One of the beds frame and the carpet had a spot of fluids. I think it was vomit from a previous guest. Shouldn’t happen

Excellent location, new amenities, conveniently located right over the AirPort Express train

Stayed in March 2025

The very small gym can get busy quickly.

Very helpful and polite staff. Even if the harbour view is only partial, it's worth the upgrade.

Stayed in March 2025

If I had to mention one area for improvement, it would be that some facilities feel a little dated. However, everything is well-maintained and spotless, so this is more of an observation than a drawback.

I have stayed at W hotel HK multiple times, and the hospitality is always outstanding. The staff are incredibly friendly, attentive, and go above and beyond to make each stay special. From check-in to check-out, they ensure a seamless and welcoming experience. Their genuine care and professionalism truly set this hotel apart. The rooms are spacious, clean, and comfortable, offering a luxurious experience with breathtaking views. The amenities, including the in-room features and overall ambiance, contribute to a relaxing and enjoyable stay.

Stayed in March 2025

Nil

Venue and staff amazing

Stayed in March 2025

Beautiful hotel and friendly staff

Stayed in March 2025

The location was exceptional being connected to the Elements Mall and being a walking distance from the train stations

Stayed in March 2025

Wonderful hotel which is located in Tsim Sha Tsui, best night scene and super comfortable bed! You can go downstairs to enjoy shopping/foods at Elements and walk 10mins to M+ museum. It's also convenient to walk surrounded to Canton Road. I'll choose W every time when I go business travel.

Stayed in November 2024

Good

Stayed in January 2025

The pool was unavailable to use on the day we stayed, which was something my kids were looking forward to.

Rooms were large and very comfortable for my family. Service team were great and provided late check out to accommodate our later flight.

Stayed in January 2025

I booked without breakfast but arrived so early the first day so I paid for the buffet breakfast to try - it was mediocre in my opinion but the service was great. Food wise it wasn’t worth the price, have had much better at other hotels. The lockers in the spa was strange, I was there at 6am in an empty spa but out of all the lockers there, only two were available for use as the rest were ALL locked and in use which cannot be possible if the spa was empty? I was also there for hours and no one else came in to get anything from their lockers so can’t say it’s the gym either? You need to clear out the lockers over night so people can actually use them as needed not let some people hog them permanently. Only key issue I had was that the hotel required to pre-authorise my debit card an amount which was basically half of my entire stay I had already paid in full prior to arrival. As I did not use anything from the mini bar nor ordered room service and the breakfast I had was paid separately this was entirely unused but took another week after check out to be returned to my bank balance and this is only after I chased for this to be escalated on their side and with my bank too. When using a debit card the amount held is removed from my total balance so not generating any interest which I would have benefited from. It’s 2025, maybe change your system so that your guests can pay for room services on their phones via Apple Pay rather than holding a large sum that most people won’t use and will have to wait for it to be released for up to 30 days after check out! You have everyone’s passport details and bank card information, you can simply call the police if someone damages the room.

Amazing location, straight in from the airport via AirPort Express and access to the shops and restaurants within Elements shopping centre. Also links to multiple MTR stations within walking distance. The room was stunning and spacious and always kept clean. Great view from the room and the bath was big and comfortable too. Will definitely stay here again next time. Arrived too early so my room wasn’t ready but I way able to use the spa facilities to shower and change which was great so I got to freshen up after my long flight and leave my luggage with reception, they sent my luggage to the room as soon as it was ready and messaged me. The spa was small but nice, the steam room was especially great after a long flight.

Stayed in January 2025

Atmosphere! Funny, stylish and tasty!

Stayed in January 2025

A little pricy.

Friendly staff and great facilities. The location was nice as well.

Stayed in December 2024

Location, interiors, design of the property. Service is also good. If I go back to HK would stay at this hotel again.

Stayed in December 2024

Thank you Alex for helping with early checking-in. Alex is great!

Stayed in December 2024

Nothing.

The rooms were beautiful. It was great that one of our rooms was ready early so we could check in when we arrived. We enjoyed lunch in the bar and used the roof top pool / hot tub - even though it was raining!

Stayed in November 2024

Everything’s good. Wonderful stay here!

Stayed in November 2024

Location

Stayed in September 2024

Friendly staff... Well maintained room... Right above Airport Express. Overall, good experience.

Stayed in October 2024

The amazing services received from Russell, Zoe and Felicia. They went the extra miles to decorate the room with a delicious cake to celebrate my birthday. The services throughout our stay in hotel was good!

Stayed in November 2024

Location is perfect for a first timer to Hong Kong. The ease of train ride from Airport directly to the hotel. Great views of the harbour. Beyond helpful staff put us onto a Wine and Food festival that was happening the night we stayed. Everything was terrific, highly recommend.

Stayed in October 2024

We wanted to have a coffee in the afternoon and went to the cafe on the 6th floor. No big deal, we thought. After all, this is our hotel. We encountered an odd lady who was hesitant to give us a table. We hadn't reserved... no, because we wanted coffee. Apparently, we couldn't have a window table because they were reserved. We didn't ask for a window table, and, oddly, the cafe was a quarter full if that, so what's the big deal. I said to the lady, what's the issue, we're here for coffee and there's no one here. She turned her back to us while she put on some performance. It was rude, so we decided to ignore her and walked past her to an empty table. She caught up with us and showed us a table that was suddenly available for us. She had an attitude problem. For this, I've deducted 2 points. Someone please train her. All we wanted was coffee in an empty cafe space.

The W is a swanky hotel located in West Kowloon, close to the M+ Art Gallery and the Palace Museum. We were given a free room upgrade from a city view to a partial harbour view room - very nice. The room was gorgeous with so many amenities. Honestly, we would have given the hotel 10/10, but we encountered a strange member of staff in the 6th floor cafe area where people - apparently - book to have afternoon tea. You have to get a taxi into Kowloon proper... there's no walkway and no MTR link.

Stayed in October 2024

None

Cleanliness and location

Stayed in October 2024

Not much to see around except west Kowloon culture district , limited restaurant option within walking distance. More suitable for business trip

Spacious room, convenient location, professional staff

Stayed in October 2024

the bar area

Stayed in August 2024