I was charged the full amount when I made the booking via Booking.com (several days before the actual stay). When I arrived at the hotel, the hotel reception claimed that I have not paid and asked to pay again for the two-night stay. At that moment, I could not remember if I have paid or not so I agreed (I was also in a rush). A few days after the hotel stay, I noticed that my bank account was charged twice for the hotel stay (once during booking and once on arrival). I immediately went through the lengthy process and contacted Booking.com. I provided all my bank account details including printscreen of my bank account as requested by Booking.com. After days of communications, Booking.com informed me that the hotel refused to refund because they think the amount was only reserved/guaranteed and not deducted from my bank account and claimed the excess charge would be returned usually 14 days afterwards. Three weeks after my hotel stay, I still have not got my refund. I phoned the hotel. An impatient male staff again claimed the charge was only reserved. He asked me to wait till the end of the month. I explained to him that this is not a credit card, I used a debit card/Union Pay and the charge has already been deducted from bank account. He seems not to understand and said he did not care what card was used and asked me to email them instead which I did. I got a reply explaining the ‘authorization code is released within approximately 3 to 4 weeks. However, in some cases, it may take 1 to 2 months for the debit card authorizations to be released.’ ‘Considering your situation, we have personally contacted the credit card center … to expedite the cancellation of the authorization code.’ Now four weeks after my hotel stay, the hotel still has not refunded the excess charge of HKD 1700. Future guests have to be prepared that this hotel may charge you twice the amount and will take 1 to 2 months (as above) before you get back the excess charge.

The room is bright, spacious, clean, tidy and in a good condition.

Stayed in March 2024

Too old and bad maintenance. Not clean enough.

Location is convenient in public transport but the surrounding is bad.

Stayed in March 2024

it is a run down place. room setting is old and smelly like in 90s. continuing disturbances and interruptions during the night sleeping hours.

the location is in the heart of local communities with daily vibrant around area. make you feel that you are one of them.

Stayed in March 2024

The room is quite old. It can tell by atmosphere.

I like about how big the room is and also the room layout but it's quite old somehow it can give wired feeling. Overall it's good, they also provide you new amenity kit and bottle of water everyday .

Stayed in February 2024

The bed was very hard and only a sheet and pillows provided - no blanket/quilt for colder nights. The curtains were old and shabby, the furniture was scuffed and wardrobe door hinge was practically falling off. The safe didn’t always work and no instructions were provided. The bathroom was old and needs modernizing - not enough towels, floor wasn’t always clean, very basic toiletries provided. Lifts were incredibly slow to arrive. Public areas were shabby and reception was clinical rather than welcoming.

Location was close to public transport

Stayed in March 2024

Just did not like the male front counter staffs. He was sneaky gave us (Family have 2 small kids) a smoking room on smoking floor first night without mention anything about it until I found out myself. Then I requested to change room afterwards. Dated and worn facilities, moldy around bathtub.

Like location, courtesy female front counter staffs and room service staffs

Stayed in March 2024

The property is a little difficult to find behind the stalls. The bed was on the firm side.

The property was nice and clean and convenient to where we had meetings planned. The view was excellent.

Stayed in March 2024

The room was on a renovated floor: the sink in the bathroom was cracked; a nail was popping up in the front of the door; and a funny smell over the room.

The day shift staff Mr. Chow was very nice and helpful. He changed the room for me and provided options for me.

Stayed in March 2024

The bath mat was taken away after night one and never replaced. The coffee on the beverage tray wasn't replaced, neither was the soap. The walls are paper thin and we could hear normal conversation in the next room quite plainly. The location is OK once you arrived. Getting luggage to and from the hotel is difficult unless you use taxis. We had to walk our luggage two blocks from and to the MTR. Trams and buses (both very convenient just around the corner) aren't viable with suitcases. There is one horrible, vile bar called Bar Pacific nearby (if you use bars) otherwise you must take public transport to other centres. This hotel does not have a bar.

11 o'clock checkout was helpful.

Stayed in March 2024

Nice and easy location

Stayed in January 2024

Location at residential area so not close to restaurants or shopping centres.

Staff were friendly and assisted with our requests.

Stayed in December 2023

Smoke smell everywhere. Even though rooms are non smoking it’s clear smokers were in it. Do ask for windows to be opened.

Superb location

Stayed in January 2024

No soundproof. My entire stay consisted of hearing the kid scream and the mom and dad talk to each other.

The room is spacious compared to most HK hotels. However the bed could have been better.

Stayed in January 2024

Housekeeping is always provided daily and there is no way to reject this service. Was in the room at 11am on my first two days and heard the door knock by the housekeepers to request to clear refuse. On my third day I was out early in the morning and by the time I came back in the evening, the entire room has been cleaned by the housekeepers. There is no signage provided to accept or reject this housekeeping service.

Decent size and cleanliness. Will recommend to anyone not expecting exceptional service or cleanliness as property appears to be quite old and run down but able to offer the basics of a decent room with clean sheets. Hotel is quite a DIY as there is not many staff manning the counter. Overall, satisfied with the location and in-house facilities/amenities.

Stayed in January 2024

Its all ok for me

Nearby public transpo

Stayed in December 2023

Beds were very hard and uncomfortable. Hotel does not clean rooms everyday.

Close to transportation. Lots of traditional restaurants and bakeries near by. Room view. Service - when asked for international charger the workers promptly delivered.

Stayed in January 2024

Worn-out facility, e.g bathroom and bedding No sound proof between rooms and corridor & in-between rooms Poor in-room Wi-Fi coverage

A few minutes’ walk to MTR

Stayed in January 2024

Location & MRT Access

Easy to travel & Connect in HK. The street where the hotel is located is a sheet marker zone.

Stayed in January 2024

The buffet breakfast was an embarrassment! The chaffing dishes were NOT even turned on to warm the foods. Food was definitely reused! The juice containers/dispensers only had a max of 1 inch of liquid! The OJ was turning bitter & me and another guest both could tell it was spoiling!

Central location.

Stayed in January 2024

Yes

Very nice location clean and friendly staff it's say have swimming pool but it's don't have

Stayed in December 2023

Room and location was nothing like how it is advertised in booking.com. Rooms were very tiny. Location picture was totally opposite to reality. Very deceiving marketing tactic. Need proper heater in room. Pathetic view from the room.

Stayed in December 2023

The Housekeeping was very poor. The breakfast was not keeping in view International customers. Did not have option on vegetarian food except for bread. The attendant tried to help, But language problem.

One room was very uncomfortable. Request was taken and room changed after one day,

Stayed in December 2023

Bathroom bulb was non functional and not replaced though faulty from Day 2 to Day 6

Room was clean and location was a good exposure to the local market

Stayed in December 2023

Surroundings. I could see a lot of rats along the market

Considering hotel price in HK had gone up a lot, this hotel has got fair value

Stayed in November 2023

Poorly maintained esp the bathroom

Nothing

Stayed in December 2023