Unfortunately the shuttle bus ends at 23:15. Some flights land quite late so this was a bit of an inconvenience as we waited a while for our luggage. Wish we stayed longer.

Best shower

Stayed in April 2023

Bad lobation! Worse than expected

Exelle staff!

Stayed in May 2023

A bit far out, but it's meant to be an airport hotel I think so that's OK.

Great room. A super comfortable bed and pillows, I liked the night light option too. The location was a bit far out, but there was a shuttle and it was incredibly quiet. The view was also decent. The staff were friendly. The amenities were good and there was excellent water pressure from the shower. Very clean facilities.

Stayed in May 2023

everything was perfect!

Stayed in May 2023

Close to the airport and free shutter bus. Clean room and nice facilities.

Stayed in May 2023

none

Clean good location and on time shuttle service accommodating staff wide variety of choices for breakfast

Stayed in April 2023

Unfortunately, there was one aspect that proved to be a bit of an inconvenience—the shuttle service. The hotel's shuttle, while a convenient amenity, operated on an hourly schedule, which wasn't as flexible as we had hoped. This posed challenges when we needed to be somewhere at a specific time and had an evening plan that extended beyond the shuttle's operating hours. It would have been more convenient if the shuttle service ran more frequently or had extended hours, allowing guests to fully explore the surrounding area without feeling rushed. Despite the limitations of the shuttle service, we were still able to enjoy our stay. The positives, such as the stunning view, cleanliness, and exceptional service provided by the staff, outweighed this minor setback. If you're seeking a tranquil and pleasant getaway, this hotel will surely meet your expectations, as long as you plan your transportation needs accordingly. Overall, I would recommend four points by Sheraton Hong Kong Tung Chung to those who prioritise cleanliness, friendly staff and appreciate a beautiful view. However, it's important to keep in mind the limitations of the shuttle service and plan accordingly to avoid any inconvenience.

I recently had the opportunity to stay at four points by Sheraton Hong Kong Tung Chung with my husband. Overall, my experience was positive, thanks to its nice view, cleanliness, and friendly staff. Let's start with the highlights of our stay. The hotel room boasted a breathtaking view that instantly captured our attention. The shimmering sea view greeted us with a picturesque sight. It truly added a touch of beauty to our stay and made waking up in the early morning more enjoyable. In terms of cleanliness, I have no complaints. The hotel staff took great care in maintaining a spotless environment. From the lobby to the rooms, everything was well-maintained and tidy. It was evident that cleanliness was a top priority, which added to the overall comfort of my stay. One of the standout features of this hotel was its friendly and attentive staff. From the moment we arrived, we were greeted with warm smiles and genuine hospitality. The receptionist was helpful and eager to assist with any inquiries or requests we had throughout our stay. They went above and beyond to ensure that we felt welcome and taken care of.

Stayed in May 2023

I had confused the two Sheraton hotels by the similar names, caused got the. wrong lift one time

Stayed in May 2023

Nothing to dislike

Location of this hotel is so convenient to pretty much everything. I also like the convenience & frequency of the courtesy shuttle.

Stayed in May 2023

Clean,modern,close to the airport ,shuttle bus , breakfast, quick response to my needs

Stayed in May 2023

NA

Accommodating Filipina staff👍

Stayed in May 2023

1. Location 2. Friendly staff 3. Walking distance to MTR station 4. Shuttle bus service from hotel to airport and from airport to hotel 5. close to Citygate Mall and cable car station

Variety of breakfast choices. Great location, close to CityGate Mall and Tung Chung MTR. Provide a free shuttle bus to the airport. Friendly staff and most of the staff can speak good English. Good food.

Stayed in May 2023

a bit expensive

New and modern

Stayed in May 2023

Na

Na

Stayed in April 2023

the bed is too soft, didn’t feel good support for my back.

good lighting and staffs are very nice.

Stayed in April 2023

restaurant and roof top bar was next door

location

Stayed in April 2023

nothing

location room size n clean n new

Stayed in April 2023

We don't have any complains. This hotel exceeded our expectations.

We had a great experience at this hotel. We stayed twice, on two separate occasions, and the exceptional service and comfort was the same both times.

Stayed in April 2023

The Hotel is a bit of a way out of the city, but we needed to be close to the airport, so that suited us just fine. We have no complaints at all.

We needed a place to stay that was close to the airport, and the hotel's free shuttle service made everything super easy and convenient for us. Our room was wonderfully comfortable and clean, and the staff were excellent and friendly.

Stayed in April 2023

Nothing

The shuttle bus!

Stayed in April 2023

No toilet bidet, which bothered me but it was only for one night so all good.

Clean, modern rooms. Great view as well. We stayed here because we had a 16 hour layover. Near enough to the airport for a cab or take their free shuttle. Easy check-in and out.

Stayed in April 2023

Good choices at breakfast. Nice location with great view of the airport and ocean. Good choices for dinner and grocery in the area, with upscale restaurants and convenience stores attached to the building. Free shuttle from Tung Chung MTR station is very convenient.

Stayed in April 2023

No significant areas for improvement. Only comment is that the location of the 2 sister hotels of Sheraton & Four Points by Sheraton side by side was confusing to our taxi driver who dropped us at the wrong door. Staff were very helpful though and moved our bags to the correct hotel straight away.

Comfortable, quiet room. Free shuttle buses to the local MTR station and to the airport terminal were very useful. Good base if you need to be close to the airport.

Stayed in April 2023

good location (free shuttle buses to exhibition and airport), clean, spacious rooms, comfortable bed and pillows

Stayed in April 2023

Rooms are quite small. Hotel reception can be noisy when busy.

Good location, near shops, restaurants and metro. Pleasant view of the water and comfortable beds. Breakfast varied and plentiful.

Stayed in April 2023