Front office Betsy Tai is a racist! She allowed all the Asian people to leave the luggage by the front desk but didn't allow me and some Spanish guy!? She told him "because of security policy" and she told me that there's no place!?

Location

Stayed in December 2022

one of the staff who refused to give me a water bottle just because I have check out 5 mins earlier and was told I am no longer the guest of this hotel.

I like the staff called Andeepk

Stayed in December 2022

This review has been hidden because it doesn't meet our guidelines.

none

affordable price

Stayed in December 2022

Great hotels rooms and self service due to COVID-19 protocols reat everything is fantastic worth money Hotel reception staff is co-operative and helping in nature

Stayed in December 2022

The air conditioner makes quite loud noise which make it difficult to sleep, the reception staff are very unprofessional, unfriendly which ruins the experience of the stay in the hotel.

It is a cheap 4 star hotel, however, the management, the service and facilities is even less than a 2 star hotel, super unplesant experience!

Stayed in December 2022

But the rooms r too small

Good location, staff is good and helpful

Stayed in December 2022

staff are very rude, poor english speaking. falsely advertised swimming pool and gym facilities. they are closed and you can not use them. There is no housekeeping, if you want to change your sheets you have to get them at reception and change everything yourself. same goes for towels etc. the aircon in the room is really really loud and makes it impossible to sleep. horrible smell in the corridors.

nothing

Stayed in December 2022

Everything it's the worst hotel I ever stayed in

Was no breakfast no restaurant there was nothing

Stayed in December 2022

They Said they didnt have a twin side bed when we had already booked it! The staff was rude and didn’t compensate us for booking earlier on. We know the hotel had a double bed yet the staff at the lobby wouldn’t help us even with that! We payed way more than with booking and didn’t even get a twin room honestly the service is really bad and you should improve that

They keep in saying that they suddenly didn’t have a double room, and only had single rooms… but after a argument the y suddenly had a double room

Stayed in October 2022

Facilities look old and unhygienic. there’s a strange smell across the room. Decided to check out one day earlier

Location

Stayed in November 2022

Dirty, old, moldy

Location was great

Stayed in November 2022

I am fine with a small room, without any wardrobe. At least I can open my luggage completely by the entrance after closing the door. But it's really strange and insecure to find a safe box inside the bedside table, which can be moved easily. It means someone can easily take the whole bedside table away including the safe. (Don't trust the safe box) The next thing is the toilet. I'm not tall but my knee can reach and touch the bathtub when I sit in the toilet. Imagine someone taller than me could be definitely uncomfortable. The worst part is checking out. To make sure I can store my luggage for a few hours afterward, I asked during check-in and the answer is no problem. However, when I check out, it changed to NO, with the reason of policy change. So I asked for suggestions about any place to store my luggage, the receptionist said: " I don't know". I never heard of or experience a hotel without a luggage storage service. It's even worst that they change their mind so suddenly, plus without giving any alternative or suggestion.

The location is perfect and very convenient. Convenient stores, restaurants, and supermarkets are all nearby. Of course, the excellent Seaview room is a bonus. The cleaning staffs are nice and helpful.

Stayed in November 2022

Bathroom too small

The view is good

Stayed in November 2022

If you want a cheap room, this is the place for you. Rooms are tiny. No wardrobe. Clingy plastic curtain in tiny shower. Room wasn’t particularly clean. Bed was hard. Duvet thin. Check-in done by a lady whose first words were ‘Yes?’😂😂. As I said earlier, if a cheap room is what you want, this is the place for you.

Not much.

Stayed in November 2022

All the covid requirements, lack of clear instruction or guidance from the government. Must eat in your hotel for the 1st 3 days, can not enter any restaurants and many other locations. But you can go sight seeing proved you always wear a mask, and don't forget the multiple covid tests and temperature reporting everyday.

Nothing

Stayed in November 2022

food was a mess bathroom too. The room is not equivalent to the amount of money the charge

staff at the reception

Stayed in November 2022

The bed was very uncomfortable , mattress too hard ! The toilet bowl is too near to the bath tub , can’t sit straight no space for my legs ...

The price is reasonable ...

Stayed in November 2022

we are couple then u gave us 2 single bed,,single quilt..i went to house keeping to tell to change the quilt she said u dont have.

Stayed in November 2022

No customer service, filthy room and hallway, room didn’t smell. wry nice. I checked out 1 night and 1 day early as it was so bad…. All I needed was a clean room nothing more and this hotel was so below a basic standard

Horrific hotel, no customer service, rubbish was left in the hallway for the 3 days I was there.

Stayed in November 2022

I paid one week for a quarantine I didnt have to do due to government's changes and7 weeks later still waiting for my refund. Swimming pool was closed despite being advertised on booking as open.

Stayed in September 2022

too china

Stayed in October 2022

dirty and everything was closed - told go eat out side by staff who were eating in the coffee shop which was also closed rooms unless

nothing

Stayed in October 2022

Tiny cooler not working, very weak wifi signal.00

Price is fair

Stayed in October 2022

Said pool was open when it's not. Same for the gym! Room was slightly dirty

Location

Stayed in September 2022