Check in and check out process took ages. How it can be so long ? Room quite small We was misleading with some pictures thinking there was a swimming pool but it was only for Sheraton Not in the center.

Breakfast was ok Cleanness was ok Overall staff was ok Still walking distance from Citygates (15 min walk)

Stayed in November 2023

The room next to mine was under renovation, that starts before 9am in the morning. I was awakened by the noise.

The hotel is only 10 mins away from HKG, perfect for late night arrival.

Stayed in November 2023

As all in HK it is now too expensive to visit

Nice location as my friends are in Tung Chung

Stayed in October 2023

This property was closer to the Airport so if your transiting or on a short business visit, this is a good property to stay. Hotel provides free shuttle bus to the Airport.

Stayed in November 2023

There’s no swimming pool or gym. If you are doing a staycation, this is not the hotel for you. It’s basically room and nothing else. Included.

It’s nice and clean. & the variety during breakfast buffet.

Stayed in October 2023

It was a terrible experience. When I checked in, the customer service staff seemed very indifferent because they were busy and didn't even say hello. After checking in, they gave me the room at the end of the corridor. When I entered the room, I smelled a strong smoke smell. I didn't even know if anyone was still in the room, so I called the customer service and asked to change the room. The customer service immediately changed the room for me, but I panicked about the unpleasant experience just now, so I didn't sleep well all night. It was really a bad experience

It was a terrible experience. When I checked in, the customer service staff seemed very indifferent because they were busy and didn't even say hello. After checking in, they gave me the room at the end of the corridor. When I entered the room, I smelled a strong smoke smell. I didn't even know if anyone was still in the room, so I called the customer service and asked to change the room. The customer service immediately changed the room for me, but I panicked about the unpleasant experience just now, so I didn't sleep well all night. It was really a bad experience

Stayed in October 2023

The bed linen smelled strongly of a chemical odor, which caused me to have an allergy. We didn’t sleep until 2 am because of loud screams from the cafe below on the 1st floor. We lived on the 18th floor.

soft bed, high-quality shower gel, hair conditioner, shampoo. There are terry slippers. great staff. stunning view from the window.

Stayed in October 2023

I had to change 3 rooms before the staff managed to get a room that has no smoke smell. The smoke smell is indeed quite unbearable. There was also a big group of tourist that were very rowdy in the night making a lot of noise at the lobby. I wish there was some kind of crowd control.

It’s quite new and has nice views. The bed is comfortable and helpful staff. I would like to commend the great service of one of the staff - Rabbit, for his kind help and patience to change the room for me.

Stayed in October 2023

Lack of interest from reception staff and still being charged for breakfast although it was not available.

Room was perfect however I booked B&B. Had an early plane to catch leaving the hotel at 06.00, breakfast did not open before I needed to leave. They advertised a transfer facility, likewise this did start til 06.30. Was told I could get my own taxi.

Stayed in October 2023

Very small room, too soft bed and no gym or pool.

Great location

Stayed in October 2023

I was travelling for work the hotel was fully booked so I could not get a room directly, which is ok. BUT I needed to work and there was no place for it. When I could get a table at the breackfast area there was no socket to charge the pc. Beside in the four points building there is no gym or pool. You can use the Sheraton's facility but you have to pay for a full day use which makes no sense for people travelling for work.

The room was amazing.

Stayed in October 2023

The lobby smelled like cigarette smoke and looked dirty

Stayed in August 2023

There was no hand soap in the bathroom sink

Stayed in September 2023

the rooms are ok

restaurant not good

Stayed in July 2023

Can't check in early, a little disappointed

Can't check in early, a little disappointed

Stayed in June 2023

No fitness centre

Clean and friendly

Stayed in August 2023

They don’t treat guest the same way. They discriminate they avoid talking to you if you only speak english

Not good. Too crowded and food was limited. Service was not good at all. We pay for buffet lunch and breakfast but we only serve soup for lunch and breakfast was mostly cereals and bread. If you asks for something they just ignored you

Stayed in August 2023

Some areas of the bathroom are yellowish. This is very shocking for a Sheraton Hotel.

The staff who assisted me with the check in was very polite and professional. They are a gem to the hotel as they make guests feel welcomed. The room is also tastefully designed.

Stayed in July 2023

Room is too small and requests are responded after several calls.

View is good.

Stayed in July 2023

Long queue for check-in. On arrival told that the only way to get something to eat or drink was a vending machine which only accepted a local credit card - WeChat? Shuttle bus to and from airport only goes once an hour - but taxi should only cost 40-50 HK dollars, but you need to pay cash. Shuttle bus to MTR station better - twice an hour, but on return at night was full, so still needed a taxi.

Comfortable, well designed rooms - good bed and shower, quiet. Good breakfast.

Stayed in July 2023

dont have pool

not variety

Stayed in June 2023

Although Four Points provides free shuttle bus to Tung Chung Station and the airport, the driver did not give any assistance to help my elderly mother board the bus when I asked if he had a step box to lower the distance between the last step on the bus and the ground. Cleaning can be improved as we saw mildew in the shower area and around the sink. We may have accidentally pressed the DO NOT DISTURB button below the key card slot by the entrance. The room makeup and towels change did not happen when we returned to our room in the afternoon to take a break. When we discovered this we called service desk and they immediately dispatched room cleaning staff and reminded us to do not press that button if we wanted room makeup.

Check-in staff was a trainee and he was courteous and gave us an accessible room as we requested during booking. We stayed 2 nights on the 12th floor in room 1230 universal room with king bed. Very good water pressure. Mother likes the barrier-free shower. However, water didn't drain fast enough and almost flooded the toilet area as the shower has only a curtain and lacks a sliding door to physically block off the water from the shower area. 7-11, supermarket and fastfood restaurants are located directly across from the hotel. Walk about 5 minutes east along Ying Hei Road there are more restaurants, another 7-11, supermarket and Starbucks at the Century Link shopping centre.

Stayed in July 2023

All ok

Tidy and clean

Stayed in July 2023

The breakfast

Stayed in July 2023

Staff attitude at Operator Room size with no storage Poor selection of breakfast Lack of English speaking staff Check out time at 11 : 00 am which was not communicated earlier No recognition of Marriott Bonvoy member

Very poor selection Only catering to Chinese travellers Despite requesting a vegetarian as dietary restriction, no action was taken, Spoken to Front desk and Indian chef in evening but no action For 10 nights only had bread and butter. Extremely poor selection Eggs also not done properly Fishmarket is better managed than restaurant in morning Lack of leadership all around

Stayed in July 2023