Sitting arrangements in breakfast area. Less staff. Staff was too loaded

Location is good. Pickup and dropout is great.

Stayed in January 2025

The food, there is not a lot of choices at the buffet breakfast

The location

Stayed in December 2024

The shuttle bus was packed!

Spacious compare to other hotel

Stayed in December 2024

The room absolutely stunk of cigarettes, my clothes freaked after just one night, it was meant to be non smoking room. An absolute disgrace to the sheraton brand

Location

Stayed in December 2024

Breakfast so so in a very crowded environment.

Stayed in December 2024

limited vegetarian menu, and no internet link for movies, few english tv. channels.

Stayed in November 2024

Basic facilities , expensive for what is offered

Location for overnight halt from the airport is great- 10min drive

Stayed in October 2024

They need to refund money on credit card hold faster than 2 weeks

Average

Stayed in December 2024

Drain of wash cabin was broken, so I had to drain by glass.

Clean and clear system

Stayed in December 2024

Room wasn't very clean. Stains on the bedding Worse a pubic hear on the duvet cover. Found coins and other debris from previous guests. The shower head wouldn't adjust correctly The breakfast buffet was so busy and queues for 10 mins plus for items. The staff clearing up were miserable and unhelpful.

Location was good.

Stayed in December 2024

Aircon was broken and made a massive noise, cobwebs on the mirror. Noise from outside through night. In the morning I asked concierge if I can take a shower somewhere when I return they said sure just ask they will organize something, planned my whole day around that. Got back different people at concierge said sure, just ask for a key made a reception, reception look at me like I was crazy, just said no they can't help, very rudely

The breakfast was good, the view wasn't bad

Stayed in December 2024

Small rooms, no bottled water in the room, had to go buy at night after we checked in at mid night.

Free shuttle to malls and airport, centrally located as well.

Stayed in December 2024

They have bee at room, after changing the room, the lock of the new room is broken.

People service is good.

Stayed in November 2024

Overall staff is good and polite

Convenient to airport and transport links

Stayed in November 2024

No bar Long way from attractions No brochures on things to do in Hong Kong

It was new

Stayed in November 2024

There was very little coffee for two people. Very basic extras.

The view from the 21st floor was stunning. Beds are comfortable.

Stayed in November 2024

The room sound proof is poor, I could hear when neighbour open the door which disrupt my sleep

It is a nice hotel but we don't have much time to explore. Hotel near airport, they have free shuttle service to Tung Chun MTR & airport which makes it convenient.

Stayed in November 2024

Staff was rude, dismissive, and unhelpful. Their English was very poor, so I understand they might've been unable to be more helpful rather than actively rude, but it did come across as dismissive and that they weren't interested at all in helping us. I'm partly to blame as had I known I'd stay in Hong Kong beyond a quick connecting flight I'd had put in the effort to learn some key phrases in Cantonese before visiting to communicate more effectively. However, it isn't unreasonable to expect a hotel by the airport to have receptionists with conversational rudimentary English. English is an official language of Hong Kong, although I understand that's primarily a second language to Cantonese. Regardless, it was a significant headache being unable to effectively communicate with hotel staff.

We booked the hotel due to flight delays, forcing us to stay a night in Hong Kong, so we chose a hotel close to the airport with shuttles to and from the airport. It was a spacious enough room with a nice view. Clean, had amenities and portable hot and cold water faucets on each floor. It's very far from the city, but it is perfectly located for a quick airport connection. There's also a 24/7 convenience store in front of the hotel. Hotel was convenient and comfortable enough for its purpose.

Stayed in September 2024

Rooms were very small. We booked an executive room and it would’ve been a standard room elsewhere

Close to airport

Stayed in October 2024

everything was good

location and room style, not too fancy and great architecture of rooms

Stayed in October 2024

Early entry

Stayed in October 2024

Waited an hour for the Hotel's shuttle bus on a very hot Hong Kong day. A real turn off. Check in was slow. Bar prices exorbitant, after which, did not spend any more money in the hotel

Nice room, very comfortable. Reasonably close to Hong Kong airport. Nice view from 10th floor.

Stayed in October 2024

Restaurant was restricted to a buffet with few appropriate food choices. Atmosphere more like a food court than a restaurant. No other close alternatives for lunch or dinner.

Location was convinient

Stayed in September 2024

Nothing.

The room is nice. Really liked the sea view. It’s good for going to rest at nearby airport but be warned a lot of mainlanders. No hate to them but it just can be crowded.

Stayed in September 2024

I used the airport shuttle - you are required to load your own bags underneath the bus and retrieve them as well with no help from the driver. If your bag gets pushed to the back, this requires crawling into the space to get your luggage. The dinner buffet was marginal as well - no bread or rolls and mostly Asian with little choices for Western food.

Stayed in September 2024