Room too hot, AC didn’t cool. Despite breakfast being advertise as included, there was no breakfast at the hotel, the hotel provided with a voucher to have breakfast at a fast food chain or a brand coffee shop, the voucher didn’t cover a proper breakfast.

Great location, near subway and shopping area. Located near Causeway ave the hotel is near Victoria Park and is at a walking distance from Golden Bauhinia Square. Also lots of restaurants and shopping malls nearby.

Stayed in August 2023

Is a little old however everything still function perfectly

The location is very convenient

Stayed in August 2023

GOOD LOCATION

Stayed in July 2023

The property needs an update and more thorough cleaning. The shower especially was quite old and worn.

The hotel is in a great location.

Stayed in July 2023

none

value for money, good location and clean

Stayed in July 2023

The space

The ambience and locationwise

Stayed in July 2023

N/A

Clean and Location near MTR Station

Stayed in July 2023

Facility is very old

Breakfast vouchers are convenient for use

Stayed in June 2023

a lot of bed bugs, my sisters and I got bitten multiple times

Stayed in June 2023

Poor quality bedding..my child has allergic reaction to all the dust and I don't know what else. Under bed filthy. They say it's kid friendly but it's just a normal hotel. It's near the entrance to MTR but still a very long walk underground with kids.

Stayed in June 2023

The cleanliness of the room left much to be desired, with a dirty walk-in shower and stains scattered throughout. Additionally, the broken toilet seat was a significant inconvenience. The room had an unpleasant odor, which detracted from the overall comfort. The AC temperature control seemed ineffective, resulting in a freezing environment while sleeping. The bed was highly uncomfortable, with what felt like springs or protruding nails causing discomfort to my back. Moreover, I was surprised to find that there were no garbage bags in the trash bin. Black hair found on the slippers inside, the packaging, looks disgusting, I didn’t even open them. I hope the hotel management takes these concerns into consideration for future improvements.

I took the breakfast once only because the breakfast options were extremely limited and failed to meet expectations in terms of taste and variety.

Stayed in June 2023

Nothing in particular.

The breakfast voucher is more than enough for one person which is very generous of them. The staff is very friendly and accomodating at all times. I would recommend this hotel abd will book on my future visits to hkg.

Stayed in June 2023

The breakfast could be better

It was good

Stayed in June 2023

There are a lot of things that could have been better. As IHG members, we have stayed at various IHG hotels including express hotels and this hotel by far is one of the most under maintained IHG express we have stayed at. The rooms are old and walls have a lot of markings. The carpet in the room did not seem very comfortable and although the bed was super comfortable the bedsheets weren’t very clean. The hotel sometimes smell of smoke and I think smoking should be prohibited. We were also surprised that upon check in, we were given a choice of food for breakfast rather than a proper buffet breakfast. I think this should be made clear when guests are booking the hotel

Holiday Inn Express Causeway Bay is located at the heart of causeway bay where you can find most of the shopping centeres. It was the best choice especially as our main agenda was to shop. MTR was easily accessible as well as taxi etc.

Stayed in May 2023

Breakfast was a tuna sandwich and small juice plus cold tea

Nil to report

Stayed in June 2023

Average, not so great based on rates they charged

Stayed in May 2023

This review has been hidden because it doesn't meet our guidelines.

toilet was nasty

location

Stayed in May 2023

a bit rundown and look same as when I stay 5 years ago

location

Stayed in May 2023

Not worth the money paid

Location

Stayed in May 2023

layout of the room - sofa by the desk made it hard to sit in the desk chair and then hard for anyone to use the sofa the bed was like a rock. It is the least comfortable bed I have ever slept on Did not always get replacements for coffee, tea and toothpaste Rubbish left in the room

location bathroom with a walk in shower wardrobe and hangers mini fridge to use big desk sofa

Stayed in April 2023

It was a boxed breakfast the tea and coffee were only warm

Staff were absolutely Great, location was Greati

Stayed in April 2023

Rooms were a little outdated

Close to everything

Stayed in April 2023

breakfast wasn't good. rooms were not clean. beds were uncomfortable!

location, and friendly staff.

Stayed in April 2023

few choices of breakfast

good location - near mtr and many shops and restaurants nearby

Stayed in April 2023