Nothing

The shuttle bus service We appreciated the peanuts in the room when we arrived.

Stayed in January 2025

TV was a bit short on technology - no support for IOS devices. I think there were a few freeloaders on the shuttle bus which caused some actual guests to miss out on a ride.

Breakfast is outstanding! As is the 'Kitchen', though this is a bit on the pricey side. Happy hours were good, but a wider choice of drinks would improve it.

Stayed in December 2024

Breakfast wasn't included. The area while modern, did not really give the "feel" of Hong Kong as we have been in the city in the past.

Very nice stay for a short layover at the airport. Limited restaurants but there was a Starbucks. Very safe area.

Stayed in November 2024

The hotel is very clean, the staff were very pleasant and efficient and the free pick up from Tung Chung Station on arrival and to the airport the next day was excellent.

Stayed in December 2024

Buss to Tung Chung is not that often, and from Tung Chung most of the time crowded, so one needs to wait for the next buss if want to use the buss. I have noticed that locals are using the buss, so it does not mean it is only the hotel's guests. But the distance to Citygate is not that far, maybe 5 minutes if one learns the shortcut.

It has what one needs. Close to Citygate, which has a connection to Tung Chung MTR station

Stayed in December 2024

It was clean, comfortable and had great views .Staff were very friendly and helpful. So easy to get to and from and they had a range of shuttle buses that took you to various attractions, the airport and the train station

Stayed in December 2024

Some of the loveliest staff I've ever met, so natural and helpful. Everything in the hotel was immaculate, facilities excellent. Pretty spacious room, huge bed, lots of windows. Hardly wanted to leave and fly off the next day. Had a snack in the restaurant and excellent local beer, both very reasonably priced and delicious.

Stayed in December 2024

Nothing, no issues

Close to the airport, clean, comfortable with nice views

Stayed in December 2024

Na

Perfect for airport transfer. Lovely room. Super clean. Staff incredibly helpful.

Stayed in December 2024

The hotel doesn’t have in-house fitness and pool facilities so may not be suitable for long term guests who enjoy these.

Everything. Awesome rooms, amazing breakfast and extremely friendly & helpful staff.

Stayed in December 2024

Nothing

This hotel is amazing value for money, excellent location, it’s peaceful even though quite busy with many people coming and going as it is close to the airport, about a 8 to 10 min drive. The room is so clean, bedding is high quality and very comfortable beds and pillows. The shower is simply amazing, excellent high quality pressure, shower head has adjustable settings to give you that wonderful feeling after a long day of sightseeing and to relax a tired body and refresh the mind. The body liquid soaps, shampoo ect are of quality and smell great, has a light floral fragrance. The check in staff special mention to Wing who checked me in and was very helpful and Adrian, both are stars and go above and beyond to help not just me but everyone they meet, they deserve a raise for their consistent hard work and extra efforts. They really look after you. The shuttle bus provided by the hotel is an absolute pleasure and so convenient to get to the airport or to the nearby City Gate Mall. There is a 7/11 and Afew restaurants opposite the hotel as well as taxis and a bus stop so very convenient for a range of purposes. Also if you need to exchange USD, the hotel is able to do so for you. My room was on the 21st floor, with an excellent view of the harbour, just lying in bed watching the boats go by, planes take off and helicopters fly by us so serene and peaceful while sipping a lovely cup of coffee. The hotel has vending machines for a late night snack, water, pads ect but doesn’t accept cash so having an octopus card with you is essential. The hotel restaurant has improved quite a bit and now has more things on offer in its buffet which I was pleased to see. I have stayed at this hotel 3 times( Dec 2023, July 2024 and Dec 2024) same room and the same high quality customer service. It gives me peace of mind to book this hotel as I know it’s all going to be exactly as I know it to be, great quality and a happy comfortable stay.

Stayed in December 2024

There was nothing I think that needs improvement there. The hotel offered everything I expected and beyond. Come to think about it there is one thing that can be improved the hotel shuttle bus's last ride from the airport is at 11:30 pm, my flight came a little later so it took a while to wait for a taxi that is designated to work in the vicinity of the hotel.

The exceptional hotel was modern with a beautiful view of the Bay. The breakfast buffet was truly amazing there were so many choices of different cuisines. The hotel shuttle bus was also very convenient running every half an hour to the nearby cable or train station. Can leave languages at lobby for a early checkout.

Stayed in November 2024

Staff

Stayed in December 2024

Nothing - all good.

Very comfortable beds, excellent breakfast. It’s a bit out of the way but offers a convenient shuttle bus to the nearest MTR. Walking distance to the amazing cable car up to big Buddha. Really enjoyed staying here.

Stayed in December 2024

Only issue was with one of the lady receptionist who was at reception on Dec 21, quite cold attitude and paid no attention to us when we were trying to get some help. Other staff people are so helpful and warm.

Property is good and good location. Good breakfast. Great hotel to stay nearby airport.

Stayed in December 2024

we asked for transportation from the airport to the hotel and didnt get a reply. We had to pay 200HKD to get there.

amazing value for the price. rooms super confortable and quiet. absolute cleanliness. super friendly staff. beautiful building and rooms

Stayed in December 2024

Convenient to airport. Very nice rooms with view overlooking the waterfront.Excellent breakfast, excellent staff, excellent property.

Stayed in September 2024

The shuttlebus which was said to go up and down atleast once per hour (I think even twice times), from the hotel to the airport and back, did not ride when we arrived at the airport. We were at the designated area for it, checked every out- & incoming bus, asked around. Nothing. We eventually chose to pay and go by cab. Advice to the hotel: place a sign at the airport with schedules that tell when busses and shuttle busses of hotels arrive and leave. The room was clean and neat. I would however just make sure to steam out the ingrained dirty fingerprints at the place where people pull the darkening curtain close.

As we came way earlier we were able to check in way earlier as wrll. A room with a different view than initially asked and given, but obviously accepted as we came too early. Kind and helpful staff, the bed (and pillows!) were very pleasant. Bathroom with shower was perfect, all you need was there. A small refridgerator in the room and nice lighting for when it turns dark.

Stayed in December 2024

TV channels not many english

Did not have breakfast

Stayed in December 2024

No gym facilities Breakfast was quite average

Very convenient location if staying for a short while and do not wish to explore HK main island. Took only 10 min via taxi from the Macau/HK bus terminal. There is not a lot to do around the area, but the hotel provides a free shuttle to and from the outlet shopping mall which is very convenient. They also operate a free shuttle bus to the airport!

Stayed in December 2024

No issues.

This was the best hotel I've stayed at in Hong Kong and I've been to a lot of hotels in HK. This was excellent value for money. The hotel is beautiful, comfortable beds and wonderful staff. The food is also excellent. I will definitely be coming back.

Stayed in December 2024

Not the wide range of facilities of many hotels but we did not miss these on a stopover.

Ideal position for stopover en route to Sydney. Near airport with hourly shuttle. Near Citygate Outlet. Comfortable bedrooms. We added breakfast which was a buffet with good range of items and varied choice. Staff friendly and helpful. We will stay there again for one night on our return to U.K.

Stayed in December 2024

Nothing!

Everything!

Stayed in December 2024

Shuttle service to airport does not start until 7am. We had to get a taxi for a 5:30am departure

Worked great for an over night stay prior to an early flight. We had a great meal at the Sheraton next door.

Stayed in December 2024

No gym.

Very clean. The location is not far from the subway station.

Stayed in December 2024