I did not like the new trainer on th reception area. They had us wait for 3 hrs to wait our check in time. I paid when I arrived at 10AM asking for an early check in, but they did not accomodate us. So we eat first at the back of Sheraton killing time. Went back to lobby and my daughter fell asleep. One receptionist saw us and asked if we were waiting for someone. Told them I'm waiting for our room, immediately he gave us a good view of Tung Chung. Worth the wait but something to improve on. Do not tell guests its okay to come early if you are strict with check in time.

We love the location. Near the airport. Near MTR. Near Disneyland Resort. I love the city view from our room on the 16th floor. Beds were comfy. Shower, AC all ok. Not too cold not too hot. Very clean and quiet. I love the shuttle bus to from hotel to airport, and hotel to tung chung mrt station.

Stayed in March 2023

the French fries were no cooked

the room was great

Stayed in March 2023

Good executive lounge service.

Stayed in February 2023

nothing, it was great

the complimentary airport shuttle, the fantastic staff

Stayed in February 2023

Everything is nice

Stayed in January 2023

a really great hotel. stunning warm pool (all year round), very friendly staff, fantastic buffet breakfast, good selection of restaurants. perfect last or first night in HKG in my view.

Stayed in December 2022

I enjoyed the room with comfy bed, sea view very much. Also, the in room dining service was superb! Food was very hot and fresh! And I only needed to wait for 20 to 25 min. The staffs at check in were friendly and warm-welcoming too. Food at the Chinese resto YUE were out of my expectation! Very delicious and creative in their menu!

Stayed in January 2023

The airport view - i like watching planes landed and take off. The executive lounge has more food offered than expected and, the staff there is very nice and helpful. The roof top sunset grill cafe is really nice for small gathering, both the environment and service.

Stayed in December 2022

Nothing at all.

Upon arrival the customer service experience was excellent. The reception staff were incredibly polite, helpful and accommodating.

Stayed in December 2022

The buffet is overpriced, no discount for hotel guests.

Location

Stayed in November 2022

I love the period of my staying. I spent my birthday staycation in this hotel and it’s my 1st time visiting, too. The staff’s were amazing and super friendly, know your needs! Surprisingly the front desk staff upgraded my room to an ocean view room and wished me a “Happy Birthday”. Delightful and joyful moment! I loved every minute of my staying in this Sheraton Tung Chung Hotel! Great Location!! I recommend to all for visit your stay here! ❤️❤️

Stayed in November 2022

Got free upgrade on check in to sea view room.

Stayed in October 2022

very good location and view nice service

Stayed in October 2022

Not that many facilities

Great customer service

Stayed in October 2022

not applicable

Hotel facilities and staff menbers

Stayed in October 2022

- hotel pool was heated, which was odd considering it's summer in HK and the pool is outdoors - surrounding of hotel is under construction

- new hotel so pretty sleek design and clean in general - mini mall/food court adjacent to the main hotel property, so the fact that the hotel is slightly far from Tung Chung town centre wasn't too big of a deal

Stayed in September 2022

none

location,view

Stayed in October 2022

found some hair in the bathroom

close at the airport

Stayed in September 2022

The view and gym facilities

Stayed in September 2022

The TV channel options weren't particularly inspiring - a lot of news and some lesser movie channels - still they had multiple countries' news channels which was ok.

Breakfast was very nice - even some Indian options as well as the local fare and well made omelette / egg options. Can't complain though there was no option to make your own tea / coffee that I could see (they take your order etc). We had lovely weather so the Ocean view when we walked in very much set the tone! Adjustable blinds in the shower - clean and modern overall. Can't complain! The food was fine and room service wasn't unbelievably overpriced. Solid all round and very nice people there (even lent me their own phone cable).

Stayed in August 2022

Breakfast not too attractive. Lots of kids running around. Scenery outside room are nearby apartments. Quite close. Threatening, as if being watched especially at night when lights are on.

Receptionist speaks very good English!

Stayed in June 2022

my room only located at lower floor

have a good sea view

Stayed in July 2022

Extremely friendly and helpful staff, from check-in, concierge and the restaurant

Stayed in June 2022

It’s not close to shopping center

Good foods in restaurants

Stayed in June 2022

Friendly staff and very clean room.

Stayed in May 2022