Food can be improved

The pool and spa facility

Stayed in March 2025

We did find a broken glass in the pool, we got most out & advised staff who said they would advise engineering, however found more glass (and cut our feet) so unsure if this was looked at. There were glass bottles around the pool area for a few days, I think it’s best to serve plastic only in this area.

We stayed in a deluxe pool access room, it was very spacious & the pool access was great. The breakfast was good & the staff friendly. We had a the Thursday night buffet with entertainment & I recommend that for a night in. The location is okay, it’s about a 10 min walk to restaurants etc but you may need to get taxis places.

Stayed in March 2025

Not alot around the hotel and the cost of food/drinks at the rooftop bar were very high.

Our shuttle transfer from the airport to the hotel didn't show up, however the hotel staff were amazing and supported our stay beyond what we expected.

Stayed in March 2025

The bed sheet somehow have stained.

We enjoy the room with the access of pool outside

Stayed in March 2025

The restaurant food was just average

Nice room with great air conditioning. Great pool

Stayed in February 2025

Very cozy and boutique. Loved it

Stayed in February 2025

N/A

It was clean and comfortable staff were accomodating.

Stayed in January 2025

The location isn’t ideal, a bit far from everything and the street is really dirty.

Really friendly and helpful staff, very clean facilities, great rewards system.

Stayed in January 2025

Ensure drinks come before the meals when ordering hotel food. But otherwise great service

Bugur my cleaner was,excellent and attentive to needs

Stayed in February 2025

The rooftop restaurant could have had listed dishes in stock .

The Rooms we’re comfortable and clean. Very friendly staff.

Stayed in January 2025

The decking around the pool needs some maintenance, boards are very lose

Friendly staff, room was spacious and good value

Stayed in January 2025

We had a minor issue with the sink in the room, but that was not a big hassle.

The breakfast was amazing, the staff members were exceptionally welcoming and helpful. I liked the beds: much more comfortable than expected. The pool was not super crowded and also quite bigger than expected.

Stayed in January 2025

The breakfast was gross

Great location, friendly staff, we paid an upgrade fee to have poolside access which was absolutely worth while!

Stayed in January 2025

Nothing much i don't like or i like...Bali is favourite destination 🫶🤙

The breakfast was so good and all the staff were very friendly and helpful beyond my expectations..Congratulate to all the staff and even the securities...Definitely will come back and stay there again..Lastly the room quite big and speces..

Stayed in November 2024

Everything was excellent.

The staff are lovely, so friendly welcoming and helpful with any query’s you had.

Stayed in November 2024

My neighboor smoke for 3 days in a row.. the smoke came into my room and the hotel did not firm to the smokers. They should fined for smoking in non-smoking room

Great facility

Stayed in November 2024

Room service very limited. Restaurant service at 10 pm was not there. So had to opt for room service which was not great

The room was good and so was the breakfast

Stayed in November 2024

They didn’t reply my several emails after I left sth in my room to help me to send it to me

Cozy and cleaning

Stayed in October 2024

Pool room access needed step ladder from room to pool, steps too large for older people

The staff are fantastic nothing is too much trouble, especially the breakfast staff Monday to Wednesday, special thanks to Andre and Demas.

Stayed in November 2024

The entrance to the hotel requires that you walk up at least one full floor height, the stairs are significant in their height, and any one who has balance or mobility issues should be extra careful. There is a ramp to the left of the stairs, but it is farily steep and I didn't see an elevator. Otherwise just be aware that the beach is about a 10-15 min walk. but not difficult to do at all. I would still stay here again if we come to Bali again and would recommend it to anyone (who can manage the front steps). The hotel has nothing to do with the terrible traffic congestion that you face trying to get around here. Don't let that stop you from visiting, but just be aware that you need to plan and give yourself a bit of time if heading anywhere that you aren't walking to.

Great facility, wonderful air conditioned and layed out rooms that were stocked daily with 4 bottles of purified water, 2 beers in the fridge every day, and an outstanding breakfast that changed every day, all kinds of fresh fruit and coffee options. Food and drink available throughout hotel until 11:30pm every night which is great if you have a tour booked becuase we got back ofter after 8 -8:30 pm on our tour days since traffic is so congested there. The pool was nice, we also had a couples massage in the spa. However, my favorite part of our stay was meeting all of the wonderful staff who were genuine in their reception and attention and so lovely and thoughtful. A few names that we remember, but doesn't come close to including everyone from the cleaning staff to desk/ concierge staff included Demos, Wira, and Viola (? spelling) who knew our names and continued to greet us every day for the week that we were there. Hoping to come back and visit again in the future.

Stayed in November 2024

The refrigerator is cooling slowly, and communicating by phone is difficult due to an issue with the phone itself. The windows and even the doors are not soundproof.

Pool and food

Stayed in October 2024

All good

Great hotel super convenient great pool

Stayed in September 2024

Some of the facilities in the bathroom need fixing; they were quite jumbled functionally.

The location is commendable. Easy access to restaurants and cafés. Centres for Currency exchange are relatively close.

Stayed in October 2024

The room connected to the pool. Very nice touch.

Stayed in October 2024