Staff was extremely helpful. The hotel gave us complimentary wine and a pair of dolls because we are celebrating our anniversary. The view looking out to the sea is very nice.

Stayed in March 2023

need updating

location and friendly staff

Stayed in March 2023

choice of breakfast in then regency lounge although not bad, it could of been better

staff were very welcoming and friendly beautiful room, huge bed, incredible views gym was well equipped with modern machines and extremely clean. outdoor swimming was heated, very clean and relaxing surroundings.

Stayed in March 2023

none

Clean and spacious room, very friendly staffs and helpful.

Stayed in March 2023

The dining table was a bit sticky when we arrive, we had to wipe it ourselves. The complimentary coffee could be better, and hopefully there could be a gift shop to atleast buy a swimsuit for those who forgot to bring one but would like to use the swimming pool. But overall, great stay!

We love the room! And that it has 3 toilets, 2 bath tubs and 2 shower room. We also love the view and the service.

Stayed in March 2023

Excellent

Stayed in March 2023

The suite we stayed in was showing age and a bit of tiredness compared to hotels that opened around Hong Kong over the past 10 years or so. The suite comes with a kitchenette that is unfortunately not particularly useful. There is a kettle, espresso machine and microwave along with two coffee cups, water glasses and spoons. No forks, knives, bowls, plates were provided. However, upon request these were brought to our suite so that we could make use of the kitchenette and dining table. No convenient plugin outlet in living room or dining table area so not the best setup for working on your laptop in those areas.

We recently stayed at Hyatt Regency Shatin for a few nights and found their one bedroom suite to be suitable for longer term stays. Especially now with the East Rail Line having extended all the way to HK Island, this is now a reasonable hotel option for those doing conferences at HKCEC or needing daily commute to/from Central. The hotel lobby is spacious, restaurants and bar decent and location just 2 minute walk to the University MTR Station (now just 26 minutes ride to/from Admiralty MTR Station). The property is located very near to Tolo Harbour with very good harbour view rooms. The mountain side room views are just ok. Bedroom and Living room both have large flatscreen TVs. Living room sofa was comfortable, bedroom mattress medium firmness, decent comfort. Pillows just fine. Work station in the bedroom was suitable for laptop use. There are two bathrooms, the one attached to the bedroom was nice, water shower pressure very good. As this was a suite, there was loads of space, plenty for all luggage and whatever else you might have with you. Again, the size of the suite makes it very suitable for those who need longer term stays for example those doing home renovation projects or in between moves from one flat to another. The overall quality of the rooms is good and the room

Stayed in February 2023

very polite and helpful

Stayed in February 2023

nothing

it’s convenient location as it’s adjacent to the railway station

Stayed in February 2023

Nothing at all - a perfect 10/10

Absolutely delighted with my stay at the hotel - clean and comfortable rooms are a must when choosing Hyatt, so that was expected of course, but the kind and helpful staff were going out their way to make sure I had a comfortable stay, always ready to help when needed.

Stayed in February 2023

Not many good food options nearby for a family, so ordered dinner in which was easy, despite being from out of town. Everywhere was a train or bus ride away.

Staff were friendly and kind. The room was nice. Bathroom was great. We loved the breakfast. Small but varied offerings. We got a pretty good room rate including breakfast, even over new year. the pool would be gorgeous in the summer. It was lovely in winter (heated) but being outside, was still chilly. my 8yr old didn’t care and enjoyed it. The pool staff were really kind and helpful. My one year old enjoyed the kids playground. The views were great. Super easy to get the train & bus into town and around. We also arranged food delivery for dinner easily. Dinner buffet at the hotel was pretty expensive.

Stayed in January 2023

The only thing I am not fond of is their semi buffet breakfast. The tastes of the main course were just fair and there’s much room for improvement especially their presentation. On contrary, we tried their room service and their food were amazing!

Comfort and spacious (compared with general room size in HK) of the rooms (we stayed in two rooms) and the sea view is spectacular and calming, their staffs were welcoming and helpful, great shower and bathtub as well, it’s a great choice for a weekend getaway!

Stayed in January 2023

good facilities, clean and very friendly staff

Stayed in January 2023

very clean

Stayed in January 2023

The room had great views and a well designed bathroom.

Stayed in January 2023

Quality of the offered 'hot-food' items at the Regency Club.

Guest Relations Representatives Helen and Ophelia offered excellent professional assistance. Hats off to 'Kenny' from the Regency Club waiting staff who went above and beyond to offer his expertise always with a courteous smile & attitude to all present during 22 and 24 December 2022 evening sessions. Well done Team and thank you.

Stayed in December 2022

No USB plug for charging cell phone. You need to buy one from the hotel or bring your own one.

The pool is great. The room is clean and comfortable. Great in general.

Stayed in October 2022

The breakfast buffet is a bit disappointing as some food were cool and options are limited.

I like the location as we can just take the mtr to reach the hotel. It was a pleasant walking distance. Furthermore we can hop on public bus just right in front of the hotel to go around.

Stayed in October 2022

none

Conveniently located next to MRT and quiet setting.

Stayed in October 2022

Over 30 mins to check in Suggest machines to sell snack food or soft drinks

Comfortable hotel Nice breakfast and buffet food Nice staff Fast check out

Stayed in August 2022

The location makes it hard for food to be found, unless you order food, which are also limited.

it was quite the place , the staff were friendly

Stayed in August 2022

Restaurant fully booked and long que

Right next to the MTR, large rooms, great food, Pool & Staff

Stayed in August 2022

Breakfast time limited to an hour which is a bit rushed especially with kids.

Staff/service is the main draw of this hotel for me. Everyone was very friendly.

Stayed in August 2022

rooms are spacious and clean, staff is friendly

Stayed in August 2022

The bathtub is a little dirty, so I asked to re-clean the bathtub, but they did not clean up the bathtub at all when I went back from outside. One of the staff seems to be unfamiliar with mandarin, but using English is okay.

I got the free upgrade to a sea view room. That's great. The room is larger than I expected. The staffs are nice.

Stayed in August 2022