close to every where

Stayed in March 2023

The receptionist could serve more with a smile, but I notice it’s the same everywhere :p

We had a wonderful 4 nights stay here. The room was clean and not dusty, and housekeeping was very good. Location was excellent next to the MTR and connected to the shopping mall. Around the hotel there are so many food choices, including the famous Ichiran ramen. We had the dimsum buffet at the hotel’s Chinese restaurant and the food was very good.

Stayed in March 2023

The bed could be comfier (less hard)

Great staff, size of the room, bathroom was great, location is superb.

Stayed in March 2023

Pay cash at front desk but my credit card is still locked until today 🫤

Good Location near MTR and connect to K11 Mall. Room was comfortable with nice harbour view. Staffs were very nice and helpful.

Stayed in February 2023

To add USB or USB-C sockets in the room. There is wine opener in the mini bar but not a wine glass. If there is room without carpet, it would be nice for people with allergies

Location is superb. Staff is very attentive. Room is comfort and well function.

Stayed in March 2023

Nothing

Location was fantastic. Near eateries, MTR and shopping. Staff were wonderful and helpful.

Stayed in March 2023

Very convenient living environment! Nice view in the room!

Stayed in March 2023

Noisy Friday night from the bar opposite

Location

Stayed in March 2023

many times, the escalators leading to the hotel from the mall do not work and we have to "walk" the escalators.

clean, convenient location, good service.

Stayed in February 2023

Nil

The hotel location is very good. Next to K11 Art Mall, opposite is Tsim Sha Tsui MTR station Entrance N1 and many local cafes.

Stayed in February 2023

Frontdesk staff, Jackie’s service was exceptional. He is solution oriented and was able to solve our last minute request in a timely manner. location of the hotel is good and room cleaning service is very good.

Stayed in February 2023

Great location with direct access to MTR TST/East TST station; mall right under the hotel is very convenient; near multiple shops and restaurants; room and bathroom were spacious

Stayed in February 2023

None.

The room is spacious, very convenient location and had everything I needed. I am unable to speak Cantonese and was the staff from butler, front office to housekeeping were able to communicate with me in English, making my stay a very pleasant one.

Stayed in February 2023

Coffee cups in the room were the size of egg cups. We were looking forward to using the pool but was closed for maintenance during our stay, we were not informed of this and offered no alternative or a slight reduction in costs. The sky garden was disappointing. The concierge was generally excellent but following on from checking out, we needed a place to change b4 catching our late flight, we were told to go find and use the public facilities, really very poor treatment, would it have hurt to offer a facility for 10 minutes, a very disappointing end to our stay.

Location was good, the room was decent.

Stayed in January 2023

convenient

Stayed in December 2022

excellent location, helpful staff, good connection to the mall

Stayed in December 2022

the swimming pool and change room were very disappointing, we also saw a couple of cockcouches near the swimming pool and sky garden

big shower room/toilet, big room, harbour view, daily cleaning, great location

Stayed in November 2022

N/A.

Great pool for a summer/luxury staycation. Excellent selection of food for the breakfast buffet. The concierge very kindly allowed me to check in 2 hours early,specifically to access the pool😀

Stayed in October 2022

Seems like the pre-submitted requests were not shared with the check-in staff (i.e. high floor, bath tub, baby cot required)

The location of the hotel was amazing, it is directly connected to the Tsim Sha Tsui station, and the K11 mall. The mall itself has everything you might possibly need. The supermarket downstairs carries a great range of products. We traveled with a toddler so the location and accessibility was very important to us. Right outside the hotel you can also find many great dining options and attractions all within a couple mins walk.

Stayed in December 2022

Not much of a view from my room, but not a problem.

The location is great - right next to Tsim Sha Tsui station and the K11 Art Mall is just downstairs! Plenty of restaurants, and other malls in walking distance too. The room is quite spacious, with a bathtub! The staff were super friendly and helpful.

Stayed in November 2022

Nothing I didn't like! But as a suggestion, it would be nice to have a Nespresso machine for making tasty coffees in the room.

Superbly located hotel, amazing shopping and food outlets all around the area. The room I booked was a corner room and it was very spacious - and quiet, like a library. Being at the end of the corridor there was no passing foot traffic outside the room, no intrusive lift noises, and no street noise even in such a busy area. I slept peacefully every night in the wonderful comfortable bed.

Stayed in November 2022

decor of the rooms are classic, but is ok

the staff is very attentive, breakfast Is great. first night there was noise during the night and we were room upgraded. will definetely recommend the room with the view. Pool is very nice

Stayed in October 2022

The assistance from the concierge is great, thank you Jeff

Stayed in October 2022

pas assez d’équipements dans la chambre pour 5*

concierges were so helpful and very kind

Stayed in October 2022

In-room internet was not connecting except the check-in day. We used our mobile data during the period of staying in this hotel. We talked to the front desk agent but no one follow up with this incident. As a prestigious hotel, Hyatt, it was unacceptable that no wifi service.

The location is excellent. Shops, restaurants and public transports nearby.

Stayed in September 2022