The hotel seems very commercialised and doesnt promote 'happy' for people to stay in. There is no proper sign/staff to assist us where to/go about. There are bedbugs.

Stayed in September 2024

Very poor customer service was with my family with my 2 boys both having their birthdays and the hotel was rude in may ways when asked to take a photo with Mickey mouse at the resort they say you need buy the buffer Horrible service and was fake Disney resort Never again My son left his jacket in the room when checking our and we could get them online and when we went back in few hours they said they could find it , so very poor customer service

Very poor and unfriendly staff

Stayed in August 2024

Check in at 3 pm. Normal hotel elsewhere is at 1pm The keys were not functioning, after long day at disney, had to make 2 rounds to change room keys. As a hotel guest, we had to purchase early park entry...its a surprise because supposed u give previledge to hotel guest for early park entry. BIG Disappointment. Late check in, NO Early park entry.

The size of the room

Stayed in September 2024

Too many rules for no reason. Check-in said we could go to breakfast anytime while the little piece of paper said 7:30-9:00 and 9:30-11:00. Believing the check in person, we arrived around 8:15, sat down, only to receive a lecture on how late we were and had to leave at 9:00 sharp. No warning at the door. Only after rounds of talks and them calling the receptionist did they say they will let us stay longer, we left at 9:15. There were many other tables still seated after we left and many empty tables, I don’t believe all those people received the same lecture. At the pool, they have a strange only 1 go at the slide per person, despite no one using it, what stupid rule is that? Go explain that to a 4 year old.

Good hardware wise, didn’t stay at the hotel long because we were at the park, but what little we did enjoy was good for the kids.

Stayed in September 2024

Nasty bed bugs everywhere.

Stayed in August 2024

The amount paid didn’t feel justified for return in value. We expected basic amenities in the room but there wasn’t even an ironing board. Staying at the hotel doesn’t grant guests even 30 mins early entry to the park and there were no real benefits apart from quick shuttle services, which were great on their own right but nothing else (apart from this and the staff servicing) stood out. Rooms by the swimming pool are incredibly noisy especially because the pools don’t close until 10pm and napping is impossible with the noise (and doors constantly slamming.) Some of the merch in the gift store was faulty or just very old, which is surprising to me. I hope there’s more attention to detail to the smaller things to improve customer journey.

Staff are exceptional. I’d return just to experience the great service once more.

Stayed in August 2024

Unclean

About Disney

Stayed in July 2024

No 7-11 or anything for snacks and drinks. Very isolated. Breakfast expensive at 1500hkd for 3 adults and a child.

Close to Disneyland. WiFi was ok but in and out often.

Stayed in July 2024

The quality of the food is bad and absurdly expensive….

Nearest to disneyland it is very good!

Stayed in July 2024

I reserved two rooms for a three-night stay. Unfortunately, on the first night, I was unable to sleep due to a malfunctioning detector in one of the room ceilings. The intermittent alarm sounds throughout the night made my stay quite unpleasant. The issue was resolved the following day. I requested a late check-out (until 1 pm only) as a gesture of compensation for the inconvenience I experienced during my stay, but regrettably, my request was not granted. This hotel differs from many others in that they did not offer an apology for the issue or consider any form of compensation.

I enjoyed the lively atmosphere of the property, especially for children who can take pictures with Mickey Mouse and other characters. The facilities are also excellent.

Stayed in June 2024

The hard bed and hard pillows.

Everything!

Stayed in June 2024

Room needs renovation, it’s really not worth that price…staff are not that friendly that the front desk.

Location was good if you plan to go to Disneyland

Stayed in June 2024

Breakfast not included in room stay, too expensive for a victorian era designed room

Large property with kid friendly acitivites to do

Stayed in May 2024

I got biten by bed bug and staff just give me medicine to relief itching which is not help at all. I also allergy to bug so it worse now. Also I can not get sea view suit room because I didn't book the room direct from hotel website. I am very upset to hotel standard. Shop's staff also have a bae manner and very bad a services.

Stayed in May 2024

getting old and worned out, in-room carpets also look damp and old

very disney

Stayed in May 2024

the WiFi is really poor. can’t stay connected.

it’s every girls dream land. nice design and facility are good.

Stayed in May 2024

The staff weren’t very friendly at check in or check out. The lady at luggage was very rude. The pool is boring and not much for little kids to do. my son wasn’t allowed on the slide on his own or with his dad. The pool bar was always closed and were told if you want to order food you need to order room service. This is also conveniently double the price. No water dispenser in the room like explorers and you can only order 2 extra waters bottles a day. They don’t have any quick service food options only super expensive restaurants.

It was a nice walk to and from the park. My kids liked the playground. The character dinner at enchanted garden was expensive but was very good. The food was delicious and the characters spent a great amount of time with my children. The crystal lotus food and staff were great. We ate here twice.

Stayed in May 2024

Way over priced. Staff were not that helpful and typically only point us to a QR code for more information and we’re not that knowledgable. Having an international roaming plan meant that many times I could not access the site directed by the QR code. The hotel wifi felt like I had to login in every few metres. I stayed 2 nights and must have logged in 20 times. Pre-booking for many activities is needed but not made clear until after check in. Had a 1 hour wait for food at a the Crystal lotus which would have been half the price and twice as tasty in any local restaurant. I have such high expectations for Disney hotel having stayed in many. This was by far the worst . The ability to share facilities with the other hotels was good but it was raining on our trip and they cancelled the bus. So had to walk there. Surely. When raining the bus would be more helpful?

Good location to the park

Stayed in April 2024

The food variety in Kingdom Club room was not good at all. No halaal or vegetarian food.

Stayed in April 2024

The carpet smell on the corridors of our room. I smell moulds and damp cloth smell. Our room has leak on the bathroom sink which we didn’t noticed because it camouflaged with the floor. My brother who has down syndrome almost slide on the floor. Called housekeeping and they only put a soup bowl and a cloth to catch the leaks. The following day i complained again and thank goodness they managed to fix it. I wish next time you could have done better because it’s not cheap to stay in your hotel and given the name you’re having. We specifically went there for my brother to spend and celebrate his birthday. Anyhow, it’s a nice experience because of the park.

The structure of building is amazing. The lobby interior is amazing.

Stayed in April 2024

The location near to Disney

Stayed in April 2024

Nothing much

Near the HK Disneyland

Stayed in March 2024

The coffee. The hot water was only 95 degrees and not boiling and so tea tasted weak. My daughter was not allowed to use the pool without a parent. One of the elevators wouldn't stop at my floor.

Very expensive for the mesls, and the cappucino was not a good one for AUD $12 a cup.

Stayed in April 2024

Choice of food

Breakfast was good when available. Not reasonable that only open 2 days per week

Stayed in April 2024

Bed too small, pillow is not comfortable

Beautiful hotel with friendly staff

Stayed in March 2024