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Reviews of The Pottinger Hong Kong 5 stars

21 Stanley Street, Central, Hong Kong, Hong Kong

#54 of 294 hotels in Hong Kong

Guests' Choice

Review score

Based on 230 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    9.0

  • Location

    9.5

  • Facilities

    8.3

  • Staff

    8.9

  • Value for money

    7.8

  • Free WiFi

    9.0

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Showing 1 – 25

  • Reviewed: 25 March 2025

    9.0
    Amazing service given by Jessie of front desk who was always willing to help. Kudos to all the staff as well as their su
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 3 nights
    • Submitted via mobile

    The only downside was the fact that we are seniors already and in order to get in/out of the hotel you needed to climb a quite steep set of staircase beside the hotel or take a long cut walking around 400m to get to the main road

    Stayed there for 4 days March 2025. The room is very clean and functional. Towels/linens were clean smelling always. The famous Yat Lok restaurant which was always busy is just across the street.

    Stayed in March 2025

  • Reviewed: 13 March 2025

    10
    Will stay again because of the location!
    • Leisure trip
    • Group
    • Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    Rooms are not large

    Perfect location

    Stayed in December 2024

  • Reviewed: 9 March 2025

    10
    Fantastic little boutique hotel perfectly located in the heart of Central!
    • Leisure trip
    • Solo traveller
    • Deluxe Room
    • Stayed 3 nights
    • Submitted via mobile

    Fantastic little boutique hotel perfectly located

    Stayed in March 2025

  • Reviewed: 6 March 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 3 nights
    • Submitted via mobile

    The smell of the soaps and shampoos

    Location

    Stayed in March 2025

  • Reviewed: 25 February 2025

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Deluxe Room
    • Stayed 4 nights
    • Submitted via mobile

    No toiletries such as cotton pads and body cream and shower toiletries could be better quality.

    Great great location, found bed and pillows very comfortable and slept really well. Fairly quiet on the 19th for being so central.

    Stayed in February 2025

  • Reviewed: 20 February 2025

    8.0
    Great location and staff. Vibrant part of town
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 2 nights

    some nights you could hear the noises outside

    A good hotel with friendly staff. also located next to the stairs leading uphill.

    Stayed in February 2025

  • Reviewed: 22 January 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 3 nights
    • Submitted via mobile

    Near from Central Station and HK Station

    Stayed in January 2025

  • Reviewed: 13 January 2025

    9.0
    Beautiful hotel at the heart of the Central district.
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 3 nights

    The A/C in our room could a bit colder because right outside our room at the corridor, it's very cold (which we like).

    The lobby and rooms were very pretty and spotless clean; the staff were kind, helpful, and knowledgeable; the location is perfect for shopping and dining. Yat Lok and Seoul Noodles are across the street, Venchi is beside the hotel, Messina is a few steps away, La Vache is a 5 min walk away, and so many other dining options and cute cafes are located all around the area. IFC Mall, the Landmark are all walking distance. Lululemon, Cos, ON, Love Bonito, Don Quixote, Aesop, Vintage stores, etc. are just outside the hotel. The Central Mid-Level Escalators are also just a few steps away. Star Ferry 7 is just a few minutes walk. It's very cheap and easy to cross the Victoria Harbour to go to TST/Kowloon.

    Stayed in December 2024

  • Reviewed: 7 January 2025

    10
    Definitely will come back again
    • Leisure trip
    • Couple
    • Corner Studio
    • Stayed 1 night
    • Submitted via mobile

    Nothing to complain! My partner and I enjoyed it so much! The staff was so helpful and super friendly!

    Old but classy, in a very good location

    Stayed in December 2024

  • Reviewed: 3 January 2025

    9.0
    Superb
    • Business trip
    • Couple
    • Deluxe Room
    • Stayed 3 nights

    Great location and a stylish hotel

    Stayed in December 2024

  • Reviewed: 1 January 2025

    8.0
    Will come back again over and over again
    • Leisure trip
    • Group
    • Classic Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing. All good

    Love the location of the hotel. Close to famous restaurants in Central. And a convenient location to be at.

    Stayed in December 2024

  • Reviewed: 21 December 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 2 nights

    excellent location!

    Stayed in December 2024

  • Reviewed: 6 December 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    When we first checked in there was only one towel, that was a bit odd. Check in staff was not the nicest and we got lost finding our room. The air conditioning wasn't working very well, our room was stuffy.

    Location.

    Stayed in December 2024

  • Reviewed: 3 December 2024

    9.0
    Perfect weekend city getaway.
    • Leisure trip
    • Couple
    • Classic Room
    • Stayed 3 nights
    • Submitted via mobile

    Nada

    The room was spacious by HK standards. The location was excellent, we walked to the airport express using the walk bridges to IFC. Lots of restaurants and cafe right on your door step. The bed was super super comfortable, only thing that would have been nice is an extra blanket in the wardrobe for when the seasons are changing. Other than that everything was great.

    Stayed in December 2024

  • Reviewed: 2 December 2024

    9.0
    Perfect for a long weekend in Hongkong.
    • Leisure trip
    • Group
    • Classic Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing much. They gave us complimentary wine on the morning of our last day which obviously we weren't able.to drink bec it was breakfast time. Turn down service could be better.

    Location is unbeatable. Interiors are divine. Room accommodations very good. We liked Room 309 as well.

    Stayed in December 2024

  • Reviewed: 1 December 2024

    8.0
    Close to everything in Hong Kong.
    • Leisure trip
    • Couple
    • Classic Room
    • Stayed 2 nights
    • Submitted via mobile

    The bed was a bit hard for my taste.

    If you want to be in central, this hotel is central central. It has the biggest towels I’ve ever seen in Asia.

    Stayed in December 2024

  • Reviewed: 13 November 2024

    9.0
    Satisfying stay
    • Leisure trip
    • Solo traveller
    • Classic Room
    • Stayed 5 nights
    • Submitted via mobile

    A bit expensive for me. Would definitely stay longer if the price didn’t raise

    The location is great. A lot of restaurants and shops around. The lobby has a pleasant scent. Room is nice and clean. Staff were very friendly.

    Stayed in November 2024

  • Reviewed: 27 August 2024

    9.0
    Perfect Stay
    • Leisure trip
    • Family with young children
    • Classic Room
    • Stayed 5 nights

    There is a restaurant at the side of the hotel that has two entrances including one that leads into the hotel. However, if you choose to go through this restaurant, the staff in that said restaurant including its manager tend to be very rude to hotel customers. But definitely nothing that can hamper everything else that is good about the hotel itself.

    The location was perfect and very convenient to get to! But more than the location, it was truly the service that stood out the most. Sunny, Sing, and the rest of the staff at the hotel were always quick to help and keen on making the stay as perfect as possible!

    Stayed in August 2024

  • Reviewed: 24 August 2024

    10
    Fabulous stay
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Fabulous location right in the heart of Hong Kong. Great Bars and restaurants on your doorstep.

    Stayed in August 2024

  • Reviewed: 23 August 2024

    7.0
    Comfortable stay in central location.
    • Family with young children
    • Classic Room
    • Stayed 10 nights
    • Submitted via mobile

    I didn’t have a good view for the price I paid. On arrival, they did not offer to store my bag as I arrived much earlier. I would think a little welcome drink or fruit would have been a nice touch, so that was a little disappointing.

    Great location.

    Stayed in August 2024

  • Reviewed: 18 August 2024

    8.0
    Totally comfortable and perfect location for a business meeting in central
    • Business trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    No gym pool

    The location

    Stayed in August 2024

  • Reviewed: 18 August 2024

    7.0
    Very hard to sleep due due to noisy club closeby
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 3 nights
    • Submitted via mobile

    Despite specifically asking for a room on a high floor to avoid noise, we could hear very loud club music every single night of our stay (and our room was on the 19th floor). I don’t know if the hotel is adjacent to a club on a rooftop, or a bar on the street level, but it’s a massive problem. I would unfortunately not stay again.

    Nice boutique hotel, with good high end touches. Location is perfect.

    Stayed in August 2024

  • Reviewed: 18 August 2024

    10
    Excellent overall service, location, amenities!
    • Business trip
    • People with friends
    • Classic Room
    • Stayed 2 nights
    • Submitted via mobile

    Not having enough time to try the restaurant :(

    Great location, very helpful and friendly staff, clean rooms!

    Stayed in August 2024

  • Reviewed: 11 August 2024

    8.0
    It was warm and comfortable.
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Needs renovation and update

    The location is very good but most of all the service was warm and attentive. Sing even recognized me from last time and it felt like coming to my HK home. Sing, Jessie and Alfred were very helpful and efficient.

    Stayed in August 2024

Showing 1 – 25

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