They show no mercy to sick people

They refused to refund due to medical emergency. I provided all medical from my hospital yet still refused to refund. I know you have a no-refund policy but what kind of humans are you? Are you that desperate to take someone’s money ? I proved all the prescription and medicals forms you requested yet still denied a refund ? Shame and you and your management.

Stayed in June 2024

None

Everything as usual , I’m here in HK almost since 2 month and always at Harbour grand

Stayed in May 2024

Great service, I lost my wallet and they assisted me with everything to do online payment and make things easy and smooth.

Stayed in June 2024

The hotel room smelled terrible. Cigarettes. For a hotel which states smoking is prohibited, it was disgusting and so strong

The foyer and cafe areas were pleasant. The bed was comfortable and the shower good

Stayed in June 2024

Not the first stay and definitely not gonna be the last. The hotel is located at a convenient spot with only 5mins to fortress hill MTR station. The room is quite spacious with a stunning sea view. The staffs (especially Leo) are friendly and helpful.

Stayed in June 2024

N/A

What a comfortable stay! We liked everything about this hotel: great location, large room, beautiful harbor views, comfy bed, amazing rooftop pool, etc.! Would recommend and hope to visit again sometime soon.

Stayed in May 2024

𝗗𝗲𝗰𝗼𝗿𝗮𝘁𝗶𝗼𝗻 𝗼𝗹𝗱

𝗡𝗲𝗮𝘁

Stayed in June 2024

The location and the rooms and the view

Stayed in June 2024

N/A

Best amenities, including the pool, clean/fancy property as well as upscale lobby, best location for attractions including Monster Building and Victoria Peak.

Stayed in June 2024

The room was small, the shower was uncomfortable. Make sure to upgrade your room, ours was very basic.

The view from the 41th bar and from other parts of the hotel. Very nice and helpful team, good breakfast, great location close to the harbor. The bad was huge.

Stayed in June 2024

Booked deluxe king on floors 26 to 33 with a harbour view. However was initially checked in a room on 10th. In going up to the room, the room was right outside the elevator, was dim and felt old. A far cry from my previous stay two years earlier. In looking out the window, the harbour view was cramped and reminded me that I had booked a room on the higher floors. On trying to call the front desk, the phone did not work while trying multiple times. On going back down to front desk, had to wait another 10 minutes or so in queue before speaking to someone else. On explaining that I had booked a room on a higher floor, the front desk tried to explain that I had been upgraded to a better room to my subdued obvious disbelief. At no point was this mentioned during the initial check-in. I further added the issues with condition of the room, and the person tried to explain that I happened to be unlucky and that all rooms were refurbished around the same time. I was then checked into a room on 26th. The room was much more welcoming and familiar with the experience during my previous stay.

Location

Stayed in June 2024

Not even provide teeth brush

The location and the view

Stayed in May 2024

Everything was fanastic.

We were upgraded to a suite and the view was spectacular. The room was massive and it exceeded our expectations. We really appreciated the upgrade; it made our trip very special. It was my husband's birthday celebration, so we feel very grateful for the upgrade.

Stayed in June 2024

That I found a mask on a rolling chair in the room from previous guests.

hotel front office staff was considerate that they free upgraded us to executive suite due to my girlfriend’s birthday. Also, their service are customer-oriented that they helped me to keep the birthday cake in a suitable temperature. We were satisfied about the service they provided.

Stayed in June 2024

The bath was dirty upon checking in! There were stains & posdible residual bath salt. Bathroom wall was only stained. I was looking forward to a good soak after a tiring day & the flight. I was too exhausted after the ordeal at MTR station to call at night. Proximity to MTR station is great. But when you have a large sized luggage bag, it is no fun hoisting it up 2 flights of staircases! Had I known this, would have taken a taxi from HK express station, instead of risk toppling over staircase with my luggage. No lift. Escalator only up to concourse. It would be nice to mention this. Upon check in, she reminded me THRICE no smoking room. I know I booked a non smoking room! 🙄 For goodness' sake I can't even stand the smell of smoke. Not even a mention of the facilities like the skyview from your top floor's opening hours, add on breakfast options or restaurants available and which floor. Those salient infos were not conveyed upon check in. And it was not busy that night. I enquired at concierge the next day regarding the skyview, didn't go anyway as was raining the next day.

Harbour view was well visible on my 3rd night & day. Don't know if the rain cleared the window or air of dust. Everything looked hazy the first 2 days. Concierge team was very helpful, even when I had general questions. Mr Parmar assisted me to get a taxi to HK express station after I checked out. Housekeeping staff greeted everytime we cross paths & were very apologetic when I requested to clean bathroom & bath tub that hadn't been cleaned property pre check in. These staffs are the only reason I didn't give a lower rating. Comfortable bed. Good effort in sustainability. Would be good to inform beforehand though so guests can come prepared, I was, but came across others who weren't. I don't understand the logic of not providing bottled water, but can purchase it! Please have a water filter/dispenser at lobby that people can fill up with their own bottle instead!

Stayed in June 2024

Nothing to dislike.

The size of the room and the views. Additionally the amenities were also top notch. Service was prompt too.

Stayed in June 2024

?

We got the "Harbor Club" rooms which were on the higher floors (35, 37 and 39) with a great view of Kowloon Bay and Victoria Harbor. It was magical. Location: It's just 5 mins walk to the train station. Near the hotel is Five Guys, 7-11, McDonalds and other restos for those on a budget. Staff: They were great! They were all helpful specially Luke and Maverick. They even sent each of our rooms a bottle of wine since 2 of my children are graduation from college, it's the birthday of my youngest daughter on June 30th and I celebrated my birthday there. We didn't try their breakfast, but we did try the fabulous French toast at the 41st floor - where we have capuccino every morning. Elma was very gracious. I love the place! They have a pool and spacious gym!

Stayed in June 2024

Harborn view is only a small angle. Room is small, and not comfy. They charge bottle water. Because of plastics control, they do not provide lots of necessities. Staff are not polite.

Restaurant is good.

Stayed in May 2024

View

Stayed in May 2024

Close to MTR and Trams, lovely buffet restaurant

Stayed in June 2024

Great location and fantastic view of the harbor. The room is very good size, bigger than average hotel in Hong Kong. Excellent value for money. Will definitely stay there again.

Stayed in June 2024

Professional Staff, the view, specious room, the atmosphere!!!

Stayed in June 2024

Nothing

Well appointed and designed, the restaurant and viewing platform at level 41 is amazing.

Stayed in June 2024

After I checked and paid for my room in full but somehow I cannot place any local calls, had to go through Front Desk to make the call for me; stating that there is requirement to put down certain 'deposit'. I don't understand the logic of that!

Overall hotel ground staff are nice! Considering 5 stars hotel, Front Desk staffing need improvement.

Stayed in June 2024

İ stayed there 3 weeks, and i wanted just half hour check out, reseption said no.

Just for sleep ok.

Stayed in May 2024