It’s was amazing 🤩

Stayed in March 2025

We loved everything about the property, specially the pool view!

Stayed in March 2025

Furniture and facilities need renovation. Cigarets smell in corridors (strong) and in room (light). That’s not what you expect from that kind of hotel.

Ritz is Ritz. It is a high luxury hotel.

Stayed in March 2025

Nothing

Stunning In all aspects… big thumbs up to the club lounge team especially our concierge Corinne ! Also great to meet with Adam at the Ozone… with delicious tailor made cocktails. Everything was flawless… we got treated like kings and this experience will stay in my memories forever…

Stayed in March 2025

During our stay the swimming pool was not working and we were offered a swimming pool in the neighboring building. But this little thing did not spoil the impression of the hotel.

The hotel is truly unique. First of all, it is only possible to stay on the 110th floor in this hotel. The views from the room are magnificent. The breakfasts are excellent. I would especially like to note the service. All hotel employees fulfill your request quickly and with great pleasure. The cleanliness is perfect. The cleaning was beyond praise. Every day we were given some small compliments. The restaurants are certainly expensive, but there is an affordable buffet. The bed, mattress and bed linen are very comfortable. Wi-fi worked at high speed throughout the entire hotel.

Stayed in February 2025

Nothing , all is fine

All is good , view is the best

Stayed in February 2025

Nil

Everything

Stayed in February 2025

I was treated so well by the lady who greeted us and checked us in. Excellent

Stayed in January 2025

Nothing

Amazing

Stayed in January 2025

The best staff and service ever. Super luxurious and clean. Hotel makes you feel at home.

Stayed in January 2025

Breakfast service in the lounge is incredibly chaotic and a little unsafe.

Rooms and location.

Stayed in January 2025

Excellent location and facilities, very dedicated staff. Top notch.

Stayed in December 2024

With the hotel reception on floor 103 and the hotel rooms above that, it took sometime to get to your room, including the change of lifts.

Location was great. Right above the Metro and shopping centre. Large rooms for Hong Kong On floor 112, so great views.

Stayed in December 2024

The NYE party at ozone was chaotic to say the list, tons of people did not allow for a good celebration.

Everything, mostly the very attentive staff. I want to especially thank Helen for all her help during our stay!

Stayed in January 2025

Nothing actually - my family were super happy with the experience

The vibe- the warm welcome upon check-in and send off when we checked out

Stayed in December 2024

Checking in. They were apologetic but then overlooked us and checked in a couple that came in after us.

The view over the harbour

Stayed in December 2024

Nothing, nothing all great

This hotel was very impressive, from the entrance to the room. It is 10 stars hotel. The workers at the entrance are very welcoming, helpful, and always smiling. A lady will guide you to the elevator, and then at reception, well-trained staff handle your booking efficiently. I was upgraded to a room for a small charge, but the view was marvelous. The room was clean, with a great atmosphere, unique design, and the facilities exceeded expectations. The food is excellent, and everyone is made to feel welcome. The service experience is unforgettable—something that can't be easily described. In Hong Kong, no hotel is better than the Ritz-Carlton. When I return, I will definitely stay at this hotel again.

Stayed in November 2024

I was extremely satisfied with the overall service at the hotel. From the moment I arrived, all the staff were exceptionally kind and welcoming. I would like to express my heartfelt gratitude to Cherry Yeung at the front desk and the spa staff. Thanks to their professionalism and care, I was able to create wonderful memories during my business trip to Hong Kong. Once again, thank you for making my stay so enjoyable.

Stayed in December 2024

More time at the hotel....but that was our problem, not yours!

Room was well appointed and very comfortable. The gym and spa were exceptional. The restaurants and room service food was of a very high standard.

Stayed in November 2024

Rooms, view, services everything is perfect. One of the best hotel i have ever stayed in Hongkong, will comeback for sure. Breakfast was really good also.

Stayed in November 2024

Nothing

Staff was excellent. View was out of this world

Stayed in October 2024

None

Warm welcome and great service.

Stayed in October 2024

The spa is relatively expensive for the service provided, and the hotel lacks a proper lobby where you can sit and relax. You have to wait in the bar or on the ground floor, which doesn’t give the same feeling of being inside the hotel. Additionally, I feel that the room finishes could be improved, considering the price level.

Beautiful view of the city, lovely rooms, delicious breakfast, and a high level of service and comfort. The Michelin-star restaurants were amazing. The view from the bar or during breakfast is simply breathtaking. Overall, a very successful visit, with a well-designed spa and gym area.

Stayed in September 2024

The perfume in the hallway is way too strong and sweet. I was sneezing every time stepped into the corridor.

Great landscape and interior design

Stayed in September 2024