Room booked for 2 adults + 1 child = 1 double or 2 twin beds. So all 3 of you expected to sleep together in 1 bed if its double bed option. 5 star hotel, ok. This is not clear in description. Extra bed for extra payment. Early check-in (paid) doesn't exist. Breakfast is beyond standard. We felt cafes around hotel for breakfast would have been so better option. When we mistakenly took croissant from "elite" breakfast section, waiter immeditely took it back in non polite way and bin it. Prepare to queue up for breakfast hall, 10-15 mins is normal. If checkout early, breakfast box dont bother - it is sandwich with butter ham and cheese. And apple. Room is good size for HK, but needs renovation, bathroom needs renovation. Pool is like 2 star hotel and was closed because of typhoon. Lobby is like from Gatsby film, felt dated. Some hkd5000 deposit asked to pay on arrival for potential future expenditure, said no and was told ok no need. View in Room is great but not clear difference between victoria harbour view and skyline view. We were in victoria harbour view, but there were rooms with better view Coffee machine: 3 capsules, out of which 2 are decaf. Hotel feels very overcrowded. Feel like wrong choice as there were many 5 star options for same price.

Hotel is close to Tsim Sa Tsui and lots of transport around.

Stayed in June 2024

The decor was not only outdated but was broken and looked dirty. The lampshade was broken, the carpet looked dirty, many other surfaces were scuffed. It wasn't what I was expecting.

Stayed in April 2024

Nothing

Clean and bright close to town

Stayed in May 2024

Every thing great

Excellent

Stayed in May 2024

Would have preferred a more centrally located room higher up the building

Beautiful hotel, welcoming staff. Rooms were very spacious, has everything you need.

Stayed in April 2024

nothing

great location, we were in Club and were offerred endless free champagne, drinks canapés every day between 6 and 8! super friendly staff

Stayed in April 2024

Pool is too small

Lobby , gym and staff is very friendly

Stayed in April 2024

Nothing

Beautiful hotel, impeccable service, very good food

Stayed in April 2024

The view from the room was spectacular !

Stayed in April 2024

There were no many options for the breakfast, and the staff was slow response and not professional at all. the coffee is horrible. I will never back to this hotel again.

The only thing was good for me is that there are many restaurants and coffee shops nearby the hotel with good taste.

Stayed in March 2024

I Had booked in Advance for 5 Nights, I did not know that its a non refundable booking and when i arrived Hongkong and checked same hotel prices on same dates it was much cheaper on booking.com i wrote an e mail to booking.com but no reply and no other way to contact This is totally unfair that advance booking is being charged more and ont he spot booking was almost half the price. I requested hotel to cancel the booking and book me on the new booking on same hotel and same booking.com just new booking but they refused to cancel and booking.com has no way to connect. I WASTED MONEY INSTEAAD I SHOULD HAVE DONE A NO SHOW AND BOOKED SOME OTHER HOTEL THRU ANY OTHER SITE.

Stayed in April 2024

Nothing

The rooms were clean, beds super comfortable, great showers & modern facilities! The staff ever so helpful from the moment you get out of your car to check in to the moment you leave! The food options at breakfast and dinner were great!

Stayed in April 2024

The Hotel is Conveniently located, the service staff was very friendly and Helpful. The rooms were clean and spacious.The view of the harbor was as gorgeous. The Italian restaurant Mistral was fantastic.

Stayed in April 2024

Nothing to complain

The location and room spaces was ex excellent

Stayed in March 2024

A really good size and clean room.

Stayed in April 2024

Nothing

Great

Stayed in January 2024

A great location, friendly staff and everything you need

Stayed in February 2024

I found the hotel to be very dated, the room had a humid smell to it despite being a premium room, the furniture was chipped in multiple places, the coffee machine needed a lot of fiddling with to work. I was also disappointed that club intercontinental was closed for refurbishments and I was informed of this pretty last minute when it was already too late to change my plans. The temporary replacement they had in place - to cordon off a bit of the cafe - simply doesn’t cut it. It was awkward and loud and no view. Not even close to club intercontinental.

The view from the Victoria Harbour view room was fantastic. It’s a side view of the harbour because of the geography of the island, but a fanatic view nevertheless.

Stayed in March 2024

We were assigned the part of the hotel that has not been renovated, there were no USB ports in the room to charge our devices. On our previous visit, we had a renovated room with dedicated USB ports. This time none !

Location was good, staffs were helpful

Stayed in February 2024

Clean and well organized

Stayed in March 2024

none

dervices

Stayed in January 2024

This hotel looks like it was last renovated in the 90’s. The carpets are full of stains, the rooms outdated, dusty and with air conditioning that was probably fitted 40 years ago. I actually felt sick at night from the dust and grime being pumped into my room. The food is awful, room service inedible, Tiffany’s bar inedible, breakfast ok I guess. And it’s freezing cold! I understand that the summer is very hot in Hong Kong but in February when it’s about 12 degrees outside do we really need the air con on full blast in every corner of the hotel ? I hated everything about my stay and if I had not organised client meetings there for my 2nd day,and didn’t want to mess them around changing locations, I would have moved on 2nd day. (My clients also didn’t eat their food either which was pretty embarrassing)

The staff are really friendly, and the lobby looks nice

Stayed in February 2024

Very nice upscale room and facilities

Stayed in February 2024

everything is perfect there!

Every time we go to Hongkong we stay at that hotel - it is a wonderful hotel with excellent service and super friendly staff. The rooms are all well equipped and if you have a room with harbour view - it can´t be better - and beds are exceptionally comfortable. Also the location of the hotel is perfect: nearby the harbour front and by walking distance to the ferry station. Also nearby very good restaurants and bars and shopping malls - so everything is perfect there. We for sure come back into this hotel

Stayed in February 2024

STAY AWAY BECAUSE THEY WILL TAKE YOUR MONEY AND TAKES FOREVER TO GIVE BACK !! annoying experience which i felt like i am being scammed. I booked my stay from 2 Feb 24 until the 6th and the booking was under my brother’s name and credit card. He arrived later at night so I asked the hotel to let me check in first, and they did not let me (Specifically the receptionist called MiMi) because the booking was with a different name. They called my brother to verify that i am indeed the guest but they still did not want to let me check in unless i let them reserve 1000 EUR in my credit card. I think it was a bit annoying but i let them take my money because I wanted to check in and wanted to be cooperative. 2 weeks after my stay i checked and saw that the reservation is still not cancelled. I called the hotel and a girl called Amy picked up the phone. She kept dismissing my concern by telling me to wait because “according to our policies it will take up to 28 days” which was never communicated to me before. She hand up promising me that she would ask someone to call back but she did not, which was already annoying and disrespectful. I had to contact the hotel several times by booking.com and email in which they told me that they have asked my bank to cancel the reservation. However, as attached my bank told me that they did not do it because they cannot release the money to me without them taking actions. until today i have not received my money yet and the hotel keeps telling me to check with my bank although the bank has told me several times they cannot do anything if the hotel does not take actions. their attitude is condescending and they always avoid responsibility. I dont know when i will receive my money back, so you better stay away from these scammers.

Good location.

Stayed in February 2024