Not applicable - the apartment and hotel facilities were uniformly excellent/outstanding!

Great check-in experience. The lady who served me hailed from Vietnam, where I am currently based!

Stayed in February 2025

Nothing

Fantastic property with shuttle bus service to the closest MTR station.

Stayed in January 2025

there’s no microwave oven where we could reheat our food to save cost

Clean, quiet, free bus to airport and MTR

Stayed in January 2025

✓ Excellent customer service ✓ Clean, comfortable, and modern rooms albeit a bit compact ✓ Free shuttle to the airport and Tung Chung station ✓ Great views ✓ Has access to food shops just right outside the hotel

Stayed in January 2025

This may have been a one-off, but we arrived on the 29th Jan 2025. I was aware that this was in the Chinese New Year celebrations. We were told on arrival we had been upgraded to a ocean view room at 637. We arrived at 11pm after a long flight and were both tired and ready for bed. However outside in the restaurant area between the two hotels directly below us was a New Year party which was very noisy. My initial reaction was that it was one of those things that might carry on until 1 or 2 am however it kept us awake until 7am. I complained to reception who dealt with the complaint by moving us to another room on the 11th floor which was away from the area. However the following night there was no party so wouldn't have been an issue either way. The staff dealt with it as well as could have been expected but surely someone in charge of a hotel.must have realised guests paying for a room and a good night's sleep would not be happy. I would be amazed ifvwe were the only couple not disturbed by the party.

The hotel staff, shuttle services between the airport and MTR station were great with timetable and locations easy to find online before arrival so I could leave the airport and get straight onto the shuttle bus. The rooms were well equipped, clean and quiet......all the staff we dealt with were friendly and professional at all times.

Stayed in February 2025

The beds were terrible for people with back problems; too soft and lumpy!

Clean; breakfast great variety &tasted good; the best destination for catching flight the next day; free shuttle taking us to a great mall!

Stayed in November 2024

A lovely hotel with good proximity to the airport. We appreciated the free airport shuttle. The room was well-appointed and spacious, with modern amenities. Staff were very friendly and helpful and we had no issues securing a later check-out. Breakfast buffet was enormous (& very busy) with something for everyone. Would highly recommend for airport accommodation or if visiting Lantau Island (Disneyland, etc).

Stayed in January 2025

The location is a little far out of the way; this is convenient for airport access but can be annoying for access to core HK.

Incredibly clean and spacious room with all the essential amenities provided.

Stayed in January 2025

They asked me to pay the hotel invoice to them as they hadn’t received it from booking. Com before my arrival. I am very unhappy to have to pay the bill twice. I need to contact for a refund. I felt very embarrassed having to pay the!!!

Great location and lovely staff. They were very helpful.

Stayed in January 2025

Many breakfast choices - for all nationalities. Excellent Airport shuttle bus and also shuttle to local shopping mall / metro station.

Stayed in January 2025

Fantastic location. Close to the public transport system and local shops. Shuttle services are reliable and efficient. Proactive staff. Extremely clean facilities. Eco friendly hotel.

Stayed in January 2025

Room was quite small but the standard made up for that

Near, modern, clean, great breakfast and comfy bed

Stayed in January 2025

Need to shuttle to get to a main area of transport

Great hotel and clean

Stayed in January 2025

Very friendly helpful staff. Excellent security. Good selection of food for breakfast.

Stayed in January 2025

Room was abit far down the corridor

1) Convenient location 2) Shuttle buses 3) Beautiful sea view 4) Cleanliness 5) Quiet

Stayed in January 2025

Airport shuttle was very convenient which goes 1 in an hour. Also there was a bus stop right in front of the hotel which made the travel into the city easier.

Stayed in January 2025

No porter service to get heavy suitcases to the room.

Location close to the airport

Stayed in January 2025

Great location to the airport. Wonderful buffet breakfast.

Stayed in January 2025

None

Staff is great and the Breakfast is awesome

Stayed in January 2025

None.

Clean room, nice bed.

Stayed in January 2025

Everything is ok👍

Fast checking in, the receptionist from the Philippines was so nice and helpful. Good breakfast buffet love the Asian soup in the morning 😋

Stayed in January 2025

We were really glad we stayed here on our layover in Hong Kong. I chose this hotel because it was close to the airport and had a free shuttle but it really did exceed my expectations. First of all you should note that the shuttle runs hourly, but not necessarily on the hour so you should plan accordingly. Secondly the shuttle,..actually a big bus, picks you up from space 11 or 12 where all of the hotel buses come. This area is PAST the uber/ride share area. The reception was very well staffed, professional, friendly and efficient. Our room was extremely comfortable and quiet and had everything you might need. Breakfast had many many tasty choices. Although the breakfast area is huge it did get crowded at peak times so again, plan for that. There is a smallish restaurant/bar that is open during the day and night that has sandwiches, burgers and delicious French fries at pretty reasonable prices. The food wasn’t great but certainly doable if you’re hungry. I do not believe there are many other options in the immediate surrounding area that you could walk to but not totally sure.

Stayed in January 2025

Not right by the MTR station/Citygate mall - but they do provide a free shuttle bus to get there.

Lovely comfortable room, helpful staff and convenient for airport stopover as has free shuttle bus. Lovely virw over the water and the departing planes in the distance. Great buffet breakfast too.

Stayed in January 2025

Nothing to dislike

Property had shuttle to MTR which is key because everyone uses public transit there in HK. Make sure you get an octopus card, that’s what they use to pay. Similar to Japan Suica card.

Stayed in January 2025

Convenient close to airport after long haul flight very easy to get to check in quick staff gave us room upgrade too.

Stayed in January 2025