international brand , should be offering options suitable for others as well.

Stayed in March 2025

Ground level reek of sewage leading to the escalators up to reception area. Booked 2 rooms (Specialty and Twin room) for my stay and felt the interior were dated and it could use with some rejuvenation. Slept on the sofa bed and it was the most uncomfortable thing to lie on as it was so hard, I hope the hotel can consider replacing it or adding more bedding for more cushier support. Breakfast is not a buffet so we had to get used to eating the same meal options over the few days and we were also limited to eating only the two Muslim-friendly / vegetarian options.

Strategic location with easy access to MTR, various shopping and dining options within Causeway Bay. Check in was smooth and staff were pleasant all throughout.

Stayed in April 2025

The room was very small, the bed was hard, and we’re supposed to have a Quinn bed, but they gave us a smaller bed. We had breakfast included and the service was terrible. The waiter, with his long gray hair, was very rude, and a waitress threw a pen at us. We decided not to return the next day for breakfast.

Very good location and the person at the reception was very friendly!

Stayed in March 2025

Close to MTR, restaurants, shopping

Stayed in April 2025

Location is very strategic, close to shopping centres and MTR station. Breakfast is provided, but limited choices (only 4 menus and not changing). Room is quite old, and found a bit of dust.

Stayed in April 2025

Room carpets can be more thoroughly cleaned and vacuumed.

Great location, comfortable sized rooms

Stayed in March 2025

Bathroom is rather dated. Carpet in room has a bit of smell, but bearable.

Stayed in February 2025

The GF smell - we are not sure what it was. Once you go up to the 2F to the concierge it smells better.

Perfect location - right across Lane Crawford - in the middle of Times Square

Stayed in March 2025

Sofa bed not comfortable. Was charged extra pillow for the stay

Stayed in March 2025

The staff, facilities and location where great for things we wanted to do - close enough to Ding Ding track, Times Square shopping and Causeway Bay Metro all within 10 minutes or less walk. Which was awesome.

Stayed in March 2025

Breakfast.

Good location.

Stayed in March 2025

Would have liked more options for breakfast. But was still nice.

Great location, good size room.

Stayed in February 2025

Room walls paint looked poorly finished - not sure if it was just our room but it made me feel I was in a hostel walking inside at first. Hallways dimly lit and not welcoming. Music playing in hallways can be heard inside guest room faintly. Shower head holder doesn’t stay in position despite repeated adjustment. Dryer for laundry was not dry enough even for small load. Stains noted on carpet.

Excellent staff - courteous and helpful. Proximity to eateries of all kinds. Spacious room. Opportunity to open up sofa bed for young child. Good quality showering liquids. Breakfast was included. Slippers provided.

Stayed in March 2025

The location was excellent, across from Times Square and close to the local bus station Staff were very helpful. The hotel was very clean.

Stayed in March 2025

Hotel and rooms are a bit outdated Breakfast is very limited and of smal1l quantity.

Top location in HKG. Next to millions of all type of restaurants and shops Friendly staff and nice shower

Stayed in March 2025

The self serve laundry was a but expensive given we had to dry our clothes twice to ensure they were completely dry.

Appreciated staff let us checkin earlier in the afternoon and opened up the lobby wifi so we could get our esim ready when we arrived the morning. Complimentary breakfast was great with both Asian and western style options available.

Stayed in March 2025

We don't like to change the lift when we leave/go to our room.

We like the location and the service

Stayed in March 2025

No bidet in the bathroom

Location and size of the room.

Stayed in March 2025

The hotel is located near a nightclub. On Friday and Saturday nights, I couldn’t sleep well because it was so noisy until 4 AM. It wasn’t just the noise from the nightclub—people were also shouting at each other throughout the night. It was unbearable for me because the room was not soundproof.

Staff, room size and facilities.

Stayed in March 2025

We stayed in a 3 person room, third person slept on an VERY UNCOMFORTABLE sofa bed, bed was too hard and caused back pain, we expect a better quality bed, and if you do not have a real two beds (1 queen size and 1 single bed), do let guess know in advance. In short this sofa bed is horrible!

All the staff who works there are friendly and helpful, including cleaners

Stayed in March 2025

Rooms are quite small. We were 3pax/room. 2 is just right.

Location was good.

Stayed in March 2025

No other comments.

I like the self help laundry service but a little expensive compared with the other nearby laundry shop.

Stayed in March 2025

Nothing. Enjoyed our stay

Great location close to causeway bay MTR station and the nearby malls / restaurants etc. Nice breakfast - one option from set menu, coffee, orange juice. Lovely staff very friendly and helpful. Room modern and clean, well equipped. Good bathroom. Nice view from 23rd floor where our room was. Also handy to have microwave in the lobby for guests to use for snacks / lunches etc. decent gym.

Stayed in February 2025

nothing

There was a great variety of very good food for breakfasts and lunch.

Stayed in January 2025